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Resource Planning For Your Business Plan

Identifying the resources you need to grow your business

Why Is Resource Planning Important

How to start resource planning, the bottom line, frequently asked questions (faqs).

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A business plan helps you organize your goals and growth plans for your business. Identifying business resources you'll be starting your business with already, and accounting for the resources you'll need to acquire after launching the business, is a crucial step in business planning.

Key Takeaways

• A business plan helps you organize your goals and growth plans for your business.
• Resource planning help you account for resources you have, plan for resources you need and ways to optimize their use
• You can plan for physical, people and technical resources in your business plan

Resource planning help you account for resources you have, plan for resources you need and ways to optimize their use. Among other things, even the most simple business plans are designed to walk you through the activity of describing every source and the exact dollar amount of your initial equity capital, as well as account for the equipment necessary to produce your products or services.

It can be difficult to accurately estimate your future resource needs, which is why this startup mistake is one of the most frequent contributors to young businesses running out of cash early on.

A very important section in your business plan is about the finances of your business, and that includes how much you hope to spend on resources you need to acquire and maintenance expenses on assets you own. Your plans for obtaining the necessary personnel, equipment, and cash to meet your capital expenses will need to be detailed throughout your business plan.

You may need financing from a bank or investors or will invest your personal savings in the business, and resource planning will come in handy for that too.

Resource allocation plans are what your potential investors and business partners are going to need to see before jumping on board with your new company.

There are different types of resources and you need to budget and plan for them accordingly. In describing each of the resources that you have and need for your business to reach profitability, position each of them in terms of the value it will bring to the company, both in the near term and down the road.

To figure out exactly which resources your business is going to need, and account for those in your business planning process, ask yourself these two crucial questions:

• Does starting and growing your business require having staff on hand? If your business relies upon output from people other than yourself and your business partners, you're going to need to allocate resources for hiring staff at fair market rates. 
• What type of equipment or fixed assets will your business need to get going? If your business is dependent upon purchasing or leasing equipment or other fixed assets like retail and office space, these are major considerations as you plan out your resource allocation.

Physical Assets

Depending on the nature of your business, you may have varying need for physical assets. However, in all likelihood you'd need some sort of office furniture and definitely some computers. Physical assets could also include office space, storefronts, manufacturing facilities and equipment necessary for your business. For example, if you own a baked good business, baking equipment like mixers and ovens would be physical assets you'd need to plan for.

Personnel and People

There are different types of people that can be a part of your business. People you hire, for example, can be employees or independent contractors and there are different cost implications for your business depending on whether you hire the former or the latter.

Investing in skills and capacities for people in your business is also an important part of resource planning.

How about mentors, key advisors, supplier connections, and other intangible resources for your business? These types of relationships whose value to your business can be immense, also need to be accounted for within your business plan as they'll have a very large impact on the future growth of your company.

Think of the massively positive effect your company would experience if you had a friend or family member that was a decision-maker at a large company who'd be your perfect first customer. It would undoubtedly be one of your key strategies for driving the early growth of your company. So, as you're planning your resource allocation, you'd naturally be spending in areas that make your young business more appealing to the target customers you want to serve.

Technical Resources

It is a good time to evaluate your technical resources and requirements as well. Some businesses rely more heavily on technology or intellectual property than others. Technology-dependent companies will need a strong IT network to get started. If building your own website won't be any trouble, then that's one major cost you'll be able to avoid as you get started with your company. Otherwise, you may need to allocate for web design, development, and other website-related expenses.

Regardless of your situation, don't be intimidated by the upfront costs of starting a business. Instead, keep in mind that in today's age, your product or service will only be as good as the technology that supports it, and if you buy or build low-grade gear, you’ll probably have to replace it in a few years anyway.

Clearly, there are a lot of different expenses to take into account as you allocate the resources for your new business. However, forcing yourself to go through this activity in extreme detail while building your business plan will save you a lot of headaches and potential failures in the future.

What are assets and resources in a business plan?

Resources can be anything that helps you operate or run your business. Assets are a type of resources that help you achieve you business. Assets can be cash, or physical assets such as equipment or intangible assets such as the brand of your business. In a business plan, you talk about the resources you have and the resources you need to acquire to help your business grow. You also account for your assets on your balance sheet. A strong balance sheet presented in your business plan can be appealing to potential investors.

Which components of a business plan are most useful to attract investors?

Each section of a business plan is important to potential investors. An executive summary gives your investors an elevator pitch to your business. Company description explains to them how your business is solving a market need, while market analysis shows investors you understand your industry and competition. Sections on organization, product details and marketing plans dig deeper into your vision for your business and how its organized. And the financial information component helps them see if you idea is worth putting their money into.

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Ultimate Guide to Resource Planning

By Joe Weller | June 7, 2018

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Focusing on how to best use people to achieve essential activities helps organizations drive themselves forward in the information economy. Without a realistic view of who makes up your workforce, how much time your people have to spend on project tasks, and what they need to get the job done, your project and business plans won’t succeed. This article features an overview of resource planning and explains why it is essential to project management. Plus, you’ll find a variety of free resource chart tools and learn more about expert resource planning techniques to start planning how you will maximize your most important — and most limited — resources.

Why Is Resource Planning Important in Project Management?

Resource management is an essential project management process and a core activity of human resource management — from large enterprise to small startups. Managing projects requires managing resources. Whether the project is developing a new software feature or the construction of a new building, resource planning directly contributes to the project’s end result. An over-resourced project wastes time, those with too few resources risk missing critical milestones, and those that use the wrong resources won’t meet expectations. Project managers need to understand what resources a project needs and what resources the project already has before developing accurate project plans.

The topic of resource planning, allocation, and management is often associated with people planning activities common to human resource management (HRM) and planning. Human resource management is an approach to acquiring, training, controlling, managing, and measuring people resources, and human resource planning is a strategy to add value to a business or organization by supporting people activities like training, compensation, safety, and communication. Resource planning is associated with different industries and approaches as well, including the following:

• Enterprise Resource Planning (ERP): ERP refers to the combination of business processes and information that joins disparate functions of companies (like accounting and HR) with the manufacturing or product development and service-side functions of a business or organization. ERP software (like Microsoft Project) supports resource planning activity at Fortune 500 corporations and large companies that scale operations for thousands of projects including manufacturing.
• Material Requirements Planning (MRP): A planning and control system for inventory, production, and scheduling. MRP is an approach to handling material resources that involves converting a master production schedule into a detailed breakdown of the raw materials used in civil engineering, commercial real estate, and fabrication industries. Manufacturing and resource planning (MRP II) replaced MRP as the standard, and ERP expanded the reference to accommodate HR and financial activity.
• Utility Resource Planning: This activity involves estimating the demand to be met by the utility resource (for example, natural gas, the reliability of the resource, the costs of available resources, and government policies and regulations to consider).
• Integrated Resource Planning (IRP): A type of roadmap tool used for utility resource planning developed in collaboration with government agencies, industry advocacy groups, developers, and other project stakeholders.
• Natural Resource Planning: This refers to the management of natural resources such as land, water, soil, plants and animals. By contrast, distribution resource planning (DRP) refers to a method for planning orders within a supply chain

Agile Resource Planning Template

This resource capacity planning template includes a Gantt chart feature to visualize and plan resources for Agile software project sprints . Use this template to chart software development resources by quantity and skill type (for example, PMs, analysts, developers, designers, product managers, administrators, etc.). Modify the template to view the distribution of your team’s time and activities across your Agile sprint calendar (expressed in two week intervals in this template).  

‌  Download Excel Template Try Smartsheet Template   ‌

Looking for a better way to manage your resources? Look no further.

Resource Management by Smartsheet empowers your people to more effectively manage teams across projects, track time accurately, and forecast with confidence so you can make better, more informed decisions with a clear view of every project.

Watch the demo

Optimize the Resource Planning Process

Project resource planning involves the allocation and utilization of different types of resources, including people, materials, equipment, and financial capital. The term “resources” generally implies all of the things that a project manager or business depends on to deliver products and services. In the context of this example, the term means human resources. People planning is different from physical resource planning.

First, identify the resource requirements for your project schedule: What type of skilled people do you need to complete project tasks? Will you use internal employees or contract resources from external vendors? Do you have the materials, software, and equipment to supply team members with to empower their work? This step involves documenting project roles and responsibilities, organizing project teams based on competencies, and creating resource control plans for managing change and relationships.

Next, determine the cost and duration of the needed resources across the entire project schedule. Use resource forecast techniques and tools, including project management software, to assist with creating an optimized resource plan. Decide on the range of competencies needed (by project task) and determine if you need to change project scope, plan additional training, or provide subject matter experts. This step is both quantitative (in that you use information such as previous project schedules, budgets and reports, and data analysis) and qualitative (due to the people planning component).  

Finally, create a resource schedule and calendar and determine if you have the resource requirements to complete the entire project schedule on time. Anticipate what-if scenarios to determine worst-case resource management scenarios. List individual project resource activity and make sure all tasks are assigned to a specific resource.

Using spreadsheet software to create resource plans has its limitations. Managing data manually increases the chance of forecasting errors. Project resource plans are living project documents, meaning real-time analysis of the data is critical to success. The risk of overwriting or deleting spreadsheet resource plans, or of creating multiple versions across a distributed project team, is high. Consider investing in project management software to stay on schedule and optimize your resource planning and management.

Project Resource Plan Template

Use this project resource planning template for multiple types of project and portfolio management scenarios. Schedule human resources and non-human resources (like material and equipment) in separate sections for easy analysis based on each project phase, from project origination to execution. Plan and estimate the cost for full-time employees, freelance consultants, contingent staffing, software, hardware, and more.

Resource Planning Tools and Techniques

Resource management software tools can automate tasks and track work hours against budgets, provide color-coded visualization charts to help monitor scarce resources in real-time, and share big picture data for portfolio managers to track what-if scenarios across multiple projects and teams. Resource management strategy includes various processes for organizing and managing project teams.

Resource planning involves the strategic use of human and non-human resources to develop products and services under deadline and budget restraints. Software tools help simplify resource planning, but the human element to project resource management requires more than technology to manage. Different techniques exist to assist resource planning and manage project teams, including the following:

• Resource Meetings: Short, frequent, action-oriented meetings give project managers a forum for discussing roles and responsibilities related to resource planning. The meeting focuses on sharing fact-based information and short-term planning for critical project activities and tasks. These meetings help create project culture and provide leadership with a frequent control for corrective action and clarification.
• Resource Leveling: This is a technique to optimize resource allocation by adjusting the project schedule over time to resolve conflicts caused by the over-allocation of resources. According to the PMBOK guide, these project schedule adjustments may affect critical path .
• Resource Smoothing: A technique to optimize resource allocation using free float (or total float) without affecting the critical path. The PMBOK defines free float as the “amount of time that a schedule activity can be delayed or extended from its early start date without delaying the project finish date or violating a schedule constraint.”
• Resource Availability and Utilization: A resource planning technique to ensure that the project’s allocated resources are actually available. This is done by calculating the cost to use them, monitoring planned versus actual use of resources, and taking corrective action.
• Resource Capacity Planning: A planning technique used by portfolio managers that oversee resource planning and manage multiple projects. Capacity planning involves determining if the allocated resources are sufficient enough to complete new projects and determine if the amount of resources, or the level of skilled people, is sufficient on existing project teams.

What Is a Resource Planning Chart?

Resource planning software includes features to create resource planning charts like Gantt and RACI (responsible, accountable, consulted, and informed) charts to help project managers visualize, plan, and manage resources for the project schedule. Project managers use resource planning charts like Gantt charts to find the critical path, a color-coded network diagram that displays a sequence of activities through the project schedule, the duration of each task, and the longest path from the start of the first project activity to the end of the last activity. The PMBOK guide recommends using the critical path method (CPM) to determine the shortest possible duration of a project schedule.

Staff Resources Planning Template

Resource management involves assigning tasks, roles, and responsibilities to your project teams to clarify process and participation. This resource planning template combines a RACI matrix and a histogram feature. Use these tools to visualize and plan project activity and create an optimized project schedule based on staff resources.

‌ Download Staff Resources Planning Template – Excel

What to Cover in Your Resource Management Plan

Resource plans guide how to allocate, control, and use resources. In addition to this practical function, resource management plans can help earn stakeholder buy-in and get project budgets approved. A physical resource management plan advises project managers on the use of materials and equipment. Human resource plans specify the type of skilled people needed to complete a project, and the quantity, cost, and scheduled duration of their given activities. Before implementing your project plan, modify and organize the resource plan to assign every individual project task to the appropriate person. A sound resource plan includes the following information:

• Resource Identification: The type of people or material resource needed, name, title, source (if contracted), and the assigned project team.  
• Resource Cost: The direct or estimated resource cost.
• Resource Requirements: The information about the resources available, including when they’re available, any conditions, and the duration of their availability.
• Roles and Responsibilities: The specific function(s) that people resources perform for the project. This information might list the resource authority, including decision-making and approval authority.
• Resource Quantity: The amount of this type of resource (for example the amount of labor hours, equipment, or materials).
• Resource States: The current state of the resource (planned, requested, approved, denied, allocated, confirmed).
• Resource Locations: Where is the resource located, including virtual resources and co-located teams.
• Resource Organization: A graphic display of the project team and their relationship to other project team resources.
• Resource Calendar: The scheduled working days, shift hours, start and end dates for different project milestones, and scheduled holidays. Resource calendars identify the duration of work for specific resources.
• Resource Issue Log: The information on resource planning challenges, for example in acquiring skilled resources, and problem-solving steps that worked to keep project resource plans on track.

What Is a Resource Forecast?

A resource forecast is a quantitative assessment of conditions and events used to estimate the amount of resources, and the cost of a project’s planned, allocated, and actual resources. This forecast is based on information available when the resource plan is developed. Activity duration estimates forecast how long each project activity will take. This is a useful technique to determine cost and quantity of people resources required, expressed in hours, weeks, days, or months. PMI lists various forecasting tools and techniques in the PMBOK guide, including the following:

• Bottom-Up Estimating: Evaluate the small details, like individual project activity duration by resource, from an aggregate breakdown of the total scope of work. Use this technique to forecast the duration of individual assignments, or cost of skilled resources, by adding up all of the lower-level estimates of resource cost and consumption to determine a total estimate. This process is accurate but time consuming.
• Reference Published Data: Leverage published reports, articles from industry journals, and public data from organizations like PMI to create resource forecasts using this data to create estimates. This is a type of analogous estimating, which is defined in the PMBOK as “a technique for estimating the duration or cost of an activity or a project using historical data from a similar activity or project.”
• Parametric Estimating: Project management software features an algorithm function to perform parametric estimating. Use this tool to forecast resource cost or estimate resource duration based on the project resource parameters and historical data.
• Three-Point Estimating: Use a realistic estimate, an optimistic estimate, and a worst-case scenario estimate of project labor to forecast resource costs by applying the average of the three estimates.

Team Resource Planning Template

Use this template to forecast your project team’s bandwidth (expressed as work hours) using a heatmap visualization. Customize the template to reflect your team’s availability based on resource allocation of work hours. This is a resource utilization tool designed to help you plan and manage your team’s demand and quickly populate data based on project hours allocated and utilized.

‌ Download Team Resource Planning Template – Excel

Improve Resource Planning Efforts with Smartsheet

Resource Management by Smartsheet is a powerful resource management software that helps to effectively manage the who, the what, and the when behind projects.

With Resource Management by Smartsheet, you can more easily build the best team for a project, keep project schedules and budgets on track, and confidently forecast business needs.

When teams have clarity into the work getting done and by whom, there’s no telling how much more they can accomplish in the same amount of time. Watch a free demo to learn more about Resource Management by Smartsheet.

Make better operational decisions with a powerful resource management tool.

A straightforward guide to resource planning (according to resource planners)

Learn how to build a resource plan with practical methods and tools so your team knows what work to do (and when to do it).

Table of contents

The process of planning resources helps answer two of the most important questions a project or resource manager can ask:

• How do I ensure the project gets finished without overworking my team?
• How can we deliver this on time and within budget?

In this introductory guide, you’ll learn what resource planning is, its importance, what you should look for in a resource planner, and where you should get started creating your resource plan.

We wrote and updated it on the back of several conversations with Float customers who work as resource managers, project planners, and operations managers at companies ranging from 2-3 people to over 10,000 and included a quick overview of creating your resource management plan based on our findings.

What is resource planning?

Resource planning is the process of determining what resources are required to deliver projects and then allocating and scheduling the work based on team capacity.

Planning your resources involves:

• Understanding who needs to work on what project and when
• Figuring out who is available to do the work
• Deciding what’s the best use of your team’s time
• Finding compromises between competing priorities (and project managers 😅)

For example, one of our customers ( Scholz & Friends ) runs weekly resource planning meetings that involve all the project managers in the agency.

They meet to ensure the following week’s schedule is clear for everyone, address any potential schedule conflicts or resource demands as a group, and make adjustments. They also ensure that team members with availability are assigned to tasks, and they all review allocations for the following week.

Once the decisions are solidified, they update Float with all allocations so that all the team members know what they are doing and when.

Why is resource planning important?

Effective resource planning provides a reliable basis to start projects and improves the chance of delivering them on time and within budget . Creating a comprehensive resourcing plan before the start of a project helps you:

• Increase efficiency, as you know what resources you need and how they’re allocated to project tasks
• Improve project success rates by matching the right skill sets to the right tasks
• Track capacity and availability so if unforeseen resource needs arise, you’ll be ready to address them
• Monitor progress to keep projects on budget and work on track. You can see what each person should be working on and for how long
• Plan and predict your resource availability for future projects, which helps your team become more organized in the long term
• Improve job satisfaction and retention in your team—less burnout or overwhelmed team members

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‍ Michael Luchen

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‍ Director of Product at Float

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Resource planning promotes focus by avoiding over-allocating projects to team members. It allows organizations to see if their current staffing is a surplus (they can take on additional projects) or if there is a shortage for the projects they want to take on—so it helps prevent over-hiring or under-staffing, optimizing the spend of a company.

Not only does it inform the re-prioritization of projects (“what’s best next?”), but it also quantifies the work so that organizations can prevent burnout.

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What happens when you don’t plan your resources?

Not planning your resources leads to overhiring and underutilization. Remember the former recruiter at a major tech company who shared that she and many of her colleagues had little to no work to do despite being at the company for several months—and then a few months later; there were mass layoffs and a hiring freeze? That’s a more common scenario than you’d think.  You might be wondering, “Why do these companies keep hiring and then not utilizing so many people?”

While there are many answers to this question, one major reason could be poor resource planning. Without a process for identifying required skills and forecasting people according to an organization’s needs, there will be over-hiring, misalignment of roles, and underutilization.

On the other hand, efficient resource planning ensures that you only hire when you need to and that your people’s tasks align with their roles. When done right, these tasks don’t just provide opportunities for growth for your team: your company also saves money and focuses on activities that can improve the bottom line.

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Start resource planning with the #1 rated platform on G2

Plan your team’s best work with Float’s resource management software. Get an accurate view of your team’s capacity to schedule tasks with confidence.

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‍ Try Float for free

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How to create a resource plan: 5 steps in the resource planning process

We’ve spoken to several of our customers to understand how they go about planning project resources. Based on what we’ve learned and observed, we have outlined a process you can use to get started.

Resource planning is hardly ever a one-person activity. It might require organizing a resource meeting with project or operations managers. Alternatively, you could run async planning meetings in Slack (with the help of Notion docs) as we do at Float.

Whatever process you choose, your resource planning should look roughly like this 👇🏿

1. Lay out project tasks and the resources you have

Outline your project tasks and list your resources. Are some tasks of higher priority than others? Are there tasks that need to be frontloaded? Who is available to take on work? What resource is double booked?

For example, if you are using Float, you’d probably start by looking at your Schedule to determine availability like this:

2. Assign work based on availability, skills, and interests

Match tasks to team members who can take on work using your resource management tool.  When assigning tasks, consider the skills and interests of team members. Allocations in your resource management tool should be the single source of truth so everyone knows what they should be doing and when.

You can learn more in this post about resource allocation .

3. Consider the future demands on resources

An important (but difficult) step is predicting what work might come and having available people to do it. You need to plan for unexpected tasks that might arise in the future and allocate some extra time or resources to ensure you have people available to handle them.

4. Get feedback from stakeholders on proposed allocations

Unless a team member is assigned to your project exclusively, you should stay in contact with other PMs or functional leaders to keep tabs on the demands on the resource. Ideally, you should ask for feedback from the team members to avoid schedule conflicts and overbooking.  It could be as easy as sending a message before delegating a task to a shared resource.

5. Make adjustments to your resource plan when needed

You’ll need to update the resource plan regularly (we recommend once a week) as the project progresses because of unexpected changes, slow approvals, unforeseen scope adjustments, etc.

Do you need resource planning tools?

Yes, you do.

We might be a bit biased on this point because Float is a resource management software—but our answer actually comes from thousands of our customers who told us that even though spreadsheets and DIY solutions (including keeping it all in your head!) can do the job, they become a nightmare as your team grows.

For example, the capacity planning team at Scholz and Friends used to plan their resources in spreadsheets. As the agency expanded, they realized the tool was inadequate.

“Excel is great, but it can only do as much,” says Comfort Agemo, Senior Capacity and Freelance Manager at Scholz and Friends.

And even for smaller teams under 50 people, spreadsheets aren’t the easiest or most accurate tools to use( and often require one person who is an Excel pro to tame them).

“I’ve planned in spreadsheets in the past and there’s a couple of big issues. Probably the biggest one is how difficult it is to move things around. Most of the time, things change and the plan needs updating. Also, in spreadsheets, you typically edit numbers in cells - you can’t edit the allocation in context. The other big piece is that in spreadsheets, the calculations are often exposed to the user and can be accidentally edited or deleted by someone else,” says Alice Winthrop, senior product manager at Float.

Once you know how to pick tools, take a look at this list of the best resource management software we curated for you, complete with comparisons of features. You can also quickly download one of our free resource planning templates and streamline the process even further.

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Still using spreadsheets for resource planning?

Try built-for-purpose software that’s easy to use and get started.

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Consider the variable resource inputs you need to track over time—things like billable hours, skill sets, and ongoing tasks for each team member. Plus national holidays, personal leave, and sick leave. There are so many moving parts—and with resource planning software , you can track all that and more to have a bird’s eye view of resource capacity whenever you need it.

