cover letter for 999 call handler

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Emergency Dispatcher Cover Letter

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Emergency Dispatcher Cover Letter Examples & Writing Tips

Use these Emergency Dispatcher cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• Emergency Dispatcher Example 1
• Emergency Dispatcher Example 2
• Emergency Dispatcher Example 3
• Cover Letter Writing Tips

Emergency dispatchers are responsible for handling emergency calls and sending help to those in need. They need to be able to think on their feet and make quick decisions in high-pressure situations.

In your cover letter, you need to highlight your skills and experience that make you the best candidate for the job. Use these examples and tips to write an emergency dispatcher cover letter that gets you the interview.

Emergency Dispatcher Cover Letter Example 1

I am excited to be applying for the Emergency Dispatcher position at the local police department. I have more than five years of experience in customer service and emergency dispatch, and I firmly believe that my skills and experience would be an asset to your team.

I have a proven track record of providing excellent customer service in high-stress situations. In my previous role as a 911 dispatcher, I received numerous commendations for my calm demeanor and ability to effectively manage multiple emergencies simultaneously. I am also proficient in using various computer systems and dispatch software.

Most importantly, I am passionate about helping people. I take great satisfaction in knowing that I am the first person that someone reaches out to in their time of need. I am committed to continuing to grow as a dispatcher and to providing the best possible service to the community.

Thank you for your time and consideration. I look forward to speaking with you soon about the Emergency Dispatcher position.

Emergency Dispatcher Cover Letter Example 2

I am writing in regards to the open Emergency Dispatcher position at your company. I am confident that I have the skills and qualifications that would make me the perfect candidate for the job.

I have been working as an Emergency Dispatcher for the past three years and during that time I have successfully handled a high volume of emergency calls. I have a deep understanding of the procedures and protocols that are necessary for this role and I am confident in my ability to handle any situation that comes up.

I am also an excellent problem solver and I have a knack for thinking on my feet. I am able to remain calm under pressure and I always prioritize the safety of the caller and the emergency responders.

I have attached my resume for your review and I would be happy to answer any questions you may have. I look forward to the opportunity to discuss this position further with you.

Emergency Dispatcher Cover Letter Example 3

I am writing to express my interest in the Emergency Dispatcher position that you have posted. I believe that my experience as an Emergency Dispatcher and my education make me a strong candidate for this position.

I have been working as an Emergency Dispatcher for the past three years at the 911 call center in City, State. My duties included taking emergency calls, dispatching police, fire and medical personnel to the scene of emergencies, and providing information to callers about how to handle various situations. I also worked as a trainer for new employees and assisted with training new employees on the computer system used by our department.

My experience as an Emergency Dispatcher has given me the opportunity to work with people from all walks of life. I have learned how to deal with people in crisis and how to calm them down so that they can provide accurate information to help first responders when they arrive on the scene. I have also learned how to prioritize calls based on the severity of the situation and how to keep myself calm under pressure.

I would like to thank you for your time and consideration. I look forward to hearing from you soon.

Emergency Dispatcher Cover Letter Writing Tips

1. highlight your customer service skills.

Emergency dispatchers are responsible for handling emergency calls and providing assistance to the caller. In your cover letter, you’ll want to highlight your customer service skills and explain how you’ve helped people in the past. Some great ways to do this include:

• Providing a brief overview of a past project (or similar projects) that shows how you helped customers achieve their goals. This will also give hiring managers an idea of the type of work they can expect from you in the future.
• Mentioning specific metrics for improvement (e.g., decreased response time, increased accuracy) and positive results that stem from your efforts.
• Explaining how you’ve gone above and beyond to help people in difficult or stressful situations.

2. Customize your cover letter

To convince employers to hire you, customize each application by highlighting how your past experiences make you a strong candidate for the job. For example, if one of the company’s goals is to decrease the number of abandoned calls, mention how your previous experience in customer service will help reduce the number of abandoned calls. If there are any specific business problems listed on their website or job description as part of their hiring process, be sure to include these issues in your cover letter when referencing why you’re a good fit for the role.

3. Show results you can bring to the table

One of the most important parts of your cover letter is highlighting what you’ve done for previous employers, and how that past experience will be valuable in this new role. This shows hiring managers that not only do you have strong customer service skills, but also that you know how to improve a company’s operations.

Here are some examples of successful cover letters where candidates show their value and results:

• Increased online sales by 35% in first quarter with new CRM system implementation
• Created a marketing campaign by analyzing data from all sales channels, increased revenues by 52% over previous year
• Opened five new accounts as well as managed 10 existing client files; improved client retention rate from 95% to 97%, with two clients renewing contracts early

4. Proofread your cover letter

Hiring managers are looking for reliable, hardworking individuals who are committed to excellence. Provide them with no reasons to doubt you by proofreading your cover letter. If it’s riddled with errors, they will assume you won’t be able to provide high-quality customer service.

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Call Center Operator Cover Letter Samples & Examples That Worked in 2024

The ultimate guide to writing a great call center operator cover letter

Call center operators are responsible for handling the inbound and outbound calls at a company, providing excellent customer service to all callers. To earn a position as a call center operator, you will need a cover letter that captures your best customer service skills and your professional dedication.

In this guide, we will teach you all about the essential elements of a strong call center operator cover letter. Keep reading to learn about:

• How to properly format your cover letter header & headline
• Why your cover letter needs a personalized greeting
• How to write your call center operator cover letter introduction
• Ways to highlight your professional value as a call center operator
• What to say in your cover letter closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. How to properly format your cover letter header & headline

The first key components of any effective call center operator cover letter are a well-formatted header and headline.

Your cover letter header refers to the block of text – commonly found in the top left corner of the document – that includes all the identifying information about you (the applicant) and the company you are applying to.

As for the cover letter headline, this is a brief title statement that helps to preview the most important information in the letter and initially hooks the employer’s attention.

Below, we have provided more in-depth explanations and examples of each of these elements:

Formatting the header

A cover letter header is not bound by a strict set of formatting rules – however, there are a few key components it should contain. Your header should always have between 3 to 4 lines of text that include:

• The name of the company you are applying to (& the department, when applicable)
• Your name and professional title
• Your professional contact information (phone number, email address, LinkedIn, etc.)

Here is an example of a well-formatted header on a call center operator cover letter

To: Delta Airlines, Call Center Department From: Jack Smith , Call Center Operator (123) 456-7890 | [email protected] | linkedin.com/in/jack-smith

Writing the headline

When writing the headline of your call center operator cover letter, you should always use a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here is an example of a well-written call center operator headline and a brief breakdown of its essential components

3 Customer Service Skills that Make Me the Perfect Call Center Operator for Your Company

Trigger Word/Number : 3 Skills Keyword: Customer Service, Call Center Operator Adjective/Verb