➡️ Learn how to evaluate tools and choose the best resource management software .

Once you know how to pick tools, take a look at this list of the best resource management software we curated for you, complete with comparisons of features.

5 key features to look for in a resource planning tool

If you are considering a resource planning tool, there are some must-haves and some nice-to-haves to take into account.

1. Multi-project organization features

You should be able to plan different projects in one tool and have a central view of how the allocations look as a whole. Ideally, the tool should provide the option to color code projects so it is easier to distinguish between them.

2. Real-time updates

Updates should happen in real-time so that as soon as something changes (like a team member calling in sick) and project timelines change, team members are notified of the new resource plan. For example, email or chat notifications will be sent to team members once you make changes to allocations in Float.

3. High-level view of teamwork schedules and resource availability

You should be able to visualize your entire team’s availability on one screen and decide how to assign (and reassign, if necessary) each task to a resource based on skill sets and capacity. For example, your system should give you an at-a-glance sense of key information like their daily project schedule, job titles, and work hours.

4. Forecasting and budget tracking

The resource planning tool you choose should help you track any project’s performance alongside its resources’ billable hours. Once you allocate more than that, the tool should clearly show you that you are over budget within your project budget report so you can take quick remedial action.

5. Project reporting tools for smarter decision-making

Another essential feature is a reporting dashboard where you can see precise analysis of project vitals like project budgets, resource utilization rates , and scheduled hours.

How to plan your resources in Float

We’ve been hinting (more like strongly suggesting 😉) that you use Float for your resource planning, and at this point, you’re probably wondering how it works.

Let’s show you 👇🏿

1. Create a data repository of your people (resources)

Create a centralized repository of your people to see information about their skills, roles, capacity, and locations at a glance. This inventory will help you track resources , organize your planning, find staffing gaps , and quickly determine the best person to work with.  

Now if you are considering using a spreadsheet, we are going to have to stop you right there. Spreadsheets offer limited functionalities and are inflexible for the constant changes in projects.  

Instead, you can use a resource planning tool like Float. You can add roles, include billable rates, set custom work hours and locations, and add their skills.

Here’s a detailed video on how to create your data repository👇🏿

2. Set up systems for managing capacity

Put systems in place that will keep you on top of your team’s capacity. Now these systems don’t require you to build something completely new or complex. For example, you can set leave policies in place to guide your team members when they need to take time off.

This is important because capacity is often nebulous. Project managers tend to think that the team has more availability than they actually do.

Take, for example, the 40-hour work week. These hours are rarely spent on work alone. There are meetings, admin tasks, ad-hoc project tasks , and in some cases, sick leave.

“It’s important to understand your organization’s baseline capacity when it comes to planning projects,” Michael Luchen, director of product says. “Think of admin and management tasks they might have to do. For example, if the design lead has to do admin work for an hour or two a day and then meet with team members for another hour, that should be allocated on their schedule.”

There are various systems you can set up to manage your team’s capacity .

• Create leave policies. Determine beforehand the specific conditions under which leave can be taken. This could be time off with pay for a limited number of days or a compulsory annual leave that must be taken every year, or sick leave when the team member falls ill.

➡️ Learn how to schedule and manage your team’s time off .  

• Import public holidays to your resource planning tool. At Float, we have 40+ workers across different continents. It’s quite common for team members to have a public holiday during a project. To avoid missing deadlines, we plan around holidays and don’t assign them tasks on their days off. Each team member’s holiday is set in Float and helps managers know when they’d be out before time.  

➡️ Learn how to set public and team holidays

• Manage PTO requests. Ensure that time off requests are reviewed before they are approved. This process should involve the manager of the team member as they would have a good idea of the person’s workload and can approve or decline the request.

➡️ Learn about time off approvals

• Encourage your team to sync their calendar to your resource planning tool. Meetings often take up chunks of the team’s time without project managers noticing. Stay on top of upcoming and recurring meetings so you have a realistic idea of your team’s capacity.

➡️ Learn how to sync your Google Calendar with Float

3. Forecast resources required and their availability  

Determine the people you need for your project based on the project requirements. What job roles are needed? What skills are needed? This will be a good time to refer to your resource repository.

Then find out if these people are available to work on your project. Are they already allocated to another project? Do they have some time off during your project?

➡️ Learn how to create resource breakdown structures for projects

Forecasting your resources is important because it shows you who you need on your team to complete your project. It also reveals staffing gaps and potential schedule conflicts.

However, this step is very speculative because humans can’t see into the future. Consider creating a tentative project plan. This approach has helped Georgia McGillivray , the former operations manager at MetaLab plan resources better.

“We’re able to plug tentative projects into Float and see three months into the future. That gives our executives and partnerships team a line of sight into how we’ll staff future projects and our ability to take on additional projects.”

➡️ Learn how to create tentative projects in Float .

‍ Emily Feliciano

‍ Creative Resource Manager at Atlassian

After years in the industry (both in-house and agency) and using everything from Excel spreadsheets to automated resourcing software, Float is effectively the most nimble and aesthetically appealing tool on the market. I work with creatives, and we need to look at data in a digestible way. Float makes it easy and efficient to do so. I love the customization options, tools that it integrates with, and how you can get both granular and high-level information. It’s been my top tool for years, and I always try to get new places to adopt it.

4. Match resources to tasks

Research shows that job satisfaction increases when individuals’ job roles align closely with their assigned tasks. Matching resources to tasks is an important step in your resource plan as it influences the performance and engagement of your team.

For example, Angela Faunce Leaf, executive producer at Tilt Creation + Production ensures that she assigns her people to work that complements their skills and helps them grow.

“Everyone has a core set of skills that may range from the remarkable to the adequate. And there are also parts of everyone’s job that they love, like, or hate. I try to build on this and get to know each team member’s preferences and priorities.”

She finds out what her team is interested in from conversations, regular check-ins with team members, performance reviews, and project post-mortems.

She also keeps track of interests using tags in Float .

“I also use ‘tags’ for some people to note special skills or interests. I am often surprised at how many folks have skill sets that no one knows about. I once worked with a project manager who was a food stylist in a previous job - needless to say, that fact was good to know and came in handy in a pinch.”

5. Review available data on project time

Look at past project data to understand how time was spent on previous projects. This retrospective approach is especially helpful when planning resources for projects with similar tasks. It will help you know if your previous plans were accurate or if they were far off the mark. You can also spot areas of improvement.

For example, you might notice that a bottleneck slows down the project just before the final product is delivered. When creating a new resource plan, you are better prepared to eliminate or avoid the bottleneck.

If you’re already tracking your team’s time on Float, you can find helpful insights in your Project and People reports.

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If you have not started tracking time spent on projects, the best time to begin is now. Time tracking in Float is simple and collaborative.

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➡️ Learn how Impression streamlines its resource planning and time tracking with Float

6. Review project reports regularly

The best-laid plans might not work out as you expect, and that’s fine.

For that reason, you should review project reports to monitor the health of your project. Are you over or under budget? Do you need to bring in a contractor to help complete specific tasks? Are any resources underutilized?

For Float users, Project and People reports will come in handy.

To access these reports, click the Report tab. Then navigate to Projects to see the health of your project.

The dashboard shows project information like scheduled hours, logged hours, estimated budget, and actual costs.

We recommend that you try resource planning software like Float. We have several features designed to help you plan better:

• Use tags to add skills, notes, and departments to each resource
• Gauge your team’s bandwidth using task hours and overtime indicators
• Drag and drop an allocation to move it to another person
• Budget expenses and compare actual costs with estimated costs
• Resize allocations to increase the daily hours or time range
• Split allocations and move one part to another team member

Resource planning made easy

If you’re still planning your projects with spreadsheets, chances are you’re not maximizing your team’s time or tracking budgets efficiently. This is exactly how project deadlines and budgets get thrown off track.

With a tool like Float, planning your team’s time and scheduling your resources can save you up to four hours a week!

But the real win comes from keeping every team member on the same page. They will know what projects they’re working on, when they need to be finished, and what the overall project pipeline looks like.

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Float is the #1 rated resource management software on G2 for planning projects and scheduling your team's time.

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The key components of resource planning are:

• Identifying project goals and requirements • Assessing available resources and their capacity • Allocating resources based on project priorities and resource constraints • Monitoring resource usage and adjusting plans as optimization is needed • Anticipating and mitigating potential resource shortages or bottlenecks

Resource planning offers several benefits:

• Improved resource allocation and utilization • Enhanced project efficiency and productivity • Better alignment of resources with organizational goals • Reduced costs and waste (of time, resources, expertise) • Increased transparency and accountability in resource management

The common challenges in resource planning—which can usually be solved via dedicated resource management and planning tool—include:

• Limited visibility into resource availability and utilization • Uncertainty and fluctuations in resource demand • Conflicting priorities and competing resource needs • Lack of integration between different departments or project teams • Inadequate tools or processes for resource planning and management

Related reads

The ultimate, non-obvious guide to resource management for 2024 (and beyond).

A practical capacity planning guide: process & strategies to optimize your project resources

A quick guide to resource allocation: how to maximize your team’s time and skills in 2024

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What is Resource Planning and Why is it Important?

“How many and what resources do I need for the coming weeks, months, quarters, or years”? “Should I hire more people to meet future demands or leverage sales efforts to keep everyone occupied with work”? “How can I avoid billing loss and control project costs before it’s too late?”

These are the pertinent questions that stakeholders ask themselves on an everyday basis. To get the correct answers, we need efficient resource planning.

Without implementing the proper process and technique, making any decision will be like throwing darts in the air.

Resource planning can address these challenges in today’s dynamic business conditions. It helps plan resources intelligently from the ground up and continuously optimize your workforce. However, taking a shortcut and failing to make a timely decision will adversely affect the organization’s business objective.

This guide is curated for enterprises to gain a detailed understanding of resource planning in project management.

Let’s dive deep into it.

Resource planning definition

Resource planning is the process of identifying, forecasting, and allocating best-fit resources , i.e., human resources, equipment, assets, facilities, and more, to the projects at the right time and cost.

It also ensures the efficient and effective utilization of resources across the organization. In other words, it’s the strategic planning process to make the best use of resources depending on their capacity/availability and deliver every project within time and budget.

Let’s take an example: your firm is an IT company, and you have a software development project in the pipeline received from a global client for a long-term horizon.

Here, project managers will look after the client’s requirements, assess the scope of the project, and will also predict and evaluate the resource demand. As a part of the process, they will request resources from resource managers to fulfill this demand.

The resource managers will now assess the new requirement, find out the gap between the demand and the available workforce, and look for different ways to fill this gap. This will include hiring a new workforce from the market or juggling resources available within the organization. Thus, the ability to forecast requirements and develop a strategy to plan, allocate, schedule, and utilize the resources and their competencies effectively is termed resource planning.

Once you know what resource planning is, let’s understand its importance in project management.

Importance of resource planning in project management

According to a PMI survey , “26% of companies with a dedicated resource planning solution can estimate and allocate resources to deliver projects on time.”

Thus, resource planning is a crucial part of the project management process as it plays a key role in a project’s success.

Here is a list of the benefits and how planning resources makes a difference in the project management landscape:

Allows resource planning for pipeline projects

Creating more projects in the pipeline is desirable, but not having enough resources to execute them causes project bottlenecks, delays in meeting deadlines, and impacts the quality. An intelligent resource plan and timely forecasting help managers predict all pipeline project requirements in advance.

Thereby, resource managers can either allocate a cost-effective global resource or hire an on-demand or permanent workforce with a suitable skill set. This helps reduce last-minute hiring activities, which can lead to cost escalation and compromise quality.

Bridges the capacity gap proactively

Demand forecasting, one of the significant pillars of resource planning, identifies the excess or shortage of resources by comparing the resource demand against the existing capacity. Based on this data, managers can implement the right resourcing treatments to bridge the capacity and demand gap.

CASE I: Excess of resources

When the resource demand decreases vis-a-vis available capacity, it results in excess resources. This excess capacity can be mitigated by bringing future project work ahead, adjusting timelines, redeploying resource capacity in other projects, etc.

CASE II: Shortfall of resources

When the resource demand is higher than the capacity, there is a shortage of resources. It can be resolved by exploring two different resourcing channels.

Internal Channels:

Internal recruitment focuses on the employees already on a firm’s payroll. This includes selecting an employee from the bench based on their skills and qualifications or transferring resources from different projects.

External Channels:

If the required skill is absent in the organization’s internal network, then the resource managers hire the resources from external sources. It includes hiring resources through recommendations/networks and recruiting freelance/contingent workforce from partner vendors.

Minimize project resource costs significantly

According to the Deloitte Global Cost Survey 2020: “Reducing project resource cost takes precedence over other business initiatives.”

Allocating the right resources to the right project ensures the timely delivery of the project within the budget. If resources are underqualified, a delay in project timelines is inevitable, and if overqualified, it can spike project costs . However, with an effective resource planner, managers can make data-driven decisions to eliminate the deployment of over/under-skilled resources on project tasks.

This will enable managers to implement suitable resourcing measures at the right time. For instance, they can allocate a cost-effective global/local resource or a benched resource to a task. Moreover, they will have enough lead time to conduct planned hiring in place of last-minute activities and create the right resource mix that suits the project budget.

Forecast and maximize profitable resource utilization

Resource planning and forecasting provide foresight into utilization within a project. A structured resource plan includes mobilizing resources from non-billable to strategic/billable projects for increased revenue based on their skill set. This prevents under or overutilization of resources and helps improve productivity and employee satisfaction.

Furthermore, an efficient resource scheduler allows managers to view the resource’s present and future allocations on one platform. They can also have a periodic check on forecast vs. actual resource utilization report and accordingly, optimize the utilization levels of the resources.

Read More: What is Resource Utilization and its Significance?

Ensures competent resource allocation across a matrix organization

Resource planning in project management helps managers gain a centralized view into all resource-related information, such as skill sets, cost rate, location, resource capacity, among others. This visibility and a systematic resource-requesting process help managers leverage the shared service model of a matrix organization. Thus, they can filter and load the appropriate resources to the project/tasks across departments.

Further, it empowers managers to allocate global resources from low-cost locations and control project costs. Moreover, the advanced resource scheduler ensures that strategic resources are not assigned to only high-priority projects but are uniformly distributed across the enterprise. This ascertains competent resource allocation in projects and allows resources to work on different assignments and improve their portfolios.

Delivers project on time and within budget

PwC Project Management Insights states that “30% of projects fail due to a lack of resources.”

The benchmark for successful delivery is meeting project deadlines and avoiding budget overruns. Efficient resource planning ensures that all project resourcing requirements are identified and fulfilled. This also involves periodically reviewing project performance throughout their lifecycle as resource demand fluctuates occasionally.

However, by using forecast vs. actual reports, resource utilization heatmap, etc., managers can monitor and control project budgets. Regular monitoring will ultimately lead to accomplishing the most critical project metrics, such as client satisfaction, higher retention, enhanced work rate, and increased brand loyalty.

Let’s gain insight into the critical elements of resource planning.

Essential components of resource planning template

A robust resource planning software will enable managers to effectively manage resources, mitigate risks, and drive projects to success. Here are some salient features that are foundational to efficient resource planning.

Multi-dimensional resource planner

Identifying the project’s resource requirements is a fundamental aspect of resource planning. This involves analyzing the quantity and type of resources required, i.e., human or non-human. Moreover, it also includes a thorough evaluation of the skills, competencies, and subsequent proficiency levels needed for accomplishing projects and subsequent tasks.

With a multidimensional resource planner, managers have visibility into resource profiles across multipe dimesions such as as team, departments, location, etc. It empowers them to allocate appropriate resources in real time to the projects. In other words, it allows managers assign the best-available-best-fit instead of the first-visible-first-fit resource, enabling competent allocation for all projects.

Project pipeline planning

Once a pipeline project reaches a certain probability stage, the manager estimates the resource requirements and initiates the requisition process. The corresponding resource manager then begins the fulfillment of the request. But first, they must analyze if the organization possesses adequate internal resources to start the project. Therefore, the resource manager compares the existing resource capacity against the project demand from multiple perspectives such as role, department, team, skills, etc.

This meticulous evaluation helps firms identify the shortages or excesses ahead of time. Accordingly, managers can apply appropriate resourcing strategies such as training/upskilling, out-rotation and backfill strategy, or staggered hiring for niche resources. This approach minimizes wasteful hiring/firing cycles to ensure that the right resources are available for projects at the right time and cost.

Resource utilization forecasting

Resource forecasting techniques enable firms to optimize billable and strategic utilization. It allows mobilizing resources from non-billable to billable or strategic work. Resource planner helps to control project financials by comparing forecasted with actual utilization . It also detects and proactively mitigates under and over-resource utilization.

Further, managers can refer to comprehensive utilization reports, color-coded heatmaps, etc., to identify under/overutilization of resources. Consequently, they can implement resource optimization techniques such as levelling and smoothing to ensure optimal profitable utilization and productivity.

Resource capacity planning

Forward planning resource demand for current and pipeline projects is essential to avoid last-minute scuffles for competent professionals. With robust resource capacity planning, organizations can analyze the enterprise’s resource capacity vs. project demand gap. This foresight helps identify resource excess or shortage and implement corrective steps to bridge the gap.

In the case of a resource shortage, managers can facilitate proactive strategies such as re-training employees or hiring a contingent workforce. Conversely, when there is a resource excess, they can bring forward the project dates. Simultaneously, capacity resource planning helps minimize bench time by adjusting timelines or selling excess capacity at discounted rates and building an optimized project team that is future-ready.

Read More: What is Resource Capacity Planning? An Ultimate Guide for Every Project Manager

Bench management

With a resource planner, managers can gain early foresight into the workforce that will land on the bench due sudden ramp-down activities. For instance, when a project finishes and the next one begins, managers are prepared well in advance and can proactively allocate these resources to suitable project vacancies on time.

Resource managers can look into project vacancy reports and plan work for resources before they hit the bench. This will reduce bench time between projects for most resources and improve the organization’s bottom line. Additionally, with efficient bench management, managers can provide training or shadowing opportunities to selected employees to enhance their billability.

Reporting using real-time business intelligence

Modern resource planners provide real-time business intelligence reporting and analytics to fast-track decision-making in a rapidly changing business environment. These configurable dashboards and custom reports empower end-users to slice and dice relevant information effortlessly and present insights through visually intuitive graphs and reports.

Moreover, intelligent BI uses a combination of security rights, portal designs, and filters, allowing the end-user to view relevant data and prevent information overload. Additionally, it will enable managers to tailor reports to gain visibility into data matching their specific requirements. This streamlined accessibility empowers managers to make faster decisions and improves the overall resource health index.

What-if analysis for resource simulation

What-if analysis within a resource planner allows firms to build and simulate different resource scenarios in a multi-project environment. This helps managers to compare different scenarios and their potential outcomes. Accordingly, the manager can form different resource mixes, with the revenues earned, to find the most profitable project.

Thus, after deriving the best scenario, managers can apply it to the resource plan. Moreover, what-if analysis also helps prioritize profitable projects based on criteria like budget and timeline. As a result, it enables organizations to manage multiple projects’ demands with limited resources.

Creating an efficient resource plan is essential as it optimizes resource utilization, minimizes wastage, and ensures financial stability throughout the project. Here is a detailed step-by-step breakdown of the same.

How to create an efficient resource plan in 7 steps?

Here are seven distinct steps by which managers can create an efficient project resource plan:

Step 1: Understand client and resource requirements

At the outset, managers kickstart the resource planning process by thoroughly understanding both the project requirements and the resources available within the organization. This includes assessing the project scope, objectives, timelines, and budget.

Based on that, project managers can gauge the resource requirements in terms of skills, types, and number. This initial evaluation helps managers determine whether the existing skills and competency of the workforce align with the overall project goals and take appropriate corrective measures. Therefore, it helps avoid any last-minute firefighting, ensuring successful project delivery.

Step 2: Fulfill the project demand by identifying the gap

After a project manager determines the project requirements, the next step involves requesting the necessary resources from resource managers to fulfill the project demand. Resource managers play a pivotal role in assessing the capacity versus demand gap.

They meticulously analyze shortages or excesses of resources from multiple perspectives, i.e., role, skills, competency, etc. This proactive approach enables organizations to foresee resource challenges, allowing for strategic planning and resource allocation.

Step 3: Implement appropriate resource strategies to bridge the gap

After identifying the shortage and excess of resources, managers must take proactive measures to bridge resource gaps in the short or long term. This visibility into resource gaps allows sufficient lead time for the managers to initiate forward planning and take appropriate resourcing measures to bridge the gap.

For instance, in case of shortages, organizations may facilitate re-training/upskilling resources, juggling project priorities, or hiring a permanent/contingent workforce to avoid last-minute hiring/firing costs. Conversely, when the resources are in excess, managers can either bring forward project dates or sell excess capacity to optimize the utilization of every resource and ensure successful project delivery.

Step 4: Allocate the right resources to the right project

Effective resource allocation is a critical step in the planning process. By leveraging the centralized view and advanced filters, managers can strategically allocate resources based on availability, skills, competencies, and interests. This ensures that managers align the right skilled workforce with appropriate expertise to projects for optimal project success.

Managers can also create the right resource mix of senior/junior employees or contingent/permanent workforce, depending on the project requirements. It will help them control the project budget without compromising the quality of deliverables. This way, the company can consistently complete projects on time and within budget by allocating the most suitable resources.

Step 5: Consider factors that affect resourcing strategies

To effectively carry out the allocation of appropriately skilled resources to the project, managers need to consider the following factors:

• Long-term/short-term assignment

The foremost step to consider while recruiting resources is whether a firm is filling a position for a short-term or long-term assignment. For the short term, hiring a contingent workforce or freelancer is an ideal choice. However, for a long-term assignment, focusing on permanent hiring with lead time is essential. Therefore, considering the project length when hiring helps minimize wasteful hiring/firing cycles.

• Generic vs. niche skill

Generic skilled resources are relatively easy to plan for, as they are readily available within the organization. On the other hand, hiring resources with niche skills may require additional lead time due to their scarcity, which often results in higher costs. Additionally, once their assignment is completed, redeploying them within the organization can prove challenging.

• Cost of the resource

It is important that the resource managers hire the right resources with a defined skill set and experience for the project. They must look into the cost rate of the resource that fits the budget of projects. Furthermore, managers should also factor onsite, offshore, and near-shore options in the recruitment strategy to minimize the overall project resource costs.

• Attrition & succession planning

Managers need to ensure that the sudden resignation of critical resources does not jeopardize a project’s delivery. Therefore, they must implement robust succession plans to identify and train replacements for key positions within the organization. An intelligent resource planner provides a real-time competency matrix that helps managers select competent employees for leadership roles. Therefore, it not only addresses the resourcing needs of the organization but also helps monitor the resource health index.

Read More: Ten Effective Strategies to Reduce Employee Turnover

Step 6: Monitor and control project resources

Once resources have been allocated to project tasks, it’s important to regularly track and monitor the utilization of each professional to prevent instances of under/overutilization. In case of underutilization, managers can bring forth project timelines. On the other hand, managers can implement optimization techniques like resource leveling and smoothing to mitigate overloading.

Further, project managers must anticipate and plan ahead for resource related risks such as unplanned absenteeism, turnover, lower productivity, etc. They must create risk mitigation strategies to control these bottlenecks adequately and prevent them from derailing the project’s progress. This will ensure timely project delivery within the pre-defined budget and quality standards.

Step 7: Conduct a post-project analysis

Upon project completion, it is crucial for managers to conduct a thorough post-project analysis to evaluate the effectiveness of the resource plans and identify areas of achievement and improvement. This will help scrutinize whether resources were allocated efficiently, if project deadlines were met as planned, and if any unexpected circumstances arose.

With these insights, firms can refine and enhance future resource planning efforts by identifying areas of success and potential improvement. They can develop robust and efficient resource plans that align resources with project needs, minimize discrepancies, and ultimately bolster project success rates.

Finally, these are the essential components in a typical resource planning template, which can help effectively plan your workforce. Given below are some of the common mistakes of resource planning in project management. Read on:

Common mistakes of resource planning in project management

The project resource cost can blow out of proportion, and project delivery is significantly impacted without a proper resourcing strategy. This section describes some of the common mistakes made in this area.

Using silos of spreadsheets for resource planning

Despite its limitations, many organizations still use spreadsheets to plan their resources because they are easily accessible. While this software comes at a cost, it offers significant benefits over spreadsheets. Excel resource planner causes improper allocation, double booking, and creates additional work. This system is very limiting and a nightmare to maintain.

Marketwatch states that “88% of spreadsheets are prone to errors.”

Planning resources without overall visibility

Many managers continue to allocate resources without having complete visibility of their skills, competencies, and existing bookings. As a result, it becomes difficult to allocate the right resources to suitable projects at the right time. Restricted visibility also hinders identifying and leveraging quality resources from low-cost locations.

Read More: 7 Reasons Why You Shouldn’t Use Excel for Resource Planning

Lack of resource forecasting for pipeline projects

Resource planning for future projects is often taken up at the eleventh hour. The resource managers make the mistake of only taking up the planning activities when the deal is signed. Ideally, it should start after the opportunity reaches a certain probability of closure so there is sufficient lead time to address resource requirements. This results in last-minute activities that create an unbalanced pool as the quality of the resources is compromised.

Not maintaining the right mix of permanent and contingent workforce

Businesses try to fulfill project requirements using full-time employees as it is perceived to be a more cost-effective solution. However, if a niche resource is hired for a shorter duration, it becomes challenging to redeploy him after the assignment is complete. Therefore, a resource plan should maintain a judicious blend of permanent and contingent resources. For short-term assignments, a contingent workforce will be less expensive than hiring full-time resources.

Allocating under or over-skilled resources to the projects

One of the common mistakes of resource planning in project management is assigning under or overqualified resources to tasks. When resources are under-skilled for the job, it causes project delays. On the other hand, over-skilled resources spike project costs. Not assigning tasks per skills and interests leads to decreased employee engagement and loss of productivity.

Read More: Resource Allocation: A Guide on How to Apply it to Project Management

Unplanned hiring without analyzing project demands

Resource managers often resort to last-minute hiring activities to fulfill project resource requirements. This unplanned hiring compromises quality and leads to a large bench of mismatched skill sets. So, analyzing project demands with matching skill sets is a prerequisite for informed hiring decisions.

Knowing the common mistakes of project resource planning, let’s understand the responsibilities of resource and project managers.

Responsibilities of project managers and resource managers

Project managers operate on a project level with projects of different sizes and complexities. A project manager can manage single or multiple projects and ensure they are completed within a stipulated time and budget. However, resource managers operate at the organizational level and oversee allocating resources to several projects.

The project manager initiates the resource request for an open position within his project, and the resource manager’s job is to fulfill the same. Once a resource is allocated to a project for a particular period, the resource manager’s responsibility ends. However, the project manager’s job only begins to ensure that the resource carries out the delivery responsibilities.

Role of resource manager

In summary, a resource manager is responsible for the following:

• Planning and allocation based on resource skills, previous experience, and availability.
• Conducts capacity planning to address issues of shortfall and excesses of resources.
• Support project managers with the project resource management plan and related activities.
• Address resource concerns by reallocating resources, negotiating, or assigning additional staff.
• Collate new project requirements from the business and provide them to the hiring team.
• Certain limited HR-related functions.
• Collaboration with other departments, e.g., HR, PMO, Sales, Learning & Development.
• Generating reports and analytics for senior management.

Role of a project manager

The corresponding roles of a project manager are:

• Create a project management plan and define the scope and delivery objectives of the project.
• Capture resource requirements and request for fulfillment.
• Streamline communications with stakeholders/ team members and customers.
• Carry out operational reviews as per project KPIs.
• Estimate time and cost and monitor the budget.
• Report the project’s progress, analyze potential risks, and provide a mitigation strategy.
• Document the project and set the expectations for various team members.
• Work with the empaneled vendors for contingent resources.

Read More: Project Management vs. Resource Management

These are some of the significant responsibilities of resource and project managers. Now, let’s learn about some benefits of resource planning across industries.

How resource planning benefits different industries?

Resources are fundamentally the greatest asset of any organization. It means the profitability of any company is mainly reliant on intelligent resource planning. A key aspect while planning for resources is that it helps to efficiently use workforce potential to get the best possible outcome.

Let us discuss some of the specific industries where efficient resource planning could benefit significantly:

IT industry

Due to the rapid advancement in technology, computing, and automation, IT companies face widened tech skills gaps within their workforce. Technology is changing at a fast pace, and IT professionals are under constant pressure to acquire new skills throughout their professional careers. Timely forecasting and efficient resource planning will help managers predict the demand for niche skill sets well in advance. Then, managers can employ rotation/upskilling methods to gauge these gaps and create an augmented workforce.

Audit and accounting firm

Most of the audit and accounting firms are run by their partners. These firms consider billable utilization a critical KPI to ensure profitability and sustainability. So, depending on the accounting project’s needs, an effective resource planning solution helps to forecast resource requirements (Accountants, auditors, financial analysts, tax consultants, audit interns, etc.) and utilize them for productive activities. It also enables firms to hire interns regularly, give them on-the-job training, and make them billable.

Similar to audit and accounting firms, law firms are also run by their partners. Bringing in a client when the firm has inadequate staffing can be detrimental to its reputation and profitability. An effective forecasting and resource planning strategy helps assess future demands and find the right resource (lawyers, legal secretaries, etc.) at the right cost, age demographics, etc. It also enables partners to build an on-demand workforce , create a skill database, and define the total billable hours.

Engineering industry

The increased demand in manufacturing has caused skill shortages in the core engineering industry, where competition is fierce for experienced workers (automobile engineers, machinists, designers, etc.). An engineering resource planning solution helps managers provide reskilling and on-the-job learning opportunities for the employees. Thus, it helps to replenish an aging workforce, fill critical positions, and match them to the best potential projects based on talents and interests.

Read More: What Is Engineering Resource Planning?

Construction industry

Construction and infrastructure projects possess highly volatile resource demands due to changing climatic conditions and sudden increases in maintenance activities. With resource planning solutions, managers gain visibility of all construction resources and recruit skilled labor, architects, civil engineers, etc., throughout the projects. Thus, it maximizes the workforce’s productive utilization and ensures minimal resource conflicts. Therefore, efficient resource planning is key to managing construction resources effectively and preventing hiring/firing costs.

Consulting & professional service industry

The professional service industry has a unique challenge to balance resource demands across various clients. With efficient resource planning, managers can keep track of resources and their specialized skills. Since the consultants are deployed at a premium rate, keeping them engaged in client billable activities and reducing idle time for maximum profitability is crucial. At the same time, they need to be provided enough opportunities to acquire new skills and ensure no employee burnout.

Video game industry

The game development industry requires a highly competent team of niche-skilled resources. Efficient resource planning enables managers to diversify their expertise to the maximum potential and fulfill the gaming project resource demand. It also helps to identify in-demand skills and cross-train them to build an optimized workforce of game designers, level artists, programmers, QA teams, etc. Thus, effective resource planning can become a game-changer in fast-tracking the development cycle.

Read More: How can Robust Resource Management Future Proof the Gaming Industry

Now that we have learned about the benefits, let’s discuss the best practices for effective resource planning.

Best practices for effective resource planning

Enlisted below are some best practices to consider when engaging in resource planning:

Define clear project goals and objectives

Effective resource planning begins with clearly defining project goals, objectives, and deliverables. This step is crucial as it provides a solid foundation for determining the necessary resources and their allocation across multiple projects.

When the project scope is well-defined, it becomes easier to identify the skills, expertise, and types of resources required to achieve those objectives. In addition, clarity in project goals enables efficient resource planning from the outset, ensuring that resources are aligned with the project’s strategic direction.

Conduct a comprehensive resource assessment

Before scheduling and allocating resources, conducting a thorough assessment is important to determine the specific resource requirements. It involves identifying the types and quantity of resources needed, considering factors such as skills, expertise, availability, and capacity.

After assessing, managers can accurately gauge the resource demand for each project phase. This helps avoid scheduling conflicts such as staff shortages or double bookings, enabling optimal resource allocation and utilization throughout the project lifecycle.

Collaborate with stakeholders

Involving key stakeholders, such as project managers, team members, and department heads, in the resource planning process is crucial. That’s because collaborative discussions with stakeholders help understand project priorities, identify potential resource conflicts, and obtain valuable input.

Additionally, stakeholder involvement ensures that resource planning aligns with project goals and organizational objectives. Organizations can leverage stakeholders’ collective expertise and insights by fostering a collaborative approach, resulting in more informed resource-planning decisions.

Monitor and track resource utilization

Continuous monitoring and tracking of resource utilization throughout the project lifecycle are essential to facilitate effective resource planning. By regularly assessing resource allocation against actual utilization, project managers can identify potential bottlenecks, such as workload imbalances or under/overutilization of resources.

This monitoring process provides valuable insights into resource efficiency and enables timely adjustments. By having real-time visibility into resource utilization, supervisors can optimize resource assignment, ensure even work distribution, and mitigate risks associated with resource constraints.

Foster flexibility and adaptability

Resource planning should incorporate flexibility to accommodate changes that may arise during the different stages of the project. It’s essential to anticipate the need for resource adjustments and establish a process for reshuffling staff when necessary. This flexibility allows for agile resource planning, ensuring that resources can be allocated or reassigned based on evolving project requirements.

By fostering flexibility and adaptability, organizations can respond more effectively to unexpected changes or shifts in project priorities, resulting in improved project execution and better client satisfaction.

Organizations can optimize resource planning efforts and ensure successful project delivery by following these best practices. Now, let’s understand operational and strategic resource planning in project management.

Operational and strategic resource planning in project management

Planning implies thinking in advance about what we need to do to realize the business objectives. Strategic planning aims to attain long-term goals , while operational planning helps achieve the short-term objectives of an organization. Let’s understand in detail:

What is strategic resource planning?

Strategic planning is usually undertaken by top-level management to decide the future direction. It is not limited to projects within a particular department or unit but covers the entire organization. Strategic resource planning looks into the overall long-term resourcing strategy.

It can change drastically based on individual priorities. For example, If an IT firm plans to outsource a temporary requirement, i.e., the resourcing strategy will shift from FTE to contingent staff for IT infrastructure improvements. Similarly, a niche skilled resource’s out-rotation from an existing project to start a new initiative will come under strategic resource planning.

What is operational resource planning?

Operational planning addresses the day-to-day activities of a business. It also supports strategic planning to accomplish the overall organizational goals. First, we decide on the short-term objectives and then determine how to achieve them.

Operational resource planning includes regular business activities and operations as per organizational guidelines. For example, it covers pipeline project management , management of FTE and contingency resources, forecasting billable and total utilization, and more.

Read More: What Is Operational Workforce Planning and Its Importance?

Factors that can influence operational and strategic resource planning

Strategic and operational resource planning parameters are linked with an organization’s mission, vision, strategies, goals, and objectives. In addition, the following can influence strategic and operational resource planning decisions.

It defines an organization’s hiring policy for full-time resources and directly influences decisions made on a resource plan. It also covers compensation and benefits, an essential consideration for regular employees.

Hybrid delivery

The project team is created using a combination of in-house and vendor resources. An in-house workforce performs the critical positions requiring specific domain knowledge. One-time activities such as software development are accomplished using vendor resources.

Outsourcing vs. in-sourcing

Due to globalization, many businesses outsource certain functions to other organizations. Some organizations also have stricter policies that their confidential data cannot leave the company’s boundary.

Multi-locational policy

Due to the cost pressure, many projects are being executed from different locations. Therefore, project costs can be minimized using generic resources from a low-cost area. In addition, the high-skilled resources can be located based on their availability, who can take up leadership roles related to delivery.

Training and development

Full-time resources must learn new skills for their self-development and compete in a dynamically changing environment. Therefore, it may not always be practical to hire new resources. However, a new skill can be acquired by cross-training an existing employee.

Resource leveling and smoothing

The essential function of resource leveling is to optimize workforce allocation by adjusting the project schedule to resolve conflicts caused by resources’ over-allocation. On the other hand, resource smoothing optimizes distribution by adding new resources without affecting the critical path and timeline. Both of these techniques influence decisions toward a resource plan.

How to address market volatility using operational and strategic resource planning?

Effective resource planning is a critical success factor for an organization’s growth and sustainability. Unfortunately, the outbreak of the COVID-19 virus upset the world’s business model at the beginning of 2020.

Many organizations try to stay afloat in these volatile market conditions with a shrinking budget. Acute cost pressure and skill shortages have also become routine activities. Following strategies can help an organization sustain its profitability while planning for project resources.

Short-term strategy

• Effective capacity planning and identifying the gaps between capacity and demand
• Address the shortage of resources using a combination of FTE and contingent resources
• Either re-train existing employees or go for new hires depending on the requirements
• Identify new projects, adjust the project timelines, and sell services for excess capacity
• Mobilize employees from non-billable or low-priority work to billable or high-priority projects as a routine activity.
• Revisit our rotation/backfill policy for starting new projects with niche skills

Long-term strategy

• Decide non-critical functions that can be outsourced
• Identify at least two to three vendors who can work as strategic partners for outsourcing
• Decide on a multi-locational policy to take advantage of resources from low-cost location
• Adapt a hybrid delivery model for cost efficiency

Read More: What Is Strategic Workforce Planning and Why It Is Important?

This is how operational and strategic resource plan helps firms achieve their business goals. Listed below are some of the critical trends of resource planning in project management.

Emerging trends of resource planning in project management

Over the years, the project management landscape has undergone several changes due to technological advancements, management paradigms, etc. Therefore, organizations must embrace newer ways to manage projects successfully to keep pace with these changes. Listed below are some of the emerging trends of resource planning in project management:

Replace silos of spreadsheets with an enterprise resource plan

Silos of spreadsheets and home-grown tools are inadequate for efficient resource planning, adversely impacting business performance. Hence, companies are shifting towards enterprise-level software that centralizes resource-related information and maintains a single source of truth.

Taking resource scheduling to the next level

Today, resource scheduling is not just a simple process of allocating resources against projects. It has evolved into a full-fledged enterprise-level process that ensures maximum efficiency and utilization of resources.

Resource capacity planning for business efficiency

Resource capacity planning is not a luxury for businesses any more. It has become an essential part of the resource planner. It future-proofs your workforce against market volatility by analyzing the demand capacity gap and bridging it proactively.

Resource forecasting to maximize effective utilization

Billable and strategic utilization of the workforce is a crucial indicator of business profitability. Therefore, getting a real-time view of future utilization has become critical while planning for resources. Resource forecasting helps in taking proactive measures to improve future allocations.

Integrating resource management processes with other applications

Traditional resource plans include inefficient and time-consuming processes. Enterprise-level resource planner streamlines them using efficient workflows, alerts, and analytics. It also integrates effortlessly with multiple business applications to maintain a single source of truth across the enterprise.

Monitoring and controlling project resource cost

Enterprise-level resource planner offers various capabilities to monitor and effectively reduce project costs . Some of them are forecasting, capacity planning, resource modeling, pipeline management, bench management, etc.

These are some of the evolving trends of resource planning in project management.

An efficient resource plan fosters you to accomplish more in the same amount of time from the most valuable resources- the people.

Therefore, it is imperative to implement effective resource planning to utilize the workforce to its maximum potential. When resources are planned efficiently, it helps a business to manage risks, reduce delays, optimize resource utilization, etc.

Moreover, implementing the above-mentioned processes with the right resource management software will help you manage your resources intelligently and enhance profitability while maintaining a competitive edge.

Unlock Your Business’s Full Potential Through Strategic Resource Planning Today!

Read More: Glossary of Resource Workforce Planning, Scheduling and Management

SAVIOM Solution

SAVIOM is the market leader in offering the most powerful and configurable solution for managing your enterprise resources effectively and efficiently. With over 20 years of experience, this Australian-based MNC has created its global presence across 50 countries and helped more than 100 customers achieve their business goals. SAVIOM also has products for project portfolio management and professional service automation, and that is customizable as per business requirements.t is customizable as per business requirements.

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How to make a business plan

Table of Contents

How to make a good business plan: step-by-step guide.

A business plan is a strategic roadmap used to navigate the challenging journey of entrepreneurship. It's the foundation upon which you build a successful business.

A well-crafted business plan can help you define your vision, clarify your goals, and identify potential problems before they arise.

But where do you start? How do you create a business plan that sets you up for success?

This article will explore the step-by-step process of creating a comprehensive business plan.

What is a business plan?

A business plan is a formal document that outlines a business's objectives, strategies, and operational procedures. It typically includes the following information about a company:

Products or services

Target market

Competitors

Marketing and sales strategies

Financial plan

Management team

A business plan serves as a roadmap for a company's success and provides a blueprint for its growth and development. It helps entrepreneurs and business owners organize their ideas, evaluate the feasibility, and identify potential challenges and opportunities.

As well as serving as a guide for business owners, a business plan can attract investors and secure funding. It demonstrates the company's understanding of the market, its ability to generate revenue and profits, and its strategy for managing risks and achieving success.

Business plan vs. business model canvas

A business plan may seem similar to a business model canvas, but each document serves a different purpose.

A business model canvas is a high-level overview that helps entrepreneurs and business owners quickly test and iterate their ideas. It is often a one-page document that briefly outlines the following:

Key partnerships

Key activities

Key propositions

Customer relationships

Customer segments

Key resources

Cost structure

Revenue streams

On the other hand, a Business Plan Template provides a more in-depth analysis of a company's strategy and operations. It is typically a lengthy document and requires significant time and effort to develop.

A business model shouldn’t replace a business plan, and vice versa. Business owners should lay the foundations and visually capture the most important information with a Business Model Canvas Template . Because this is a fast and efficient way to communicate a business idea, a business model canvas is a good starting point before developing a more comprehensive business plan.

A business plan can aim to secure funding from investors or lenders, while a business model canvas communicates a business idea to potential customers or partners.

Why is a business plan important?

A business plan is crucial for any entrepreneur or business owner wanting to increase their chances of success.

Here are some of the many benefits of having a thorough business plan.

Helps to define the business goals and objectives

A business plan encourages you to think critically about your goals and objectives. Doing so lets you clearly understand what you want to achieve and how you plan to get there.

A well-defined set of goals, objectives, and key results also provides a sense of direction and purpose, which helps keep business owners focused and motivated.

Guides decision-making

A business plan requires you to consider different scenarios and potential problems that may arise in your business. This awareness allows you to devise strategies to deal with these issues and avoid pitfalls.

With a clear plan, entrepreneurs can make informed decisions aligning with their overall business goals and objectives. This helps reduce the risk of making costly mistakes and ensures they make decisions with long-term success in mind.

Attracts investors and secures funding

Investors and lenders often require a business plan before considering investing in your business. A document that outlines the company's goals, objectives, and financial forecasts can help instill confidence in potential investors and lenders.

A well-written business plan demonstrates that you have thoroughly thought through your business idea and have a solid plan for success.

Identifies potential challenges and risks

A business plan requires entrepreneurs to consider potential challenges and risks that could impact their business. For example:

Is there enough demand for my product or service?

Will I have enough capital to start my business?

Is the market oversaturated with too many competitors?

What will happen if my marketing strategy is ineffective?

By identifying these potential challenges, entrepreneurs can develop strategies to mitigate risks and overcome challenges. This can reduce the likelihood of costly mistakes and ensure the business is well-positioned to take on any challenges.

Provides a basis for measuring success

A business plan serves as a framework for measuring success by providing clear goals and financial projections . Entrepreneurs can regularly refer to the original business plan as a benchmark to measure progress. By comparing the current business position to initial forecasts, business owners can answer questions such as:

Are we where we want to be at this point?

Did we achieve our goals?

If not, why not, and what do we need to do?

After assessing whether the business is meeting its objectives or falling short, business owners can adjust their strategies as needed.

How to make a business plan step by step

The steps below will guide you through the process of creating a business plan and what key components you need to include.

1. Create an executive summary

Start with a brief overview of your entire plan. The executive summary should cover your business plan's main points and key takeaways.

Keep your executive summary concise and clear with the Executive Summary Template . The simple design helps readers understand the crux of your business plan without reading the entire document.

2. Write your company description

Provide a detailed explanation of your company. Include information on what your company does, the mission statement, and your vision for the future.

Provide additional background information on the history of your company, the founders, and any notable achievements or milestones.

3. Conduct a market analysis

Conduct an in-depth analysis of your industry, competitors, and target market. This is best done with a SWOT analysis to identify your strengths, weaknesses, opportunities, and threats. Next, identify your target market's needs, demographics, and behaviors.

Use the Competitive Analysis Template to brainstorm answers to simple questions like:

What does the current market look like?

Who are your competitors?

What are they offering?

What will give you a competitive advantage?

Who is your target market?

What are they looking for and why?

How will your product or service satisfy a need?

These questions should give you valuable insights into the current market and where your business stands.

4. Describe your products and services

Provide detailed information about your products and services. This includes pricing information, product features, and any unique selling points.

Use the Product/Market Fit Template to explain how your products meet the needs of your target market. Describe what sets them apart from the competition.

5. Design a marketing and sales strategy

Outline how you plan to promote and sell your products. Your marketing strategy and sales strategy should include information about your:

Pricing strategy

Advertising and promotional tactics

Sales channels

The Go to Market Strategy Template is a great way to visually map how you plan to launch your product or service in a new or existing market.

6. Determine budget and financial projections

Document detailed information on your business’ finances. Describe the current financial position of the company and how you expect the finances to play out.

Some details to include in this section are:

Startup costs

Revenue projections

Profit and loss statement

Funding you have received or plan to receive

Strategy for raising funds

7. Set the organization and management structure

Define how your company is structured and who will be responsible for each aspect of the business. Use the Business Organizational Chart Template to visually map the company’s teams, roles, and hierarchy.

As well as the organization and management structure, discuss the legal structure of your business. Clarify whether your business is a corporation, partnership, sole proprietorship, or LLC.

8. Make an action plan

At this point in your business plan, you’ve described what you’re aiming for. But how are you going to get there? The Action Plan Template describes the following steps to move your business plan forward. Outline the next steps you plan to take to bring your business plan to fruition.

Types of business plans

Several types of business plans cater to different purposes and stages of a company's lifecycle. Here are some of the most common types of business plans.

Startup business plan

A startup business plan is typically an entrepreneur's first business plan. This document helps entrepreneurs articulate their business idea when starting a new business.

Not sure how to make a business plan for a startup? It’s pretty similar to a regular business plan, except the primary purpose of a startup business plan is to convince investors to provide funding for the business. A startup business plan also outlines the potential target market, product/service offering, marketing plan, and financial projections.

Strategic business plan

A strategic business plan is a long-term plan that outlines a company's overall strategy, objectives, and tactics. This type of strategic plan focuses on the big picture and helps business owners set goals and priorities and measure progress.

The primary purpose of a strategic business plan is to provide direction and guidance to the company's management team and stakeholders. The plan typically covers a period of three to five years.

Operational business plan

An operational business plan is a detailed document that outlines the day-to-day operations of a business. It focuses on the specific activities and processes required to run the business, such as:

Organizational structure

Staffing plan

Production plan

Quality control

Inventory management

Supply chain

The primary purpose of an operational business plan is to ensure that the business runs efficiently and effectively. It helps business owners manage their resources, track their performance, and identify areas for improvement.

Growth-business plan

A growth-business plan is a strategic plan that outlines how a company plans to expand its business. It helps business owners identify new market opportunities and increase revenue and profitability. The primary purpose of a growth-business plan is to provide a roadmap for the company's expansion and growth.

The 3 Horizons of Growth Template is a great tool to identify new areas of growth. This framework categorizes growth opportunities into three categories: Horizon 1 (core business), Horizon 2 (emerging business), and Horizon 3 (potential business).

One-page business plan

A one-page business plan is a condensed version of a full business plan that focuses on the most critical aspects of a business. It’s a great tool for entrepreneurs who want to quickly communicate their business idea to potential investors, partners, or employees.

A one-page business plan typically includes sections such as business concept, value proposition, revenue streams, and cost structure.

Best practices for how to make a good business plan

Here are some additional tips for creating a business plan:

Use a template

A template can help you organize your thoughts and effectively communicate your business ideas and strategies. Starting with a template can also save you time and effort when formatting your plan.

Miro’s extensive library of customizable templates includes all the necessary sections for a comprehensive business plan. With our templates, you can confidently present your business plans to stakeholders and investors.

Be practical

Avoid overestimating revenue projections or underestimating expenses. Your business plan should be grounded in practical realities like your budget, resources, and capabilities.

Be specific

Provide as much detail as possible in your business plan. A specific plan is easier to execute because it provides clear guidance on what needs to be done and how. Without specific details, your plan may be too broad or vague, making it difficult to know where to start or how to measure success.

Be thorough with your research

Conduct thorough research to fully understand the market, your competitors, and your target audience . By conducting thorough research, you can identify potential risks and challenges your business may face and develop strategies to mitigate them.

Get input from others

It can be easy to become overly focused on your vision and ideas, leading to tunnel vision and a lack of objectivity. By seeking input from others, you can identify potential opportunities you may have overlooked.

Review and revise regularly

A business plan is a living document. You should update it regularly to reflect market, industry, and business changes. Set aside time for regular reviews and revisions to ensure your plan remains relevant and effective.

Create a winning business plan to chart your path to success

Starting or growing a business can be challenging, but it doesn't have to be. Whether you're a seasoned entrepreneur or just starting, a well-written business plan can make or break your business’ success.

The purpose of a business plan is more than just to secure funding and attract investors. It also serves as a roadmap for achieving your business goals and realizing your vision. With the right mindset, tools, and strategies, you can develop a visually appealing, persuasive business plan.

Ready to make an effective business plan that works for you? Check out our library of ready-made strategy and planning templates and chart your path to success.

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How to Write a Business Plan: Step-by-Step Guide + Examples

Noah Parsons

24 min. read

Updated May 7, 2024

Writing a business plan doesn’t have to be complicated. 

In this step-by-step guide, you’ll learn how to write a business plan that’s detailed enough to impress bankers and potential investors, while giving you the tools to start, run, and grow a successful business.

• The basics of business planning

If you’re reading this guide, then you already know why you need a business plan . 

You understand that planning helps you: 

• Raise money
• Grow strategically
• Keep your business on the right track 

As you start to write your plan, it’s useful to zoom out and remember what a business plan is .

At its core, a business plan is an overview of the products and services you sell, and the customers that you sell to. It explains your business strategy: how you’re going to build and grow your business, what your marketing strategy is, and who your competitors are.

Most business plans also include financial forecasts for the future. These set sales goals, budget for expenses, and predict profits and cash flow. 

A good business plan is much more than just a document that you write once and forget about. It’s also a guide that helps you outline and achieve your goals. 

After completing your plan, you can use it as a management tool to track your progress toward your goals. Updating and adjusting your forecasts and budgets as you go is one of the most important steps you can take to run a healthier, smarter business. 

We’ll dive into how to use your plan later in this article.

There are many different types of plans , but we’ll go over the most common type here, which includes everything you need for an investor-ready plan. However, if you’re just starting out and are looking for something simpler—I recommend starting with a one-page business plan . It’s faster and easier to create. 

It’s also the perfect place to start if you’re just figuring out your idea, or need a simple strategic plan to use inside your business.

Dig deeper : How to write a one-page business plan

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• What to include in your business plan

Executive summary

The executive summary is an overview of your business and your plans. It comes first in your plan and is ideally just one to two pages. Most people write it last because it’s a summary of the complete business plan.

Ideally, the executive summary can act as a stand-alone document that covers the highlights of your detailed plan. 

In fact, it’s common for investors to ask only for the executive summary when evaluating your business. If they like what they see in the executive summary, they’ll often follow up with a request for a complete plan, a pitch presentation , or more in-depth financial forecasts .

Your executive summary should include:

• A summary of the problem you are solving
• A description of your product or service
• An overview of your target market
• A brief description of your team
• A summary of your financials
• Your funding requirements (if you are raising money)

Dig Deeper: How to write an effective executive summary

Products and services description

This is where you describe exactly what you’re selling, and how it solves a problem for your target market. The best way to organize this part of your plan is to start by describing the problem that exists for your customers. After that, you can describe how you plan to solve that problem with your product or service. 

This is usually called a problem and solution statement .

To truly showcase the value of your products and services, you need to craft a compelling narrative around your offerings. How will your product or service transform your customers’ lives or jobs? A strong narrative will draw in your readers.

This is also the part of the business plan to discuss any competitive advantages you may have, like specific intellectual property or patents that protect your product. If you have any initial sales, contracts, or other evidence that your product or service is likely to sell, include that information as well. It will show that your idea has traction , which can help convince readers that your plan has a high chance of success.

Market analysis

Your target market is a description of the type of people that you plan to sell to. You might even have multiple target markets, depending on your business. 

A market analysis is the part of your plan where you bring together all of the information you know about your target market. Basically, it’s a thorough description of who your customers are and why they need what you’re selling. You’ll also include information about the growth of your market and your industry .

Try to be as specific as possible when you describe your market. 

Include information such as age, income level, and location—these are what’s called “demographics.” If you can, also describe your market’s interests and habits as they relate to your business—these are “psychographics.” 

Related: Target market examples

Essentially, you want to include any knowledge you have about your customers that is relevant to how your product or service is right for them. With a solid target market, it will be easier to create a sales and marketing plan that will reach your customers. That’s because you know who they are, what they like to do, and the best ways to reach them.

Next, provide any additional information you have about your market. 

What is the size of your market ? Is the market growing or shrinking? Ideally, you’ll want to demonstrate that your market is growing over time, and also explain how your business is positioned to take advantage of any expected changes in your industry.

Dig Deeper: Learn how to write a market analysis

Competitive analysis

Part of defining your business opportunity is determining what your competitive advantage is. To do this effectively, you need to know as much about your competitors as your target customers. 

Every business has some form of competition. If you don’t think you have competitors, then explore what alternatives there are in the market for your product or service. 

For example: In the early years of cars, their main competition was horses. For social media, the early competition was reading books, watching TV, and talking on the phone.

A good competitive analysis fully lays out the competitive landscape and then explains how your business is different. Maybe your products are better made, or cheaper, or your customer service is superior. Maybe your competitive advantage is your location – a wide variety of factors can ultimately give you an advantage.

Dig Deeper: How to write a competitive analysis for your business plan

Marketing and sales plan

The marketing and sales plan covers how you will position your product or service in the market, the marketing channels and messaging you will use, and your sales tactics. 

The best place to start with a marketing plan is with a positioning statement . 

This explains how your business fits into the overall market, and how you will explain the advantages of your product or service to customers. You’ll use the information from your competitive analysis to help you with your positioning. 

For example: You might position your company as the premium, most expensive but the highest quality option in the market. Or your positioning might focus on being locally owned and that shoppers support the local economy by buying your products.

Once you understand your positioning, you’ll bring this together with the information about your target market to create your marketing strategy . 

This is how you plan to communicate your message to potential customers. Depending on who your customers are and how they purchase products like yours, you might use many different strategies, from social media advertising to creating a podcast. Your marketing plan is all about how your customers discover who you are and why they should consider your products and services. 

While your marketing plan is about reaching your customers—your sales plan will describe the actual sales process once a customer has decided that they’re interested in what you have to offer. 

If your business requires salespeople and a long sales process, describe that in this section. If your customers can “self-serve” and just make purchases quickly on your website, describe that process. 

A good sales plan picks up where your marketing plan leaves off. The marketing plan brings customers in the door and the sales plan is how you close the deal.

Together, these specific plans paint a picture of how you will connect with your target audience, and how you will turn them into paying customers.

Dig deeper: What to include in your sales and marketing plan

Business operations

The operations section describes the necessary requirements for your business to run smoothly. It’s where you talk about how your business works and what day-to-day operations look like. 

Depending on how your business is structured, your operations plan may include elements of the business like:

• Supply chain management
• Manufacturing processes
• Equipment and technology
• Distribution

Some businesses distribute their products and reach their customers through large retailers like Amazon.com, Walmart, Target, and grocery store chains. 

These businesses should review how this part of their business works. The plan should discuss the logistics and costs of getting products onto store shelves and any potential hurdles the business may have to overcome.

If your business is much simpler than this, that’s OK. This section of your business plan can be either extremely short or more detailed, depending on the type of business you are building.

For businesses selling services, such as physical therapy or online software, you can use this section to describe the technology you’ll leverage, what goes into your service, and who you will partner with to deliver your services.

Dig Deeper: Learn how to write the operations chapter of your plan

Key milestones and metrics

Although it’s not required to complete your business plan, mapping out key business milestones and the metrics can be incredibly useful for measuring your success.

Good milestones clearly lay out the parameters of the task and set expectations for their execution. You’ll want to include:

• A description of each task
• The proposed due date
• Who is responsible for each task

If you have a budget, you can include projected costs to hit each milestone. You don’t need extensive project planning in this section—just list key milestones you want to hit and when you plan to hit them. This is your overall business roadmap. 

Possible milestones might be:

• Website launch date
• Store or office opening date
• First significant sales
• Break even date
• Business licenses and approvals

You should also discuss the key numbers you will track to determine your success. Some common metrics worth tracking include:

• Conversion rates
• Customer acquisition costs
• Profit per customer
• Repeat purchases

It’s perfectly fine to start with just a few metrics and grow the number you are tracking over time. You also may find that some metrics simply aren’t relevant to your business and can narrow down what you’re tracking.

Dig Deeper: How to use milestones in your business plan

Organization and management team

Investors don’t just look for great ideas—they want to find great teams. Use this chapter to describe your current team and who you need to hire . You should also provide a quick overview of your location and history if you’re already up and running.

Briefly highlight the relevant experiences of each key team member in the company. It’s important to make the case for why yours is the right team to turn an idea into a reality. 

Do they have the right industry experience and background? Have members of the team had entrepreneurial successes before? 

If you still need to hire key team members, that’s OK. Just note those gaps in this section.

Your company overview should also include a summary of your company’s current business structure . The most common business structures include:

• Sole proprietor
• Partnership

Be sure to provide an overview of how the business is owned as well. Does each business partner own an equal portion of the business? How is ownership divided? 

Potential lenders and investors will want to know the structure of the business before they will consider a loan or investment.

Dig Deeper: How to write about your company structure and team

Financial plan

Last, but certainly not least, is your financial plan chapter. 

Entrepreneurs often find this section the most daunting. But, business financials for most startups are less complicated than you think, and a business degree is certainly not required to build a solid financial forecast. 

A typical financial forecast in a business plan includes the following:

• Sales forecast : An estimate of the sales expected over a given period. You’ll break down your forecast into the key revenue streams that you expect to have.
• Expense budget : Your planned spending such as personnel costs , marketing expenses, and taxes.
• Profit & Loss : Brings together your sales and expenses and helps you calculate planned profits.
• Cash Flow : Shows how cash moves into and out of your business. It can predict how much cash you’ll have on hand at any given point in the future.
• Balance Sheet : A list of the assets, liabilities, and equity in your company. In short, it provides an overview of the financial health of your business. 

A strong business plan will include a description of assumptions about the future, and potential risks that could impact the financial plan. Including those will be especially important if you’re writing a business plan to pursue a loan or other investment.

Dig Deeper: How to create financial forecasts and budgets

This is the place for additional data, charts, or other information that supports your plan.

Including an appendix can significantly enhance the credibility of your plan by showing readers that you’ve thoroughly considered the details of your business idea, and are backing your ideas up with solid data.

Just remember that the information in the appendix is meant to be supplementary. Your business plan should stand on its own, even if the reader skips this section.

Dig Deeper : What to include in your business plan appendix

Optional: Business plan cover page

Adding a business plan cover page can make your plan, and by extension your business, seem more professional in the eyes of potential investors, lenders, and partners. It serves as the introduction to your document and provides necessary contact information for stakeholders to reference.

Your cover page should be simple and include:

• Company logo
• Business name
• Value proposition (optional)
• Business plan title
• Completion and/or update date
• Address and contact information
• Confidentiality statement

Just remember, the cover page is optional. If you decide to include it, keep it very simple and only spend a short amount of time putting it together.

Dig Deeper: How to create a business plan cover page

How to use AI to help write your business plan

Generative AI tools such as ChatGPT can speed up the business plan writing process and help you think through concepts like market segmentation and competition. These tools are especially useful for taking ideas that you provide and converting them into polished text for your business plan.

The best way to use AI for your business plan is to leverage it as a collaborator , not a replacement for human creative thinking and ingenuity. 

AI can come up with lots of ideas and act as a brainstorming partner. It’s up to you to filter through those ideas and figure out which ones are realistic enough to resonate with your customers. 

There are pros and cons of using AI to help with your business plan . So, spend some time understanding how it can be most helpful before just outsourcing the job to AI.

Learn more: 10 AI prompts you need to write a business plan

• Writing tips and strategies

To help streamline the business plan writing process, here are a few tips and key questions to answer to make sure you get the most out of your plan and avoid common mistakes .  

Determine why you are writing a business plan

Knowing why you are writing a business plan will determine your approach to your planning project. 

For example: If you are writing a business plan for yourself, or just to use inside your own business , you can probably skip the section about your team and organizational structure. 

If you’re raising money, you’ll want to spend more time explaining why you’re looking to raise the funds and exactly how you will use them.

Regardless of how you intend to use your business plan , think about why you are writing and what you’re trying to get out of the process before you begin.

Keep things concise

Probably the most important tip is to keep your business plan short and simple. There are no prizes for long business plans . The longer your plan is, the less likely people are to read it. 

So focus on trimming things down to the essentials your readers need to know. Skip the extended, wordy descriptions and instead focus on creating a plan that is easy to read —using bullets and short sentences whenever possible.

Have someone review your business plan

Writing a business plan in a vacuum is never a good idea. Sometimes it’s helpful to zoom out and check if your plan makes sense to someone else. You also want to make sure that it’s easy to read and understand.

Don’t wait until your plan is “done” to get a second look. Start sharing your plan early, and find out from readers what questions your plan leaves unanswered. This early review cycle will help you spot shortcomings in your plan and address them quickly, rather than finding out about them right before you present your plan to a lender or investor.

If you need a more detailed review, you may want to explore hiring a professional plan writer to thoroughly examine it.

Use a free business plan template and business plan examples to get started

Knowing what information to include in a business plan is sometimes not quite enough. If you’re struggling to get started or need additional guidance, it may be worth using a business plan template. 

There are plenty of great options available (we’ve rounded up our 8 favorites to streamline your search).

But, if you’re looking for a free downloadable business plan template , you can get one right now; download the template used by more than 1 million businesses. 

Or, if you just want to see what a completed business plan looks like, check out our library of over 550 free business plan examples . 

We even have a growing list of industry business planning guides with tips for what to focus on depending on your business type.

Common pitfalls and how to avoid them

It’s easy to make mistakes when you’re writing your business plan. Some entrepreneurs get sucked into the writing and research process, and don’t focus enough on actually getting their business started. 

Here are a few common mistakes and how to avoid them:

Not talking to your customers : This is one of the most common mistakes. It’s easy to assume that your product or service is something that people want. Before you invest too much in your business and too much in the planning process, make sure you talk to your prospective customers and have a good understanding of their needs.

• Overly optimistic sales and profit forecasts: By nature, entrepreneurs are optimistic about the future. But it’s good to temper that optimism a little when you’re planning, and make sure your forecasts are grounded in reality. 
• Spending too much time planning: Yes, planning is crucial. But you also need to get out and talk to customers, build prototypes of your product and figure out if there’s a market for your idea. Make sure to balance planning with building.
• Not revising the plan: Planning is useful, but nothing ever goes exactly as planned. As you learn more about what’s working and what’s not—revise your plan, your budgets, and your revenue forecast. Doing so will provide a more realistic picture of where your business is going, and what your financial needs will be moving forward.
• Not using the plan to manage your business: A good business plan is a management tool. Don’t just write it and put it on the shelf to collect dust – use it to track your progress and help you reach your goals.
• Presenting your business plan

The planning process forces you to think through every aspect of your business and answer questions that you may not have thought of. That’s the real benefit of writing a business plan – the knowledge you gain about your business that you may not have been able to discover otherwise.

With all of this knowledge, you’re well prepared to convert your business plan into a pitch presentation to present your ideas. 

A pitch presentation is a summary of your plan, just hitting the highlights and key points. It’s the best way to present your business plan to investors and team members.

Dig Deeper: Learn what key slides should be included in your pitch deck

Use your business plan to manage your business

One of the biggest benefits of planning is that it gives you a tool to manage your business better. With a revenue forecast, expense budget, and projected cash flow, you know your targets and where you are headed.

And yet, nothing ever goes exactly as planned – it’s the nature of business.

That’s where using your plan as a management tool comes in. The key to leveraging it for your business is to review it periodically and compare your forecasts and projections to your actual results.

Start by setting up a regular time to review the plan – a monthly review is a good starting point. During this review, answer questions like:

• Did you meet your sales goals?
• Is spending following your budget?
• Has anything gone differently than what you expected?

Now that you see whether you’re meeting your goals or are off track, you can make adjustments and set new targets. 

Maybe you’re exceeding your sales goals and should set new, more aggressive goals. In that case, maybe you should also explore more spending or hiring more employees. 

Or maybe expenses are rising faster than you projected. If that’s the case, you would need to look at where you can cut costs.

A plan, and a method for comparing your plan to your actual results , is the tool you need to steer your business toward success.

Learn More: How to run a regular plan review

Free business plan templates and examples

Kickstart your business plan writing with one of our free business plan templates or recommended tools.

Free business plan template

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How to write a business plan FAQ

What is a business plan?

A document that describes your business , the products and services you sell, and the customers that you sell to. It explains your business strategy, how you’re going to build and grow your business, what your marketing strategy is, and who your competitors are.

What are the benefits of a business plan?

A business plan helps you understand where you want to go with your business and what it will take to get there. It reduces your overall risk, helps you uncover your business’s potential, attracts investors, and identifies areas for growth.

Having a business plan ultimately makes you more confident as a business owner and more likely to succeed for a longer period of time.

What are the 7 steps of a business plan?

The seven steps to writing a business plan include:

• Write a brief executive summary
• Describe your products and services.
• Conduct market research and compile data into a cohesive market analysis.
• Describe your marketing and sales strategy.
• Outline your organizational structure and management team.
• Develop financial projections for sales, revenue, and cash flow.
• Add any additional documents to your appendix.

What are the 5 most common business plan mistakes?

There are plenty of mistakes that can be made when writing a business plan. However, these are the 5 most common that you should do your best to avoid:

• 1. Not taking the planning process seriously.
• Having unrealistic financial projections or incomplete financial information.
• Inconsistent information or simple mistakes.
• Failing to establish a sound business model.
• Not having a defined purpose for your business plan.

What questions should be answered in a business plan?

Writing a business plan is all about asking yourself questions about your business and being able to answer them through the planning process. You’ll likely be asking dozens and dozens of questions for each section of your plan.

However, these are the key questions you should ask and answer with your business plan:

• How will your business make money?
• Is there a need for your product or service?
• Who are your customers?
• How are you different from the competition?
• How will you reach your customers?
• How will you measure success?

How long should a business plan be?

The length of your business plan fully depends on what you intend to do with it. From the SBA and traditional lender point of view, a business plan needs to be whatever length necessary to fully explain your business. This means that you prove the viability of your business, show that you understand the market, and have a detailed strategy in place.

If you intend to use your business plan for internal management purposes, you don’t necessarily need a full 25-50 page business plan. Instead, you can start with a one-page plan to get all of the necessary information in place.

What are the different types of business plans?

While all business plans cover similar categories, the style and function fully depend on how you intend to use your plan. Here are a few common business plan types worth considering.

Traditional business plan: The tried-and-true traditional business plan is a formal document meant to be used when applying for funding or pitching to investors. This type of business plan follows the outline above and can be anywhere from 10-50 pages depending on the amount of detail included, the complexity of your business, and what you include in your appendix.

Business model canvas: The business model canvas is a one-page template designed to demystify the business planning process. It removes the need for a traditional, copy-heavy business plan, in favor of a single-page outline that can help you and outside parties better explore your business idea.

One-page business plan: This format is a simplified version of the traditional plan that focuses on the core aspects of your business. You’ll typically stick with bullet points and single sentences. It’s most useful for those exploring ideas, needing to validate their business model, or who need an internal plan to help them run and manage their business.

Lean Plan: The Lean Plan is less of a specific document type and more of a methodology. It takes the simplicity and styling of the one-page business plan and turns it into a process for you to continuously plan, test, review, refine, and take action based on performance. It’s faster, keeps your plan concise, and ensures that your plan is always up-to-date.

What’s the difference between a business plan and a strategic plan?

A business plan covers the “who” and “what” of your business. It explains what your business is doing right now and how it functions. The strategic plan explores long-term goals and explains “how” the business will get there. It encourages you to look more intently toward the future and how you will achieve your vision.

However, when approached correctly, your business plan can actually function as a strategic plan as well. If kept lean, you can define your business, outline strategic steps, and track ongoing operations all with a single plan.

Noah is the COO at Palo Alto Software, makers of the online business plan app LivePlan. He started his career at Yahoo! and then helped start the user review site Epinions.com. From there he started a software distribution business in the UK before coming to Palo Alto Software to run the marketing and product teams.

Table of Contents

• Use AI to help write your plan
• Common planning mistakes
• Manage with your business plan
• Templates and examples

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Resource Planning

This guide to resource plans is brought to you by projectmanager, the project management software trusted by 35,000+ users. build a resource plan in minutes.

What Is Resource Planning?

Resource plan key terms, stages of a resource plan, what is resource management software, desktop vs. online resource management software, benefits of online resource management software, must-have features of resource management software.

• Execute a Resource Plan in ProjectManager
• Creating a Resource Management Plan

Resource Management Best Practices

Resource planning organizes, identifies and lists the resources required to complete a project successfully. Resources are assets that are required to execute a project; a resource is a broad category and includes equipment, tools, supplies, materials, time and people.

A proper resource plan will map out the exact quantities of the necessary storable resources (such as cash) and non-storable resources (like machinery or labor). Considerations made during resource planning factor greatly into the scheduling and budgeting of projects.

Related: 25 Free Project Management Templates for Excel

Because it’s so important to align your resources with your budget and your project schedule, it’s best to use a project planning software to get everything organized in one tool. ProjectManager makes it easy to manage resources, budgets and project schedules in one online platform.

What Are The Components of a Resource Plan?

A resource plan aims to use resources in the most efficient manner possible, thus contributing to the overall productivity of the project. This is furthered by properly allocating your project team where their skill set will take the project the farthest. The best bet is to have a constant flow of resources and make sure you’re using them wisely and productively.

When resource planning, you should ask yourself the following questions about the most key components:

• What are the roles of the project team?
• What are the procurement needs of the project?
• What types of contracts are required?
• Are there any pre-qualification methods needed?
• What criteria will be used to select contractors or vendors?
• How much of the budget is allocated to resources?
• How will performance be measured in the project?
• What policies and procedures will be used?

To better understand how to manage your resources in projects, we should first break down different key terms that are often associated with resource management .

Remember, resources are more than just your team—they’re also your equipment, assets and office space. They’re everything, in fact, that has a cost required to complete the project.

• Resource Plan: A detailed list of resources and the ways you will manage them throughout the project. The more detailed, the better.
• Resources Breakdown Structure (RBS): A resources breakdown structure creates hierarchies of resources, according to the hiring organization (like a reporting structure or team hierarchy) or by geography (such as all the teams or equipment required in Asia or Africa). Include all resources on which the project funds will be spent, but it’s up to you to define which type of hierarchies are relevant to your project. Its execution is similar to a WBS.
• Responsibility Assignment Matrix: A responsibility assignment matrix defines resources according to various levels of responsibility for completing project tasks or for the overall project. Clarify the roles and responsibilities of the entire project.
• Resource Overallocation: Overallocation simply means when a person is given too much work, which can impact the budget and even derail a project. It’s crucial that resources are balanced, so you’re going to need a way to stay on top of your team’s workload throughout the life cycle of the project.
• Resources Histogram: This provides a visual of the resources for anyone in the project who needs to stay in the loop. It’s a quick and easy way to view the allocation of your resources and note whether any are over- or under-allocated.
• Resource Dependency: This refers to a theory that an organization should guard against having all their eggs in one team basket. That is, over-reliance on one team to accomplish core work (especially if it’s an external team) can lead to workload blocks and resource shortages.
• Resource Leveling: Leveling resources is a juggling act, whereby you manage resource availability across a project or across multiple projects. It can be accomplished by extending the duration you had planned for certain tasks to be accomplished by adjusting the start and end dates, depending on whether you have the resources to complete them now or not.

Related: Free Resource Plan Template

There are four main stages to resource planning one should follow to ensure your bottom line stays firm and you are able to get the available resources when you need them. This is also called the resource management life cycle .

Before the project starts, begin to figure out the resources you’ll need to execute it. This includes the budget for those resources to make sure your project is profitable, and getting sign off from stakeholders. To start this process, the project resource requirements must first be decided upon. Then, you can think of filling the types and amount of roles that will be required.

1. Ascertain Resources

After you’ve evaluated the situation and determined what the objectives of the project are, you have to select the right strategy and estimate the resources that you’ll need to reach that goal. Resource forecasting must be thought through as efficiently and cost-effectively as possible. These resources include labor, materials, equipment, facilities and others, such as admin, subcontractors, etc.

2. Procure Resources

You need to start to assemble your team according to the skills and experience the project requires. Equipment must be sourced, and contractors secured. Some of the aspects of this stage of resource planning include developing team roles, procurement needs, contracts, budgets, measurements to judge performance and any policies and resource optimization procedures.

3. Manage Resources

At this point, you need to define the roles and responsibilities of your team, who is doing what. Subcontractors’ roles also need to be defined. If you’re using tools and equipment that is being rented for the project, then you must make sure they’re returned in a condition that meets the requirements of the contract. Any facilities must be maintained, too.

There will be issues, of course, and when they occur you have to identify, define, investigate and analyze, solve and then review.

4. Control Resources

Somewhat different from managing resources is controlling your resources, which means monitoring the resources during execution to make sure they’re delivering the results that are expected of them. What this boils down to is something called the resource utilization rate, which measures how efficiently you use the resources.

If the utilization rate is too low, action must be taken, such as a cost-benefit analysis . You should always be evaluating outcomes to make sure you stay on track.

Resource management software is a tool that assists in the planning and scheduling of projects. It’s used to manage your team, tools, equipment, materials and so forth—all of which are crucial to your success.

Your resources all have costs associated with them, and are often used for a limited period. These expenses and timeframes must be managed to align with the schedule. Resource management software lets you plan with these resources in mind, then allows you to allocate them and track who’s working on what and when.

A resource management tool will help you track costs and time related to your resources in order to make sure you use them as planned and are sticking to the project budget. Microsoft Project is one of the most commonly used project management software, but it has major drawbacks that make ProjectManager better for resource management.

Desktop and online resource management software share many features. This can make it difficult to choose which is the right solution for your project. They both allow managers a high-level view of the project resources. This makes it easier to quickly view the resources needed and provide just the right amount.

You can also generate reports with both a desktop and online application. For example, project status reports are critical to make sure you’re not overspending. They’re also a communication vehicle to present to project stakeholders and keep them updated on progress.

Pros of Desktop Resource Management Software

There are big differences between the two, however, and if you’re looking for security and speed, the desktop model might be best. Desktop applications can be more secure if they don’t require an internet connection. Of course, neither desktop or online software are guaranteed to offer impenetrable security, but the desktop probably does have an edge there.

Speed is also a factor. Desktops are not at the mercy of the strength of your online connection. Of course, if your internet connection is severed, then your online tool will not function at all.

Pros of Online Resource Management Software

While desktop software might have advantages in security and speed, those gaps are rapidly closing. Advancements in two-factor authentication and Single Sign On can provide an incredibly secure experience.

Online has other advantages that desktops can never achieve. The major difference is that an online resource management tool is going to have real-time data, which is crucial when managing resources to keep the project running smoothly.

Real-time data means better decision making, but it also creates a platform on which your team can collaborate. This leads to greater productivity, meaning your resources will go further. Having features that connect teams to work through their tasks together helps with efficiency and building better teams.

Finally, an online resource management software can be accessed anywhere and at any time, if there’s online connectivity. That means teams that are distributed across the globe have access to the tool and can even work together. It also means that all your project documentation is centrally located and also available when and where you need it.

Managing resources requires real-time data to keep track of your costs and the time spent in order to maintain your budget and stay on schedule.

Online resource management software gives relevant and timely information because you don’t have the luxury of waiting when the success of your project hangs in the balance. But that’s not all you get, the following are more advantages related to using an online resource management tool:

• Track resource costs
• View availability of team
• Balance team’s workload
• Integrate resources into project plan
• Automatic calculation of actual vs. planned costs
• Keep updated on team’s hours with automatic timesheets

There are lots of resource management software options on the market. To choose the one that is best for your project, make sure it has these features:

Assign Teams & Track Resources

When building your project plan, schedules must include team assignments and the related resources they’ll need to execute their tasks. Interactive Gantt charts do all this online, giving you a tool to assign and track project resources that stay on budget and deliver on time.

Track Your Team’s Work

Timesheets have become more than a tool for payroll. Resource management tools can have timesheets that automatically reflect your team’s status updates. This not only streamlines the process, but gives managers an invaluable view into their team’s progress.

Know Who’s Working on What

To keep teams working productively, you need to know how many tasks they’ve been assigned. Having a view into their workload can help you re-allocate as needed to make sure they’re not overburdened. Balancing workload also makes sure your resources are being used efficiently.

Keep Updated With Live Information

An online resource management tool collects live data to help managers make better decisions. But you also need a system in place to keep managers and their teams aware of any updates. A tool that triggers email alerts is a must, one that has in-app notifications is essential.

Get Easy, Flexible & Detailed Data

Reporting features collect data on the progress and performance of your project and give you insights into how to best manage your resources. Having a report that can be easily shared with stakeholders and filtered to focus in on specifics is ideal.

See Resources Across Many Projects

Managers are often responsible for more than one project, such as a program or portfolio, and want a tool that can assign, track and report on all their projects. This allows you to find synergy between projects and have them all work together for greater efficiency.

How to Execute a Resource Plan in ProjectManager

Resource management software assists project managers with planning and scheduling their project resources. It’s usually included as part of a suite of project management features that are designed to manage every aspect of your project.

ProjectManager is an award-winning software that’s designed to identify, organize and monitor your resources with robust online Gantt charts, real-time dashboards and one-click reporting that let you stay on top of everything. Here’s how it works:

1. List All Your Tasks

Gathering all the necessary tasks and determining the level of effort for a project is the first step needed to define your resources. You need to know what you’re doing before you can determine what you’ll need to do it!

Collect all your tasks on the task list view or Gantt chart view in our software. Add estimated start and end dates to populate the project timeline on the right side of the Gantt chart.

2. Add Your Resources to the Tool

Resources are your teams and the things they’ll need to execute their tasks. All of those resources must input into the software in order to manage and track their progress .

Onboard your team by inviting them to the project with the global add button in the top right corner. They will receive an email with a link. Once they follow that, they’re in and ready to start tracking their work.

3. Define Resource Costs

Calculating the cost of your resources is how you manage your budget. Keeping track of those costs is how you maintain your budget.

Add the labor rate for your resources, and set the cost by hours assigned. Our software automatically does the cost calculations for you as your team logs their hours and progresses through their tasks.

4. Schedule Resources on the Gantt

Resources (that aren’t people) need to be attached to tasks and added to your schedule to keep track of their costs throughout their life cycle in the project.

With ProjectManager’s Gantt chart you can create a resource calendar . Add your nonhuman resources the same way you onboarded your team. You can set their costs, then track them later in the project to keep on budget.

5. Track Time

Monitoring the hours logged by your resources is how you make sure they’re adhering to the project plan, schedule and budget.

Use timesheets to track the hours your team logs as they work. Their time updates are automatically reflected throughout the software.

6. Balance Resources

Once the project is executed, it’s crucial to keep your resources matched with your production capacity , making sure you have just what you need, when you need it.

Keep your resources level by checking the workload page. Here, you’ll see a color-coded chart that shows if team members have too many or too few tasks. You can then reallocate their tasks from this page.

7. Report to Stakeholders

Stakeholders are the people who are invested in the project. They will want to stay up-to-date on progress and performance.

Generate reports on workload with a single click. Filter to show the data you want, then easily print or save as a PDF to share with your stakeholders.

Ready to start managing your projects, tasks and resources in one tool? Take a free trial of ProjectManager.

Creating a Resource Management Plan: An In-Depth Look

So, those are the basic terms and processes. But how can you use them to create a process, schedule your resources throughout the project cycle , and monitor those resources within the boundaries of your budget, without overburdening them and risking team burnout? Lucky for you, we’ve covered the basics of resource planning before, and it can be distilled into a super basic three-step process.

First, note all your resources, including people, equipment and materials. Next, figure out how many of those resources are needed to get the project done. Finally, make a schedule for the resources. Drilling down, however, it’s important to make sure you have all the components of a good resource plan. It should include the following.

• All the Resources Necessary to Complete the Project: That’s everything from people to machines and even any office space you’ll need. Spend a good amount of time with this list, the more complete it is, the more accurate your schedule will be.
• Timeframes For the Planned Effort of Each Resource: By noting the duration of time needed for each resource, you have a clearer picture of how it will fit into your overall schedule.
• The Number of Each Resource You’ll Need Per Day/Week/Month: Again, you want to break your resource needs out on a daily, weekly and monthly rotation to better grasp what you’ll need and when.You can use a resource histogram to help you with this process.
• Quantity of Resource Hours Required Per Day/Week/Month: You’ve figured out what you need, but how many hours for each of those resources are you going to allocate over time?
• Assumptions and Constraints: An assumption is what you think might be true, while the constraints are the schedule, cost and scope of your project. So, you want to know what they are and how they’ll potentially impact your plan.
• Resource Constraints: In addition to the traditional project management constraints that affect how you manage resources, there are specific resource constraints that you’ll need to be aware of.

Think strategically. Are you assuming a team will be available in three months? Do you know for a fact they won’t get assigned by another group leader for a separate project? Have you taken into account holidays and scheduling shifts?

Identifying all your assumptions is a critical component of planning your resources wisely.

That’s the makings of a solid resource management plan. Now you need to know how to actively manage your resources as your project progresses.

You can do this when you have visibility into resource availability and workload. Because work shifts from person to person, as people collaborate back and forth, work can easily end up on the shoulders of only a few key team members. This can mean others are sitting idle waiting for them to reply or toss the work back. You need to be able to monitor those workflow trends and be able to quickly reallocate idle resources.

So how do you do this? There are four ways you can keep on top of the resources workload.

1. Manage Work Schedule Calendars Actively

You need to be able to track the hourly and daily availability of individual resources, as well as track their planned holidays and vacations. Be sure to take into account global or regional time differences, as well as different global holidays that might differ from your home office holiday calendar.

2. Monitor Progress on Gantt and Dashboard

You can also consult the planned versus actual progress of your overall project to get a head’s up if there’s a problem with resources. A Gantt progress bar should tell you how much progress is being made on a specific task according to the planned effort. You should also be able to see whether progress is made on individual tasks with shading on the larger task bars.

You should also be able to get a view of the whole project’s progress both by looking at a rolled-up view of the Gantt tasks or on a dashboard report. If you’re falling behind, usually moving around resources is a way to get back on track.

3. Review Workload Allocation

The team’s workload is another metric you’re going to need to keep close. If all the work is being laid on the shoulders of only a few team members, while the others are idle, then you’re going to need to reallocate your resources.

Another way of looking at this is leveling your resources by ensuring that they are equally distributed across your team. Checking on workload is a daily part of keeping your resources well-allocated.

4. Get Resource Reports to Monitor Productivity

When you’re watching your resources in real-time, and the project’s success is on the line, then you’re going to need to make decisions swiftly. Use the reporting feature of your project management tool to produce reports on resource allocation, as well as task progress by an individual. It’s important to monitor resources regularly with deep dives into data to measure productivity KPIs like output and actual effort.

Remember, resource management is heavily linked to your scheduling and management of your project management schedule . These are different but complementary disciplines, and the more holistically you approach managing your resources, the more you’ll be able to act in a timely manner to keep your project moving towards success, on time and within budget.

Therefore, you want to have the right resource management tools to keep you informed of your resources while the project is in progress, whether that’s collecting data in an Excel spreadsheet or a more robust online PM tool. Using an online Gantt chart gives you a visual view of the project’s tasks, their durations, and whatever dependencies are linking one task to another, so you’re able to note bottlenecks and easily reallocated resources to get the project back on track. Try ProjectManager today to take advantage of the best resource management tools on the market.

Start My Free Trial

Resource Plan Resources

• Resource Management Software
• Best Resource Management Software Rankings
• Scheduling Software
• Gantt Chart Software
• Timesheet Software
• Resource Plan Template
• Gantt Chart Template
• Capacity Planning Template
• Project Management Dashboard Template
• Project Budget Template
• Timesheet/Time Tracking Template
• How to Make a Resource Breakdown Structure (RBS)
• 12 Resource Allocation Tips for Managers
• How to Calculate Resource Utilization for a Project
• What Is Resource Loading and Why Does It Matter in Project Management?
• 5 Tips for Better Resource Scheduling
• Resource Leveling 101: Master this PM Technique
• Organizational Resources Basics: Managing Company Resources
• Resource Smoothing Steps, Templates and Tools

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What Is a Business Plan?

Understanding business plans, how to write a business plan, common elements of a business plan, how often should a business plan be updated, the bottom line, business plan: what it is, what's included, and how to write one.

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and behavioral finance. Adam received his master's in economics from The New School for Social Research and his Ph.D. from the University of Wisconsin-Madison in sociology. He is a CFA charterholder as well as holding FINRA Series 7, 55 & 63 licenses. He currently researches and teaches economic sociology and the social studies of finance at the Hebrew University in Jerusalem.

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• Starting a Small Business: Your Complete How-to Guide
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A business plan is a document that details a company's goals and how it intends to achieve them. Business plans can be of benefit to both startups and well-established companies. For startups, a business plan can be essential for winning over potential lenders and investors. Established businesses can find one useful for staying on track and not losing sight of their goals. This article explains what an effective business plan needs to include and how to write one.

Key Takeaways

• A business plan is a document describing a company's business activities and how it plans to achieve its goals.
• Startup companies use business plans to get off the ground and attract outside investors.
• For established companies, a business plan can help keep the executive team focused on and working toward the company's short- and long-term objectives.
• There is no single format that a business plan must follow, but there are certain key elements that most companies will want to include.

Investopedia / Ryan Oakley

Any new business should have a business plan in place prior to beginning operations. In fact, banks and venture capital firms often want to see a business plan before they'll consider making a loan or providing capital to new businesses.

Even if a business isn't looking to raise additional money, a business plan can help it focus on its goals. A 2017 Harvard Business Review article reported that, "Entrepreneurs who write formal plans are 16% more likely to achieve viability than the otherwise identical nonplanning entrepreneurs."

Ideally, a business plan should be reviewed and updated periodically to reflect any goals that have been achieved or that may have changed. An established business that has decided to move in a new direction might create an entirely new business plan for itself.

There are numerous benefits to creating (and sticking to) a well-conceived business plan. These include being able to think through ideas before investing too much money in them and highlighting any potential obstacles to success. A company might also share its business plan with trusted outsiders to get their objective feedback. In addition, a business plan can help keep a company's executive team on the same page about strategic action items and priorities.

Business plans, even among competitors in the same industry, are rarely identical. However, they often have some of the same basic elements, as we describe below.

While it's a good idea to provide as much detail as necessary, it's also important that a business plan be concise enough to hold a reader's attention to the end.

While there are any number of templates that you can use to write a business plan, it's best to try to avoid producing a generic-looking one. Let your plan reflect the unique personality of your business.

Many business plans use some combination of the sections below, with varying levels of detail, depending on the company.

The length of a business plan can vary greatly from business to business. Regardless, it's best to fit the basic information into a 15- to 25-page document. Other crucial elements that take up a lot of space—such as applications for patents—can be referenced in the main document and attached as appendices.

These are some of the most common elements in many business plans:

• Executive summary: This section introduces the company and includes its mission statement along with relevant information about the company's leadership, employees, operations, and locations.
• Products and services: Here, the company should describe the products and services it offers or plans to introduce. That might include details on pricing, product lifespan, and unique benefits to the consumer. Other factors that could go into this section include production and manufacturing processes, any relevant patents the company may have, as well as proprietary technology . Information about research and development (R&D) can also be included here.
• Market analysis: A company needs to have a good handle on the current state of its industry and the existing competition. This section should explain where the company fits in, what types of customers it plans to target, and how easy or difficult it may be to take market share from incumbents.
• Marketing strategy: This section can describe how the company plans to attract and keep customers, including any anticipated advertising and marketing campaigns. It should also describe the distribution channel or channels it will use to get its products or services to consumers.
• Financial plans and projections: Established businesses can include financial statements, balance sheets, and other relevant financial information. New businesses can provide financial targets and estimates for the first few years. Your plan might also include any funding requests you're making.

The best business plans aren't generic ones created from easily accessed templates. A company should aim to entice readers with a plan that demonstrates its uniqueness and potential for success.

2 Types of Business Plans

Business plans can take many forms, but they are sometimes divided into two basic categories: traditional and lean startup. According to the U.S. Small Business Administration (SBA) , the traditional business plan is the more common of the two.

• Traditional business plans : These plans tend to be much longer than lean startup plans and contain considerably more detail. As a result they require more work on the part of the business, but they can also be more persuasive (and reassuring) to potential investors.
• Lean startup business plans : These use an abbreviated structure that highlights key elements. These business plans are short—as short as one page—and provide only the most basic detail. If a company wants to use this kind of plan, it should be prepared to provide more detail if an investor or a lender requests it.

Why Do Business Plans Fail?

A business plan is not a surefire recipe for success. The plan may have been unrealistic in its assumptions and projections to begin with. Markets and the overall economy might change in ways that couldn't have been foreseen. A competitor might introduce a revolutionary new product or service. All of this calls for building some flexibility into your plan, so you can pivot to a new course if needed.

How frequently a business plan needs to be revised will depend on the nature of the business. A well-established business might want to review its plan once a year and make changes if necessary. A new or fast-growing business in a fiercely competitive market might want to revise it more often, such as quarterly.

What Does a Lean Startup Business Plan Include?

The lean startup business plan is an option when a company prefers to give a quick explanation of its business. For example, a brand-new company may feel that it doesn't have a lot of information to provide yet.

Sections can include: a value proposition ; the company's major activities and advantages; resources such as staff, intellectual property, and capital; a list of partnerships; customer segments; and revenue sources.

A business plan can be useful to companies of all kinds. But as a company grows and the world around it changes, so too should its business plan. So don't think of your business plan as carved in granite but as a living document designed to evolve with your business.

Harvard Business Review. " Research: Writing a Business Plan Makes Your Startup More Likely to Succeed ."

U.S. Small Business Administration. " Write Your Business Plan ."

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How To Create A Resource Plan In 7 Steps

As an agency project manager, you’ve probably experienced the agony of a project going over budget or missing deadlines because of poor project resource planning.

But let’s face it—creating a resource management plan while balancing a project’s requirements, budget, and schedule can be a real pain. Even the thought of identifying all the required resources, assigning them, and creating a detailed schedule is enough to give you a headache.

It doesn’t have to be this way.

This article will show you how to create a resource plan that addresses these pain points and sets your project team up for success. You’ll learn about the steps involved, the tools needed, and the best practices to document a resource management plan.

Ready to get started?

Let’s start by understanding what a resource plan is.

What is a resource plan?

A resource plan is a document that outlines the resources (people, tools, and materials) needed to complete a project. For an agency project, this document focuses primarily on human resources and their capacity, availability, and workload.

This plan helps a project manager manage resources and adjust the schedule.

Project managers create it in the early planning stages of project management. It’s a deliverable of an effective resource planning process.

Elements of a project resource plan

A comprehensive resource plan includes:

• Resource requirements: A list of all the resources needed to complete the project, including their number, roles, and responsibilities
• Project schedule: A detailed schedule including task start and end dates as well as critical milestones
• Resource gaps and risks: An analysis of the resource needs that cannot be met internally and a plan to deal with resource risks
• Resource management: A plan about how to monitor resource utilization and workload
• Monitoring and control plan: A plan to share resource planning and management updates with stakeholders, team members, and management.

How to create a resource plan?

Project managers plan resource management during the project’s planning phase. This upfront project management work ensures that you have the right resources available at the right time in your project.

Let’s look at the steps involved in creating one.

Grab a copy of our free project resource plan template to follow along.

#1. Document project scope

The first step in project management is to define the project’s scope.

The scope document not only helps you plan a project’s schedule, but it’s also critical for understanding the resource requirements of a project.

You don’t need to redo the entire scope document. However, it helps to include the following:

• Key project deliverables
• Major activities needed to deliver them
• And things that are out of scope

Creating a Work Breakdown Structure (WBS) based on project requirements helps you identify the deliverables and tasks.

Include a brief project scope outlining the deliverables and activities needed to complete the project.

#2. Identify resource requirements

At this stage, you know the activities needed to deliver a project. Next, you can quickly identify the resources required to complete each activity.

For example, here’s how you can document the resource requirements for a content marketing project.

For every resource type, note down the following:

• Responsibilities (you’ll need these later to identify resource gaps)
• And the number of resources required

#3. Include the project timeline

At the end of step #2, you’ve identified the “who,” i.e., the project resources.

Next, you need the “when.”

You only need some of the resources at all times in your project’s lifecycle. It makes sense to allocate and release a valuable resource as required so they can work on multiple projects.

That’s where a project timeline helps.

At this stage, the timeline represents the baseline schedule of the project’s activities. This could change resource assignments depending on resource availability.

Toggl Plan’s drag-and-drop Project timelines make it easy to create project schedules and adjust them just as quickly when things change.

Include a link to your project timeline in this section.

#4. Allocate resources to project tasks

Resource allocation is the process of assigning and managing the available resources.

It is an essential step of the resource management process as it helps balance a project’s resource needs with an organization’s total resource capacity.

Managers need to compete for resources when an agency works on multiple projects. As a result, a manager often needs to work with other project managers to book resources for a project.

Toggl Plan’s Team timelines make it easy to see your entire team’s schedule. See who’s on vacation and who’s busy with other projects in one place. Thus making it simple to schedule resources based on their availability and capacity.

Once you’re happy with the allocation plan, add the project resource schedule to the plan document. This involves adding the name of the person, their role, allocation start and end dates, and their estimated workload in hours.

Once you’ve allocated resources, you may find some project activities without any assignees. These are called resource gaps.

You may find other project activities without room to add a buffer resulting in the risk of a project lag. This risk can occur within a project or across projects in your agency.

Once you’ve identified the gaps and risks, include them in the plan.

#5. Make a risk management plan

Agency project managers mostly need to manage human resources. As a result, the project resource planning process is full of uncertainties. All an agency manager can do is prepare for roadblocks to complete projects on time and within budget.

You’ve already identified the resource gaps and risks in the last step.

Next, make a plan to manage these risks.

Here are some common project resource risks and their solutions:

The solutions you choose depend on the client and other project priorities.

Once you’ve identified the potential solutions, include them in your plan.

#6. Monitor and control project resources

There’s one final step before you can send the plan for approval.

You need a plan for when and how you’ll track resource availability and utilization.

A regular review meeting schedule helps you:

• Stay on top of your project’s resource requirements.
• Revisit specific resource assignment decisions.
• Manage resource risks better.

Include the resource review meeting date, topic, and attendee information in the resource management plan.

Tracking utilization

Utilization indicates how effectively resources are utilized in a project compared to their estimated allocation. It clearly shows you if your project is suffering from under or over-utilization of resources.

Allocation can be estimated from previous successful lookalike projects. Using a time-tracking tool to track time is the best way to measure your project team’s utilization accurately.

You can also use a simple spreadsheet or use Toggl Track’s reports to track your team utilization rate.

#7. Get the plan approved

You are now all set to send the plan for approval.

You must get the plan approved by all the stakeholders involved in the project. This way, they understand the plan and risks in managing resources.

Critical stakeholders in an agency project include:

• Client (or the project owner)
• Account manager
• People ops team (if you plan to hire additional resources or train existing resources)
• Finance/budget team

In large agencies, these are separate teams. On the other hand, in small agencies, the agency owner is often the only one you’ll need approval from.

Do you really need a documented plan?

Some of the steps outlined above seem apparent. In fact, so evident that agencies rarely make resource plans—less than 40% of project teams invest in resource planning and management ( Wellingtone , 2021).

Is it worth then investing in planning your project’s resources?

Absolutely. Here’s why:

• Reduce project failure rate : According to the same Wellingtone report, poor resource planning is the third-most common cause of project failure.
• Better manage resource constraints: With a clear picture of resource availability and allocation, you can make better decisions to utilize resources efficiently.
• Effective project portfolio management : Juggling multiple client projects is never easy. A documented plan gives you a clear picture of who’s doing what and when. Thus ensuring that all projects get a fair shot at available resources.
• Clear project communication: A documented plan means all stakeholders (including clients) know the resource needs, risks, review schedule, and mitigation plans.
• Resource commitments: Getting signed approvals to ensure everyone has budgeted for the resource requirements—including other PMs, HR, and finance teams.

Tools for effective resource planning

Creating and documenting a plan to manage resources may feel daunting. However, templates and resource management software make it easy.

Free resource planning templates

Make a copy of this free Google Docs (or MS Word) template to document your resource plan.

Also, grab our free resource planning and management templates (Google sheets and Excel versions)

Resource planning software

The free templates can help you get started quickly. But if you’re serious about resource management, it pays to invest in resource management tools.

Read our detailed comparison of the top resource planning tools . Or check out our top picks below.

Create an effective resource management plan with Toggl Plan

For agency projects, you need a simple tool to plan your projects and resources.

Project managers are hands-on and often have little time to learn and tinker with a complex project management tool.

That’s where Toggl Plan can help. It’s a simple, visual, drag-and-drop project planning tool.

Its colorful timelines make it easy to see who’s doing what and when. As a result, you can quickly make and adjust project and resource plans.

The time-off planning feature is handy for staying on top of your team’s vacation plans and avoiding scheduling conflicts with off time and other projects.

It also has a two-way integration with Toggl Track, a time-tracking tool. Using both tools, you and your team can stay on top of your team’s allocation, utilization, and workload.

Start your free Toggl Plan trial now .

Jitesh is an SEO and content specialist. He manages content projects at Toggl and loves sharing actionable tips to deliver projects profitably.

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Resource Management Plan: Guide to Best Practices

Lucija Bakić

March 27, 2024

Creating a resource management plan can take your agency’s efficiency to the next level.

However, managing your resources can be complex if you don’t know where to start. Resource managers must identify availability, spot potential resource gaps, correctly forecast demand, and balance resources accordingly. Now picture doing this across multiple projects. In this article, we’ll explain this process with a step-by-step guide and top tips and tricks for effective resource planning .

What Is a Resource Management Plan?

The resource management plan can be described as a comprehensive document that contains information on your employees, their schedules, and project timelines. It also usually provides project financial information, such as your budget status and profitability.

Get complete visibility with Productive’s resource plan

Project management for agency workflows can be challenging, as it involves collaboration between cross-functional teams and balancing capabilities with client needs and requirements. In fact, according to research by PMI, 37% of strategic initiatives fail because of a lack of clearly defined processes to manage progress. The ultimate purpose of the resource management plan is to provide you with this crucial oversight, so you can ensure timely adjustments and reallocation if necessary.

Critical Aspects of Resource Management Planning

What should your resource plan tell you about your project and agency resources?

• Your crucial employee information, such as working hours, cost rates, and holidays.
• The timeline of your projects and which teams and employees are assigned to them.
• The amount of time you’ve already scheduled vs the remaining hours for allocation.
• Key employee metrics, such as their billable utilization rate , to help balance workloads.
• Information on budgeting and forecasting in project management , including your budget burn, profitability, and revenue.

Benefits of Resource Management Plans for Project Management

In the 2023 Agency Insights Report by Vendasta Agency, agency professionals named the following as their top pain points:

• Maintaining project profitability and margins
• Managing team workload and ensuring proper utilization of resources
• Balancing multiple projects and deadlines
• Dealing with project scope creep and change requests

An effective resource management plan can help address all of the above and more, such as:

Handling Project Risk

Effective resource management improves an agency’s ability to identify and mitigate risks. By ensuring optimal resource allocation and creating contingencies, companies can avoid project delays, cost overruns, and overutilizing staff, leading to more predictable and successful project outcomes.

Reliable Needs Forecasting

Reliable needs forecasting enables agencies to anticipate resource requirements accurately and prevent resource shortages before they happen. As a proactive approach, it guarantees that projects are adequately staffed and allows for better strategic human resource planning and enhanced budget control.

Get full control over your budgets with Productive’s powerful reporting

Balanced Employee Workloads

Balancing employee workloads through effective resource management prevents burnout and underutilization. By evenly distributing responsibilities, employees experience less stress, one of the leading causes of voluntary turnover. This approach to allocation can also increase engagement and productivity, as team members feel adequately challenged and utilized.

Creating Your Resource Management Plan

The specific process of putting together a resource allocation template can differ significantly depending on what type of software you’re using. Research by The Wow Company states that agencies that use spreadsheets to manage projects have an average rate of 66% utilization for non-director roles. When switching to software, the utilization rate increases by almost 10%.

Visualize and forecast utilization across various metrics with Productive

How does your resource planning benefit from switching from spreadsheet to software?

• Lowering the margin for error : Spreadsheets are prone to errors, and this is especially true for dynamic processes such as resource management.
• Freeing up time for crucial tasks : Not only are your plans more reliable with software, but automating processes helps employees focus on strategic tasks, which can help deliver projects more successfully.
• Providing a higher level of visibility: Another great part of comprehensive resource management solutions is that they contain all your key information in one place. This simplifies progress monitoring and supports communication.

In the next section, we’ll give you a step-by-step guide for effective management plans with Productive , the all-in-one tool for agency management.

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How to Create a Plan? Resource Management Plan Example

Creating a project management plan is similar to the overarching resource management planning process. It includes having a clear picture of your current resources or the resource identification process. For agencies, these are human resources (check out our strategies on human resource planning ) and financial resources. For human resources , you want to know who will be working on the project and for how many hours. For financial resources , you’ll need to define what the project needs to look like to be a success not only for the client but also for your agency. In short, you’ll need to align your agency’s goals with the project goals.

We ended up terminating contracts with two of our oldest clients after only a few months of using Productive . We thought that we were at least at zero with them, or that we had some small earnings, but it turned out that we were losing money because the money they paid us did not cover salaries, fixed overhead per hour, and variable overhead per hour.

Ilija Brajković, CEO at Kontra Agency

Then, you’ll need to be able to visualize and organize these various types of resources, manage potential disruptions, and track performance.

1. Visualizing Resources and Their Availability

Productive simplifies the creation of bookings by helping you access key employee data in one place. This includes information on who your employees are, their availability, and their cost rates. When creating a resource booking, you’ll be able to review this information, including the overall amount of hours already scheduled across the services you’re providing (such as design, development, or marketing).

Access crucial data for effective resourcing in one place

Time off management is a key part of availability — your employees can request leave on the platform and have it appear in the resource plan when approved. Additionally, a project manager can input it directly as a booking. Specific time off categories can be added to the platform and allocated to individuals.

Eliminate the need for multiple tools with Productive’s time off management

Another great feature for easier visualizations are heatmaps or capacity indicators . These are color-coded representations of resource availability, which helps balance your employee workloads.

2. Handling Project Disruptions

Project disruptions can be internal or external. It can include everything from an employee going on sudden sick leave, or clients requesting additions to the project scope. Handling both of these types of situations and more is a critical step in resource management for client projects. How can you support your monitoring and adjustment mechanisms? Investing in a resource management tool can be an answer in of itself. For example, when reallocating employees or shifting deadlines, instead of manually moving all task dependencies, your tool can do this for you automatically. As an example, Productive also lets you edit multiple bookings at the same time, or set repeated bookings for project team members with consistent schedules. Another key factor in controlling risk is having effective communication. The benefits of using a single platform for your resourcing is that all of your key data is easily accessible.

This is a person, this is how much that person makes, this is our overhead, this is how much we’re charging our client. The tool gives us full transparency , across the board. From our standpoint, Productive erases the seed of doubt.

Michelle Pittell, Co-President at Brand Labs

With the new Permission Builder feature by Productive, you can control who can see and do what on the platform. This helps you promote transparency while still safeguarding sensitive information.

3. Tracking Key Capacity Metrics

Another essential part of managing resource planning challenges is being able to view the impact certain changes have on your key capacity metrics . According to research by SoDa & Productive:

More than half of agencies don’t have integrated platforms that enable any kind of real-time or detailed analysis of business health. Very few leverage metrics that can provide a more granular, forward-looking view of performance.

Source: 2022 Global Agency Landscape Report With Productive, you can schedule resources and then check the impact this has on your:

• Budget burn
• Profit margins

When you reallocate your employees, add or remove bookings, this is automatically reflected in your data. This can help you monitor your project performance more closely and make more informed decisions on the changes you can make while still keeping your project profitable.

Real-time data ensures that you’re making the right decisions for your agency

Another essential metric tracked by Productive is your agency’s utilization rate, or the ratio of billable hours worked vs. available working hours. You can use this data to determine the efficiency of various departments or employees and pinpoint potential problems. Additionally, you can forecast utilization to guide strategic decisions, such as hiring or reskilling. To learn more about these types of software capabilities, you can check out some top examples of enterprise resource planning (ERP) systems .

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Utilization and forecasting in crisis times.

Find out more about leading your agency through uncertain times by getting the most out of your data with Productive and The Agency Collective.

Resource Management Plan Sample

If you want a first-hand look at a resource plan created for client projects, check out the live demo for Productive’s resource planning module . Here you can check everything from how to create a booking and manage time off requests to budgeting insights and various other key resourcing reports .

Overview of Resource Planning Techniques

Here’s a quick run-down of commonly used resource management techniques. Understanding these terms can help guide your approach to planning:

• Resource Leveling: Adjusting the schedule to even out resource utilization and workloads over time, often by delaying tasks to manage availability.
• Resource Smoothing: Another technique used to distribute resource assignments evenly but focused on minimizing disruptions to the project timeline.
• Gap Analysis: A process for identifying areas for improvement and creating strategies to cross the gap between actual and desired performance.
• Resource Forecasting: Predicting future resource needs for a current or future project, including which resources are needed, how many, and when.

The Role of Resource Management Tools

Resource management tools provide a centralized platform for tracking and managing resources across projects. They facilitate real-time visibility into availability, utilization, and finances, enabling managers to make informed decisions.

• Manage employee time
• Organize tasks with layouts such as Gantt , Kanban, and more
• Handle client invoicing and external expenses
• Streamline project documentation with real-time collaboration and AI
• And much more

Book a demo today to discover how Productive can help you optimize your strategic planning and day-to-day operations.

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Related articles

Project resource management: the ultimate guide, resource capacity planning: the definitive guide, agency processes: your agency’s guide to success.

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The complete guide to resource planning

If you fail to plan, then you’re planning to fail. When you’re working on a big project, you need to know everything there is to know about your resource requirements.

That means having a firm grasp on every task that needs doing, the type and quantity of resources you’ll need to complete each task, whether there’s any resource overlap, any budget flexibility in case things go wrong — the list goes on. That’s where resource planning comes in.

This article will explain what resource planning is, why it’s important, the three stages of resource planning, and how you can use monday work management to effectively allocate and manage your resources like a boss.

What is resource planning?

Resource planning is a process in which a team allocates resources to complete a task. Those resources can either be human or non-human — such as money, infrastructure, and knowledge — and resource planning is all about allocating those resources to maximize efficiency.

You’ll often hear people refer to resource planning as “resource allocation”. Don’t worry, they’re just two terms for the same process. Call it what you want. No matter what you’ve decided to name it, resource planning enables project managers to utilize and track all of the resources they’ve got to work with.

That helps you stay organized so you’ve always got a firm view on all the “stuff” you’ve got to work with and which members of the team are using that stuff.

Why is resource planning important?

Resource planning ensures your resource capacity is being accurately tracked and managed — and by planning ahead, you’re setting yourself up to avoid catastrophe in the future.

If your project is over-resourced, you could end up wasting time and money. But if you’re under-resourced, you’ll risk missing important project milestones, disappointing stakeholders, or may even have to abandon your project entirely. According to the Project Management Institute (PMI) only 46% of young companies — and 67% of more mature companies — regularly complete projects within budget.

Worse still, only 39% finish projects on-time, and 21% of a start-up’s projects are destined to fail.

( Image Source )

When things start to head south, you’re going to run the risk of managing your team’s time ineffectively. That can lead to stress and — ultimately — burnout. That’s why one of the most critical applications of resource planning is human resource (HR) management.

Statistically speaking, employees are 8 times more likely to stay on the job if their managers are consistently helping them manage their workload. That being said, only about half of managers admit to doing that.

Translation: if you want happy employees and a successful project, you absolutely need to plan your resources wisely. That means understanding each individual’s timesheet and workload, their concerns, location, talents, and how those talents are a resource, too.

There’s a lot of human resource stuff to keep track of. That’s why you might want to draft a human resource plan as part of your wider resource management plan. That’s one for another day.

What are the benefits of resource planning?

Effective project resource planning is a critical step in every manager’s project plan and goes hand-in-hand with a few major benefits. First and foremost, resource planning enables you to avoid bottlenecks. When you’re able to identify your project resource needs from the get-go, you can then calculate and plan resource availability moving forward with a resource schedule.

That means figuring out the availability of your human resource and associated skills, where they’ll be needed, and what tools those individuals will need to get the job done. That makes your project resource management more reliable and your resource allocation processes way more consistent.

Resource planning also helps you to monitor your team’s workloads.

If your team or particular individuals are in high demand for a project, they’re at risk of excessive workload. If you’re able to develop a clear picture of what that individual needs to do over the course of a project, you should be able to nip this problem in the bud. Which is important as 44% of employees say workload causes them stress at work.

41% of workers say that stress makes them less productive. Meanwhile, stress makes 1 in 3 employees less engaged, and 15% of workers have admitted to job hunting because they’re stressed. So, you get the idea. If you can alleviate stress by conducting efficient project planning, that will lead to more engaged workers.

Finally, resource planning ensures your project is well documented. If your project fails due to a lack of resources, you should be able to demonstrate to stakeholders that you did your best with the resource capacity you were given. This ensures appropriate business accountability — and learning from this experience should allow better resource planning for the next big project.

What are the 3 stages of resource planning?

No two organizations are totally identical, and so the steps you’ve got to take to efficiently plan your resources might be different from other businesses. But, there are three basic stages of resource planning you should be aware of:

• Monitor/review

1. Assess your resources

Before you start allocating resources , you need to develop an understanding of your project scope and what resources are available. That means figuring out exactly what tasks you need to be done, what type of resources you’ll need to complete each step, and cross-reference those requirements against what’s available to you.

After that, you’ll be able to develop a budget, project timeline, and evaluate your human resources to make sure your team will be able to cope with the project.

2. Allocate your resources

After deciding your project scope and assessing what resources you’ve got at your disposal, you can then allocate the right resource to the right task.

The resource allocation process is all about assigning and scheduling resources to a task or individual, and then deploying those project resources wherever required. If you’re working with loads of resources, this is where a Work OS (operating system) like monday.com really comes in handy.

But we’ll get to that in a minute.

3. Monitor and review your resources

Just because you’ve allocated your resources doesn’t mean you’re done managing. Resource planning is all about optimizing efficiencies and alleviating heavy workloads. As a result, the resource planning process requires you to constantly monitor and assess how you did with your resource allocation.

You might find there are places where you’ve overallocated or under-allocated some resources — this is the step where you can wrap your head around what’s going on and do something to fix it. By following these steps, you’ll be able to create an effective resource plan that will outline how your project team uses resources to maximize efficiency and avoid turning your team into a statistic.

How can monday.com help you with resource planning?

Money doesn’t grow on trees, and we understand you’re going to be working with a finite set of resources.

If you want to stretch those resources in such a way that you can achieve your huge list of tasks without burning out your team, you’re going to need a Work OS that’s flexible and easy to integrate with your existing processes and systems.

If you want to start doing a drumroll, this is the part where we introduce monday work management and explain why it’ll totally redefine everything you know about strategic resource planning. More specifically, let’s talk about our Resource Management template .

This workflow template enables you to supercharge your asset allocation with enhanced visibility, preventing you from resource conflicts where you’ve assigned the same resource to too many tasks or overstretched yourself and your team.

This template is also great because it puts asset location front and center.

With monday.com, you’ll always be able to see where your resources are in the world, who is using them, and for what task.

That’s why monday work management is perfect for project managers juggling multiple resources on various tasks and projects. Oh, and we almost forgot about ease-of-use. One of the benefits of our resource management template is that you can export your entire workflow to Excel with just one click.

Or on the flip side, you can import a spreadsheet and turn it into a sleek monday work management board in just a couple of clicks. If you want to effectively plan your team’s resources, monday.com is definitely the tool you’ve been looking for.

Resource planning sets you up for success

At the end of the day, resource planning is pretty darn important if you want your project to succeed. If you over-resource your project, it’ll waste time and money. But if you under-resource, you’ll end up with a bunch of burned-out team members and a failed project.

Resource planning will help you find that perfect balance — and monday.com’s Resource Management template will get you there. monday.com offers dozens of integrations, 8+ visualization styles (including Gantt chart), and 100s of templates that are all designed to help you efficiently resource your projects and get the job done.

So, what are you waiting for? It’s time to check out monday work management and find out how we can supercharge your resource planning.

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Why Your Company Needs Business Resource Planning

Business Resource Planning (BRP) is about identifying and managing resources within an organization to improve its efficiency. So whether you’re a small business starting to grow your company or a large organization working on multiple projects. With strategic planning , business objectives, no matter the size, become easier to achieve. So, let’s explore what business resource planning entails, and the significance of this process for every business. 

What is Business Resource Planning?

Think of it as the groundwork that helps an organization accomplish short-term and long-term goals. First, it involves understanding what resources you currently have and then determining the best strategies to allocate those resources to achieve business objectives. Resources may be cybersecurity software, a technical writer, money, or simply more employees. Anything that will increase the efficiency of business operations is considered a resource.

Examples of Business Resource Planning

The process of business resource planning includes strategic management of a company’s resources, including financial, human, physical, and technological resources. By effectively managing these resources, businesses can improve efficiency, reduce costs, and achieve their goals and objectives more successfully.

When using a BRP, businesses can manage their finances more effectively by providing tools for budgeting, forecasting, and financial analysis. This includes software solutions such as financial management systems and accounting that allow businesses to track expenses, generate financial reports, and manage cash flow.

What are some other benefits of BRP?

Human resources can operate more effectively by supplying guidelines for recruitment, training, performance management, and employee engagement. Software such as human resource management systems (HRMS) allows businesses to manage employee data, track performance, and provide employee self-service options.

The management of physical resources allows companies to provide tools for inventory management, asset tracking, and maintenance management. Enterprise asset management (EAM) systems help businesses to track and manage physical assets such as machinery, equipment, and vehicles.

Business resource management can help businesses manage their technological resources more effectively by creating an infrastructure for software and hardware management, cybersecurity, and technology infrastructure management. IT asset management systems allow businesses to track and manage their technological assets such as computers, servers, and mobile devices.

Benefits of Business Resource Planning

Business Resource Planning provides a range of benefits to businesses, including:

Improved efficiency: By providing a centralized platform for managing resources and operations, BRP software can help businesses streamline their processes and reduce manual data entry and duplication.

Better collaboration: brp software can help to improve collaboration between different departments and stakeholders within a business, allowing for better communication and coordination., enhanced decision-making: by providing real-time data and analytics, brp software can help businesses make data-driven decisions that are based on accurate and up-to-date information., increased scalability: brp software can help businesses to scale their operations as they grow, by providing a flexible platform that can be customized to fit changing needs., cost savings: managing resources effectively can help businesses reduce costs, such as labor, inventory, and energy costs. for example, by implementing energy-efficient technologies, businesses can reduce their energy consumption and lower their utility bills..

Additionally, effective resource management can give businesses a competitive advantage by allowing them to offer better products or services at a lower cost than their competitors. This can help businesses attract and retain customers, as well as compete more effectively in their industry.

Overall, Business Resource Planning software can help businesses improve their efficiency, collaboration, and decision-making, while also providing a platform for growth and scalability.

The Usefulness of Outlining Your Business Resource Plan

By enforcing a business resource plan, an organization can use its existing resources to increase productivity without wasting time or money. In other words, they can get the desired outcomes by using what they already have. In some cases, business resource planning is all about reusing the limited resources that are accessible to that company.

Often, a business will forego any strategy because everything seems to be under control. However, even well-established organizations should continuously prepare for the future. Having a course of action in place provides direction on how to complete your business goals if any issues should arise. Also, instructions as to how every employee can manage to complete their assigned tasks under certain constraints. Lastly, business resource planning can help organizations manage and keep track of their progress so they can obtain more resources to reach and accomplish larger goals.

Every organization should implement business resource planning to not only manage its resources but also to assist with the decision-making process. Also, it will establish accountability and transparency among employees which in turn can improve the success of completing and achieving future business goals. When there is trust established among employees, projects tend to run more smoothly. 

By increasing productivity through the use of business resource planning, customer satisfaction will rise. With a more organized approach to projects, employees can estimate how long they will take and give an accurate timeframe to customers about when their projects will be finished. This is another reason to implement a plan, as customer satisfaction is vital to a company’s success. 

How To Draft Your Business Resource Plan

Drafting a Business Resource Plan involves several steps that are critical to the success of the plan. Here are the steps involved in drafting a BRP:

Define the scope of the plan: Determine the scope of the BRP by identifying the business functions that will be included in the plan. This could include financial management, inventory management, procurement, customer relationship management, and human resources management.

Identify goals and objectives: determine the goals and objectives of the brp by identifying the key outcomes that the plan should achieve. this could include increasing profitability, improving customer satisfaction, reducing costs, or increasing efficiency., conduct a resource inventory: assess the resources that are currently available to the business, including financial resources, personnel, technology, and physical assets. identify any gaps or deficiencies in the resources that will need to be addressed., develop a resource plan: develop a plan for acquiring, allocating, and managing the resources needed to achieve the goals and objectives of the brp. this could include developing a budget, identifying staffing needs, and selecting technology solutions., implement the plan: implement the brp by putting the plan into action and monitoring progress against the goals and objectives. this could involve developing policies and procedures, training employees, and establishing performance metrics., review and revise: review the brp regularly and make revisions as needed to ensure that the plan remains relevant and effective..

In summary, drafting a BRP involves defining the scope of the plan, identifying goals and objectives, conducting a resource inventory, developing a resource plan, implementing the plan, and reviewing and revising the plan regularly. The process should be collaborative, involving key stakeholders and departments within the business. The addition of a technical writer to this process will be essential to your business’s success. 

Why You Need A Technical Writer For Your BRP

A technical writer can play a critical role in creating a business resource plan by providing clear and concise documentation that outlines the resources required for the successful implementation of the plan. They can employ several different skills to ensure that your business resource plan is in the best shape.

A technical writer can create a project plan that outlines the scope of the project, key milestones, timelines, and deliverables. This plan can help ensure that everyone involved in the project is on the same page and working towards the same goals. They also can help identify the resources required for the successful completion of the project. This may include personnel, equipment, software, or other resources. By clearly identifying these resources, a technical writer can help ensure that they are allocated effectively and efficiently.

The process will also include developing documentation that outlines the processes, procedures, and best practices that are required for the successful implementation of the project. This documentation can serve as a valuable reference guide for stakeholders and project team members. 

What Exactly Can the Technical Writer Do?

A technical writer can create training materials that help team members learn how to use new equipment, software, or other resources required for the project. This can help ensure that team members can use these resources effectively and efficiently. A technical writer can help ensure that the project complies with industry standards, regulations, and best practices. By creating clear and concise documentation that outlines policies and procedures, a technical writer can help ensure that the project is conducted safely and responsibly.

Overall, a technical writer can play a critical role in creating a business resource plan by providing clear and concise documentation, developing training materials, ensuring compliance, and helping to identify the resources required for the successful implementation of the plan. Furthermore, a writer can contribute to the creation of a BRP by documenting the planning process, creating user guides and training materials, and producing technical documentation that helps stakeholders understand how the software works. By doing so, the technical writer can help to ensure that the BRP is easy to use and successful. 

How EDC Can Help

Having a plan in place is essential for the success of any business. It provides direction, focus, resource allocation, risk management, and communication that are necessary for achieving your goals and objectives. A well-crafted business plan can also help you attract investors, secure loans, and build a successful business that stands the test of time.  The lack of proper planning will ultimately lead to failure. It is important to have the right tools and people in place when drafting a plan for your company. Planning out the necessary strategies to identify and allocate your resources will guarantee your organization can achieve every business objective and ensure growth and success in the future. 

Whether you need a single technical writer for a brief project or a team of consultants to produce a complete line of documentation, the quality of our work is guaranteed for you. Our clients work closely with an Engagement Manager from one of our 30 local offices for the entire length of your project at no additional cost.  Contact us  at (800) 221-0093 or  [email protected]  to get started.

Written by Kimberly Jones

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What is strategic planning? A 5-step guide

Strategic planning is a process through which business leaders map out their vision for their organization’s growth and how they’re going to get there. In this article, we'll guide you through the strategic planning process, including why it's important, the benefits and best practices, and five steps to get you from beginning to end.

Strategic planning is a process through which business leaders map out their vision for their organization’s growth and how they’re going to get there. The strategic planning process informs your organization’s decisions, growth, and goals.

Strategic planning helps you clearly define your company’s long-term objectives—and maps how your short-term goals and work will help you achieve them. This, in turn, gives you a clear sense of where your organization is going and allows you to ensure your teams are working on projects that make the most impact. Think of it this way—if your goals and objectives are your destination on a map, your strategic plan is your navigation system.

In this article, we walk you through the 5-step strategic planning process and show you how to get started developing your own strategic plan.

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What is strategic planning?

Strategic planning is a business process that helps you define and share the direction your company will take in the next three to five years. During the strategic planning process, stakeholders review and define the organization’s mission and goals, conduct competitive assessments, and identify company goals and objectives. The product of the planning cycle is a strategic plan, which is shared throughout the company.

What is a strategic plan?

A strategic plan is the end result of the strategic planning process. At its most basic, it’s a tool used to define your organization’s goals and what actions you’ll take to achieve them.

Typically, your strategic plan should include: 

Your company’s mission statement

Your organizational goals, including your long-term goals and short-term, yearly objectives

Any plan of action, tactics, or approaches you plan to take to meet those goals

What are the benefits of strategic planning?

Strategic planning can help with goal setting and decision-making by allowing you to map out how your company will move toward your organization’s vision and mission statements in the next three to five years. Let’s circle back to our map metaphor. If you think of your company trajectory as a line on a map, a strategic plan can help you better quantify how you’ll get from point A (where you are now) to point B (where you want to be in a few years).

When you create and share a clear strategic plan with your team, you can:

Build a strong organizational culture by clearly defining and aligning on your organization’s mission, vision, and goals.

Align everyone around a shared purpose and ensure all departments and teams are working toward a common objective.

Proactively set objectives to help you get where you want to go and achieve desired outcomes.

Promote a long-term vision for your company rather than focusing primarily on short-term gains.

Ensure resources are allocated around the most high-impact priorities.

Define long-term goals and set shorter-term goals to support them.

Assess your current situation and identify any opportunities—or threats—allowing your organization to mitigate potential risks.

Create a proactive business culture that enables your organization to respond more swiftly to emerging market changes and opportunities.

What are the 5 steps in strategic planning?

The strategic planning process involves a structured methodology that guides the organization from vision to implementation. The strategic planning process starts with assembling a small, dedicated team of key strategic planners—typically five to 10 members—who will form the strategic planning, or management, committee. This team is responsible for gathering crucial information, guiding the development of the plan, and overseeing strategy execution.

Once you’ve established your management committee, you can get to work on the planning process. 

Step 1: Assess your current business strategy and business environment

Before you can define where you’re going, you first need to define where you are. Understanding the external environment, including market trends and competitive landscape, is crucial in the initial assessment phase of strategic planning.

To do this, your management committee should collect a variety of information from additional stakeholders, like employees and customers. In particular, plan to gather:

Relevant industry and market data to inform any market opportunities, as well as any potential upcoming threats in the near future.

Customer insights to understand what your customers want from your company—like product improvements or additional services.

Employee feedback that needs to be addressed—whether about the product, business practices, or the day-to-day company culture.

Consider different types of strategic planning tools and analytical techniques to gather this information, such as:

A balanced scorecard to help you evaluate four major elements of a business: learning and growth, business processes, customer satisfaction, and financial performance.

A SWOT analysis to help you assess both current and future potential for the business (you’ll return to this analysis periodically during the strategic planning process). 

To fill out each letter in the SWOT acronym, your management committee will answer a series of questions:

What does your organization currently do well?

What separates you from your competitors?

What are your most valuable internal resources?

What tangible assets do you have?

What is your biggest strength? 

Weaknesses:

What does your organization do poorly?

What do you currently lack (whether that’s a product, resource, or process)?

What do your competitors do better than you?

What, if any, limitations are holding your organization back?

What processes or products need improvement? 

Opportunities:

What opportunities does your organization have?

How can you leverage your unique company strengths?

Are there any trends that you can take advantage of?

How can you capitalize on marketing or press opportunities?

Is there an emerging need for your product or service? 

What emerging competitors should you keep an eye on?

Are there any weaknesses that expose your organization to risk?

Have you or could you experience negative press that could reduce market share?

Is there a chance of changing customer attitudes towards your company? 

Step 2: Identify your company’s goals and objectives

To begin strategy development, take into account your current position, which is where you are now. Then, draw inspiration from your vision, mission, and current position to identify and define your goals—these are your final destination. 

To develop your strategy, you’re essentially pulling out your compass and asking, “Where are we going next?” “What’s the ideal future state of this company?” This can help you figure out which path you need to take to get there.

During this phase of the planning process, take inspiration from important company documents, such as:

Your mission statement, to understand how you can continue moving towards your organization’s core purpose.

Your vision statement, to clarify how your strategic plan fits into your long-term vision.

Your company values, to guide you towards what matters most towards your company.

Your competitive advantages, to understand what unique benefit you offer to the market.

Your long-term goals, to track where you want to be in five or 10 years.

Your financial forecast and projection, to understand where you expect your financials to be in the next three years, what your expected cash flow is, and what new opportunities you will likely be able to invest in.

Step 3: Develop your strategic plan and determine performance metrics

Now that you understand where you are and where you want to go, it’s time to put pen to paper. Take your current business position and strategy into account, as well as your organization’s goals and objectives, and build out a strategic plan for the next three to five years. Keep in mind that even though you’re creating a long-term plan, parts of your plan should be created or revisited as the quarters and years go on.

As you build your strategic plan, you should define:

Company priorities for the next three to five years, based on your SWOT analysis and strategy.

Yearly objectives for the first year. You don’t need to define your objectives for every year of the strategic plan. As the years go on, create new yearly objectives that connect back to your overall strategic goals . 

Related key results and KPIs. Some of these should be set by the management committee, and some should be set by specific teams that are closer to the work. Make sure your key results and KPIs are measurable and actionable. These KPIs will help you track progress and ensure you’re moving in the right direction.

Budget for the next year or few years. This should be based on your financial forecast as well as your direction. Do you need to spend aggressively to develop your product? Build your team? Make a dent with marketing? Clarify your most important initiatives and how you’ll budget for those.

A high-level project roadmap . A project roadmap is a tool in project management that helps you visualize the timeline of a complex initiative, but you can also create a very high-level project roadmap for your strategic plan. Outline what you expect to be working on in certain quarters or years to make the plan more actionable and understandable.

Step 4: Implement and share your plan

Now it’s time to put your plan into action. Strategy implementation involves clear communication across your entire organization to make sure everyone knows their responsibilities and how to measure the plan’s success. 

Make sure your team (especially senior leadership) has access to the strategic plan, so they can understand how their work contributes to company priorities and the overall strategy map. We recommend sharing your plan in the same tool you use to manage and track work, so you can more easily connect high-level objectives to daily work. If you don’t already, consider using a work management platform .  

A few tips to make sure your plan will be executed without a hitch: 

Communicate clearly to your entire organization throughout the implementation process, to ensure all team members understand the strategic plan and how to implement it effectively. 

Define what “success” looks like by mapping your strategic plan to key performance indicators.

Ensure that the actions outlined in the strategic plan are integrated into the daily operations of the organization, so that every team member's daily activities are aligned with the broader strategic objectives.

Utilize tools and software—like a work management platform—that can aid in implementing and tracking the progress of your plan.

Regularly monitor and share the progress of the strategic plan with the entire organization, to keep everyone informed and reinforce the importance of the plan.

Establish regular check-ins to monitor the progress of your strategic plan and make adjustments as needed. 

Step 5: Revise and restructure as needed

Once you’ve created and implemented your new strategic framework, the final step of the planning process is to monitor and manage your plan.

Remember, your strategic plan isn’t set in stone. You’ll need to revisit and update the plan if your company changes directions or makes new investments. As new market opportunities and threats come up, you’ll likely want to tweak your strategic plan. Make sure to review your plan regularly—meaning quarterly and annually—to ensure it’s still aligned with your organization’s vision and goals.

Keep in mind that your plan won’t last forever, even if you do update it frequently. A successful strategic plan evolves with your company’s long-term goals. When you’ve achieved most of your strategic goals, or if your strategy has evolved significantly since you first made your plan, it might be time to create a new one.

Build a smarter strategic plan with a work management platform

To turn your company strategy into a plan—and ultimately, impact—make sure you’re proactively connecting company objectives to daily work. When you can clarify this connection, you’re giving your team members the context they need to get their best work done. 

A work management platform plays a pivotal role in this process. It acts as a central hub for your strategic plan, ensuring that every task and project is directly tied to your broader company goals. This alignment is crucial for visibility and coordination, allowing team members to see how their individual efforts contribute to the company’s success. 

By leveraging such a platform, you not only streamline workflow and enhance team productivity but also align every action with your strategic objectives—allowing teams to drive greater impact and helping your company move toward goals more effectively. 

Strategic planning FAQs

Still have questions about strategic planning? We have answers.

Why do I need a strategic plan?

A strategic plan is one of many tools you can use to plan and hit your goals. It helps map out strategic objectives and growth metrics that will help your company be successful.

When should I create a strategic plan?

You should aim to create a strategic plan every three to five years, depending on your organization’s growth speed.

Since the point of a strategic plan is to map out your long-term goals and how you’ll get there, you should create a strategic plan when you’ve met most or all of them. You should also create a strategic plan any time you’re going to make a large pivot in your organization’s mission or enter new markets. 

What is a strategic planning template?

A strategic planning template is a tool organizations can use to map out their strategic plan and track progress. Typically, a strategic planning template houses all the components needed to build out a strategic plan, including your company’s vision and mission statements, information from any competitive analyses or SWOT assessments, and relevant KPIs.

What’s the difference between a strategic plan vs. business plan?

A business plan can help you document your strategy as you’re getting started so every team member is on the same page about your core business priorities and goals. This tool can help you document and share your strategy with key investors or stakeholders as you get your business up and running.

You should create a business plan when you’re: 

Just starting your business

Significantly restructuring your business

If your business is already established, you should create a strategic plan instead of a business plan. Even if you’re working at a relatively young company, your strategic plan can build on your business plan to help you move in the right direction. During the strategic planning process, you’ll draw from a lot of the fundamental business elements you built early on to establish your strategy for the next three to five years.

What’s the difference between a strategic plan vs. mission and vision statements?

Your strategic plan, mission statement, and vision statements are all closely connected. In fact, during the strategic planning process, you will take inspiration from your mission and vision statements in order to build out your strategic plan.

Simply put: 

A mission statement summarizes your company’s purpose.

A vision statement broadly explains how you’ll reach your company’s purpose.

A strategic plan pulls in inspiration from your mission and vision statements and outlines what actions you’re going to take to move in the right direction. 

For example, if your company produces pet safety equipment, here’s how your mission statement, vision statement, and strategic plan might shake out:

Mission statement: “To ensure the safety of the world’s animals.” 

Vision statement: “To create pet safety and tracking products that are effortless to use.” 

Your strategic plan would outline the steps you’re going to take in the next few years to bring your company closer to your mission and vision. For example, you develop a new pet tracking smart collar or improve the microchipping experience for pet owners. 

What’s the difference between a strategic plan vs. company objectives?

Company objectives are broad goals. You should set these on a yearly or quarterly basis (if your organization moves quickly). These objectives give your team a clear sense of what you intend to accomplish for a set period of time. 

Your strategic plan is more forward-thinking than your company goals, and it should cover more than one year of work. Think of it this way: your company objectives will move the needle towards your overall strategy—but your strategic plan should be bigger than company objectives because it spans multiple years.

What’s the difference between a strategic plan vs. a business case?

A business case is a document to help you pitch a significant investment or initiative for your company. When you create a business case, you’re outlining why this investment is a good idea, and how this large-scale project will positively impact the business. 

You might end up building business cases for things on your strategic plan’s roadmap—but your strategic plan should be bigger than that. This tool should encompass multiple years of your roadmap, across your entire company—not just one initiative.

What’s the difference between a strategic plan vs. a project plan?

A strategic plan is a company-wide, multi-year plan of what you want to accomplish in the next three to five years and how you plan to accomplish that. A project plan, on the other hand, outlines how you’re going to accomplish a specific project. This project could be one of many initiatives that contribute to a specific company objective which, in turn, is one of many objectives that contribute to your strategic plan. 

What’s the difference between strategic management vs. strategic planning?

A strategic plan is a tool to define where your organization wants to go and what actions you need to take to achieve those goals. Strategic planning is the process of creating a plan in order to hit your strategic objectives.

Strategic management includes the strategic planning process, but also goes beyond it. In addition to planning how you will achieve your big-picture goals, strategic management also helps you organize your resources and figure out the best action plans for success. 

Related resources

How to create a CRM strategy: 6 steps (with examples)

What is management by objectives (MBO)?

Write better AI prompts: A 4-sentence framework

What is content marketing? A complete guide

Keep calm and allocate capital: Six process improvements

Most large corporations have annual processes to allocate capital and other resources across business units and for strategic initiatives enterprise-wide. The typical practice is to begin with a strategy or “strategic refresh,” develop a long-term (three- to seven-year) financial plan, and lay out a highly detailed budget for the first year of the plan. Unfortunately, the processes are often both muddled and rigid; they typically take months to iterate, generate reams of distracting detail—and then fail to allow for sufficient flexibility to adjust resource allocation over the year. The result: a failure to align resources with strategy.

Every company faces unique challenges. Not all of the measures we describe in this article will be appropriate in every situation, and there’s no one-size-fits-all list of process improvements. However, we find that in most cases, senior leaders should do the following:

• As part of the strategy or strategic refresh, identify the role of each business in realizing the company’s strategy (for example, to accelerate growth, improve ROIC, or to divest) and the company’s ten to 30 most important initiatives.
• Use a streamlined approach to develop the company’s long-term financial plan by employing a value driver model, with only a few line items for each individual business unit or product line.
• Ensure that the long-term financial plan allocates resources to the company’s ten to 30 most important initiatives.
• Match next year’s budget to the first year of the long-term financial plan.
• Keep to a compact planning schedule.
• Design in-year flexibility, at a regular cadence, to allocate more (or less) resources to existing or new initiatives.

In this article, which is part of our ongoing “Strategy to action” to help companies improve resource allocation, we explain each of these six critical process improvements.

1. Identify each business unit’s role and the most important enterprise initiatives

Every strategic refresh should address two fundamental questions: first, what is the role of each business in realizing company strategy (such as to accelerate growth, improve ROIC, or divest), and second, which specific initiatives are the highest priority for the company, within that business and across the enterprise. In our experience, we have found that the sweet spot for companies is ten to 30 essential initiatives. If the list is longer than that, it can diffuse attention and become impractical to manage. If it’s shorter, it probably misses some important initiatives that top management should be involved with.

For example, a company may announce that its strategy is to grow in Latin America. That may be a terrific idea, but without more detail it isn’t actionable. Resources can’t be allocated to catchphrases. What would a practical Latin America growth strategy look like? To start, the company should identify the specific countries it will focus on. Next, it should spell out the major considerations, such as whether the company intends to enter a country on its own (perhaps using a team in a country relatively near where it already has a presence), partner with an existing player in that market, or make an acquisition. The company should also allocate the capital needed for whichever of those options (or others) it intends to pursue. Nor is money enough. The company should identify which business or team will be accountable, name a full-time team leader, be clear about which steps are needed (for example, identifying targets and building relationships), and make sure that the initiative is not starved of money or senior-management attention.

2. Focus on a small number of key value drivers for the long-term financial plan

Most companies’ long-term financial plans include too many line items. This kind of detail slows down the process, makes iteration difficult, and can obscure the true drivers of value.

To be effective, a long-term financial plan needs to be concise. For example, there is no need for ten or more items under general and administrative (G&A) expenses; the G&A line can stand alone. In most cases, income statements for each business should include only revenues, cost of goods sold, sales and marketing, R&D, and overhead costs—without disaggregating detail. An enterprise runs on value drivers, not accounting items. An effective financial plan clearly lays out the most important value drivers for each business unit, surfacing the few key elements that are most important for profitable growth, return on capital, and other company imperatives.

What do key value drivers look like? Consider a filmmaking company: there is a lot that goes into creating successful movies over a multiyear period. But cut to the chase (as they say in Hollywood), and its model can be simplified to producing three blockbusters and five smaller films. Its most impactful value drivers are the average budgets for large and small films, marketing costs, and overhead expenses. A music subscription business, for its part, would have similarly compact but completely different key drivers: the number of subscribers, revenue per customer, and customer churn.

Many senior leaders push back on “keep it simple,” saying that it is impossible to distill their businesses into just a few drivers. But these leaders are mistaking the forest for the trees—and underestimating the costs of examining too many trees.

In our experience, many senior leaders push back on “keep it simple,” saying that it is impossible to distill their businesses into just a few drivers. But these leaders are mistaking the forest for the trees—and underestimating the costs of examining too many trees. It isn’t possible to achieve 100 percent certainty in a complex business; regardless of industry, a competitive landscape is constantly shifting and usually can’t be predicted to a few percentage points. Parsing excessive line items, meanwhile, takes away time that could be better spent managing issues that have more of an impact, and yields diminishing returns. Often, the extra detail delivers no benefits at all.

While the number of line items should be kept to a minimum, the number of business units or product lines should be sufficiently granular to aid the allocation of resources based on the roles, objectives, and needs of each business unit. For example, a division with a fast-growing business unit and a mature or shrinking business should be divided into two businesses, so that top management can ensure that each has the right goals and resources (even if the division leader remains responsible for execution). In practice, a large corporation’s long-range financial plan should typically cover 20 to 50 product lines or business units.

3. Ensure that resources are allocated to the most important priorities

We’ve been surveying senior leaders for years, and a majority of them report that their organizations are underinvesting. Digging deeper, this usually means that companies don’t allocate the proper resources to the most important strategic initiatives, especially growth initiatives. Often, the long-range financial plan simply states the targets and financial projections for each business unit.

A better approach is to be clear on targets and have the long-range financial plan highlight the specific resources that are allocated to the highest-priority initiatives, whether they are enterprise-wide or within a particular business unit, to make sure those targets are met. This typically requires the company to allocate resources among its business units differently from how it had in prior years, regardless of legacy spending or “fairness.”

For example, one major consumer-packaged-goods company took away the “base” level of spending for some of its legacy European operations because of their lack of growth and relatively low returns on capital. Instead, the company allocated those resources to three specific initiatives in Latin America. And at one leading retailer, the CEO personally ensures the full funding and management of the company’s top six enterprise initiatives, in addition to spending almost one day per week on those initiatives.

4. Base this year’s budget on the first year of the long-term financial plan

Remarkably, the prolonged financial-planning process usually ends with a year one budget that does not tie to the long-range financial plan; instead, the year one budget is often closer to the last year’s budget. In a McKinsey survey of over 1,200 executives, less than one-third  of participants reported that their company’s budgets were similar or very similar to their most recent strategic plans. 1 “ The finer points of linking resource allocation to value creation ,” McKinsey, March 29, 2017. Another study revealed a striking 90 percent correlation in investment spending from year to year. 2 Tim Koller, Marc Goedhart, and David Wessels, Valuation: Measuring and Managing the Value of Companies , New York, NY: John Wiley & Sons, 2020. While some degree of year-to-year correlation is to be expected, it’s clearly impossible for a company to boldly reallocate capital (an approach that our research shows creates the most value  for companies on the whole) when it keeps allocating capital to essentially the exact same things.

While the year one budget should be more detailed than the long-term financial plan, the top-line revenues, profits, and cash flows for each unit should always match year one of the long-term plan. Two techniques are useful for making this happen. First, start building the budget based on the initial year of the financial plan, rather than on last year’s budget or current year’s results. Second, require that only the CEO and CFO have authority to approve deviations from the long-range plan. Without that rigor, resource allocation tends to dissipate in a fog of war.

5. Compress the time frame for the entire planning process

Financial planning can be a never-ending story. A senior team starts with a strategic refresh in the first quarter, followed by a long-term financial plan that kicks off in the second quarter, and finishes toward the end of the third quarter. Meanwhile, the budget for the next year begins in the third quarter and wraps up at the turn of the year—or even later. This prolonged timeline invites unnecessary draft turning and complexity, and diminishes the forcing-mechanism value of having to make a decision on the most important initiatives and value drivers.

The resource allocation process should be synchronized and as short as possible, with each step taking a maximum of two months. These steps should be scheduled as late in the year as possible, while still allowing ample time for rigorous analysis and meaningful debate. The entire process should also be contiguous.

One consumer retail company’s process serves as an example of an inefficient resource allocation timeline. The company conducts its annual strategic refresh in April or May, followed by long-term financial planning in September and October. Finally, after about two more months of hiatus, the budgeting process takes place from December until March for the calendar year that has already begun. Each step in the process is excessively time consuming and remarkably disconnected from one another. A consumer-packaged-goods company, by contrast, demonstrates a more effective resource allocation timeline. The company initiates its annual strategic refresh in May, which drives the long-term strategic financial plan and resource allocation process conducted from June until September. The long-term strategic financial plan flows into the annual budgeting process, which starts in October and ends in November.

A process that runs from May to November is better than one that runs all year long and into the next, but it can still be significantly improved. First, any gaps in the processes should be eliminated; the longer plans sit, the more stale and less urgent they become. Second, decision makers should realize that multiple iterations are a tax on their time—they should receive one or two bites of the apple, and put in the work up front to make sure there aren’t excessive numbers of drafts. Finally, the second quarter is simply too soon to start; it provides an unnecessary cushion, at the expense of harder deadlines and greater focus.

Nothing so concentrates the mind as 24 weeks to finish a strategic refresh, a long-term financial plan, and year one of next year’s budget.

Precise timelines will vary depending on the enterprise—which in turn depends on its industry (technology companies, for example, move much faster). But to borrow from the old saying, nothing so concentrates the mind as 24 weeks to finish a strategic refresh, a long-term financial plan, and year one of next year’s budget. In most cases, a company should begin its strategic refresh shortly after midyear and complete the refresh before the end of the third quarter; immediately commence its long-term strategic financial plan once the refresh is completed; and then, when the long-term strategic plan is done, immediately turn to its budget for the upcoming year. For a company whose fiscal year matches the calendar year, the process would begin after midyear and finish in mid-December (exhibit). Across industries, CFOs of companies that have more compact timelines  report that they outperform their peers on numerous dimensions. 3 For more on the benefits of nimbler resource allocation processes, see the McKinsey Global Publishing survey, “ Tying short-term decisions to long-term strategy ,” McKinsey, May 20, 2024.

6. Build in year-round resource allocation

Budgets are never perfect—which is exactly what one would expect, since circumstances change over the course of the year. For many companies, the approach to in-year flexibility is to allocate the resources to each division or unit leader and give them the decision rights to reallocate among lines they control, as they see fit. This, however, creates a perverse incentive for divisions or business units to hoard resources they don’t need, spend it on lower-priority items or, even worse, underinvest in strategic initiatives to meet short-term targets.

To prepare for inevitable changes in the number of resources needed and available during the year, the authority for meaningful flexibility in resource allocation should belong only to senior leaders, at the enterprise level. An investment committee , including the CEO and CFO (and ideally only one to three additional voting members, with the CEO making the deciding call) should meet monthly to make important in-year investment decisions. 4 For more on the governance of capital allocation, see Aaron De Smet and Tim Koller, “ Capital allocation starts with governance—and should be led by the CEO ,” McKinsey, June 22, 2023. These monthly meetings should be for decisions , not for progress updates or general reviews. The agenda should address only those matters that require a decision—and the result should never be “deciding to decide.” Key decisions that the committee may make during these meetings can involve allocating funds for stage-gated projects or projects that were provisionally approved during the annual planning process, discontinuing projects that aren’t likely to meet their objectives, and approving new projects that arose after the annual planning cycle.

Flexibility usually requires setting a reserve of unallocated funds that can be used during the year for new initiatives that were not anticipated during the planning process. Withdrawals from the reserve should be authorized only by the CEO or investment committee and must align with well-defined criteria, such as affirming that the release is for a strategically vital initiative or covering essential external costs, such as dealing with natural disasters. While there is no universally applicable percentage for the “right” amount to reserve, a general guideline is to set aside 5 to 20 percent of the corporation’s budget. For businesses operating in sectors with longer project lead times and minimal market volatility, such as utilities, a strategic reserve of about 5 percent of the budget may be sufficient. Conversely, industries characterized by rapid market changes and fluid resource allocation, like software, may find a reserve of approximately 20 percent more appropriate. Consumer-packaged-goods companies, for example, may encounter a newly launched campaign that fails to meet its targets or a competitor that launches a new product that senior leaders did not anticipate. As situations arise, the investment committee should reallocate resources quickly, opening up opportunities for other businesses and initiatives throughout the year.

Certain projects are easier to stage-gate during the formal planning cycle, such as pharmaceutical companies preparing to make significant investments in marketing once regulatory approvals are obtained. Other allocations of capital may be approved only provisionally because they require further analysis (for example, proof of concept for a new technology, or decisions to drill to a gas or petroleum deposit); in those cases, the investment committee should withhold that capital for in-year allocation. The key is to build in flexibility. An effective resource allocation process anticipates change and maintains at least a monthly cadence—and ideally, one that is more frequent than that.

The processes for turning strategy into action should be radically simple. The most effective processes clearly spell out the strategy and the role of each business in achieving that strategy, identify the most important value drivers, ensure that the most important initiatives have the resources they need, insist that the budget matches the first year of the long-term financial plan, keep to a compact planning schedule, and design and demonstrate in-year flexibility. After all, managing a large corporation is already complicated enough.

Tim Koller is a partner in McKinsey’s Denver office, and Zuzanna Kraszewska is an associate partner in the Warsaw office.

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What Does a Business Continuity Plan Typically Include?

Phyllis Drucker

• June 4, 2024
• Reading Time: 6 minutes

Technical failures are no longer an option in a business environment that relies on technology for everything, including the revenue stream. Still, business continuity requires more than securing technology from disasters. Unlike disaster recovery planning, business continuity plans involve more than recovering IT systems and their data. Instead, a good BCP will address common business risks and ensure a response that stabilizes business operations, including technology and other factors. So, to create a solid strategy we need to answer the question what does a business continuity plan typically include?

Table of Contents

Introduction

Business continuity plans help manage the risks businesses face from interruptions due to natural and man-made disasters, cyberattacks, and pandemics. Their goal is to manage risks affecting all areas of business operations.

Due to the complexity of developing, documenting, and testing a plan of this scale, their complexity often leads to organizations failing to plan.

This article simplifies what’s in a typical business continuity plan.

What Is Business Continuity Planning (BCP)?

Business continuity planning (BCP) ensures key business functions continue during disruptions, minimizing downtime and financial losses. This includes identifying threats, assessing risks, and preparing mitigation strategies. An essential step is a risk assessment to pinpoint potential interruptions, helping organizations grasp their risks and plan ways to handle them effectively.

Business continuity plans typically include elements essential for ensuring the continuity of critical business functions during and after a service interruption. These elements encompass operational (non-technical) and technical aspects of the organization’s day-to-day activities.

Business continuity plans evaluate risks, developing and then document mitigation and communication strategies for data backup, disaster recovery, cybersecurity, and facility damage by including the following key items:

• Risk assessment: Identifying and documenting potential threats and risks that could disrupt business operations, such as natural disasters, cyber-attacks, or supply chain interruptions.
• Business impact analysis and recovery objectives: Determine and document the impact of disruptions on key business processes, set recovery objectives to prioritize service restoration, minimize downtime, and minimize financial losses.
• Business continuity strategies: Establish backup procedures or remote work protocols to ensure that strategic business operations can continue during and after disruption.
• Crisis management and communication plans: Provide instruction on responding to crises, including clear communication plans to keep employees, stakeholders, and customers informed during a disruption.
• Documentation of the business continuity plan: Creating manuals that include procedures, contact information, and recovery strategies is essential to ensure a quick and effective response during a crisis.
• Training and awareness: Help employees understand their roles and responsibilities during a crisis and raise awareness about the importance of business continuity planning throughout the organization.
• Regular review and updates: Testing and review are critical to ensuring the business continuity plan reflects changes in the business environment, technology, or financial risks and remains effective and relevant.

Structuring the Business Continuity Team

A business continuity plan involves various stakeholders for successful implementation. The structure of the continuity team is vital for effective coordination.

Chief Risk Officer’s Responsibilities

The Chief Risk Officer (CRO) plays a vital role in business continuity planning and risk management. Their responsibilities include:

• Conducting risk assessments and collaborating with senior management to integrate risk management into the organization’s overall strategy.
• Developing strategies for mitigation and preparedness to ensure the continuity of critical business functions.
• Monitoring and evaluating the effectiveness of risk management measures.
• Keeping senior management informed about potential risks and recommending appropriate actions.
• Ensuring compliance with regulatory requirements related to risk management.

The CRO’s expertise and leadership are essential for establishing a robust business continuity plan that addresses the organization’s risks and ensures the continuity of critical business functions.

Business Continuity Manager’s Role

The Business Continuity Manager is responsible for the day-to-day management of the business continuity plan, including:

• Overseeing the development and implementation of the business continuity plan.
• Conducting regular assessments to identify vulnerabilities and improvements in the plan.
• Coordinating with various departments and stakeholders to ensure the plan’s effectiveness.
• Developing proactive measures to mitigate risks and ensure the continuity of critical business functions.
• Training and educating employees on their roles and responsibilities during a disruption.
• Conducting drills and simulations to test the plan’s effectiveness and identify areas for improvement.
• Maintaining documentation and records related to the business continuity plan.

Human Resources Role in Business Continuity

Human Resources (HR) is crucial in operationalizing a business continuity plan. They are responsible for ensuring all staff members know the plan and their roles during disruption and are cared for in the event of an emergency when they are on-site.

Facilities Management Role

Facilities Management manages the physical infrastructure, facilities, and equipment that support the organization’s operations. Their key business continuity planning responsibilities include:

• Collaborating with suppliers and partners to identify and address potential risks and disruptions in the supply chain.
• Regularly inspecting and maintaining facilities and equipment to minimize the risk of disruptions.
• Developing and implementing plans for responding to and recovering from disasters that may affect the organization’s facilities and operations.

Developing Critical Business Continuity Strategies

Developing effective business continuity strategies ensures critical business functions continue during disruptions. Two critical strategies include IT disaster recovery plans and crisis communication plans.

Downtime Mitigation with an IT Disaster Recovery Plan

The IT Disaster Recovery Plan focuses on IT system and data recovery post-disaster, incorporating data backup, recovery strategies, and data protection to ensure quick operation restoration.

Key elements of an effective IT disaster recovery plan include:

• Data backup: Frequent backups of all critical business data with off-site storage.
• Recovery Strategies and Redundancy: Strategic decisions and procedures for restoring IT operations or establishing redundant systems and failover mechanisms to ensure continuous IT operations .
• Data protection: Implementing measures to protect sensitive information from loss or unauthorized access.
• Testing and validation: Regularly testing the IT disaster recovery plan to identify weaknesses and ensure effectiveness.
• Documentation: Maintaining detailed documentation of IT systems, recovery procedures, and contact information for internal and external partners.

Crisis Communication Plans for Effective Business Operations

Crisis communication plans outline how the organization will communicate with internal and external stakeholders, ensuring timely and accurate information flow. An effective crisis communication plan includes the following:

• Identifying individuals representing the organization and communicating with internal and external stakeholders.
• Determining the appropriate communication channels , such as email, phone, or messaging platforms.
• Procedures for handling employee notification , including their roles and necessary safety measures.
• Protocols for communicating with external stakeholders , such as customers, suppliers, regulatory bodies, and the public.
• Templates and guidelines for crisis communications to ensure consistent and effective messaging.
• Employee training and drills to help them understand their roles and responsibilities.

Continuous Improvement and Audit Compliance

Continuous improvement and auditing compliance are vital in business continuity planning. Organizations must regularly assess compliance and enhance their plans to meet standards and regulations.

Over time, as operational resilience is ensured through regular updates to address emerging threats and changes, conducting audits helps ensure compliance and identifies areas for enhancement.

Aligning with International Standards

Aligning with an international standard makes it easier for organizations to engage in business continuity planning by providing a framework they can use in their planning process. Standards can help organizations develop a robust business continuity plan that ensures the organization’s ability to continue operations during and after disruptions.

The ISO 22301 Standard for Business Continuity Plan

ISO 22301 is an international standard that provides a framework for establishing, implementing, and maintaining a business continuity management system (BCMS).

The key components of ISO 22301 include many of the items addressed in this article:

• Leadership commitment
• Risk assessment and treatment
• Business impact analysis
• Business continuity strategies
• Incident response and recovery
• Testing and exercises
• Performance evaluation
• Continuous improvement

Updating Backup Plans to Address Emerging Threats

Business continuity plans must be regularly updated to address emerging threats and vulnerabilities. Risks and disruptions can evolve over time, and organizations must adapt their plans to ensure their continued effectiveness.

Regular updates to the business continuity plan involve:

• Identifying emerging threats:
• Updating risk assessments
• Developing response strategies
• Implementing proactive measures
• Regular plan reviews

The Business Value of Good BCDR Planning

Understanding the nuances between business continuity planning and disaster recovery ensures that organizations are ready when a problem strikes.

IT is familiar with and works towards ensuring system availability through disaster recovery, but often, their business partners fail to plan accordingly. By ensuring a business continuity plan is in place and able to be executed, business executives secure the revenue stream and future of the organization.

A well-thought-out business continuity plan is essential for mitigating risks and ensuring resilience in unexpected disruptions.

Businesses can proactively address challenges and maintain operational continuity by incorporating key elements such as risk assessment, crisis communication strategies, and IT disaster recovery plans.

Structuring a dedicated team, aligning with industry standards like ISO 22301, and continually updating plans to address emerging threats is crucial for effective business continuity management.

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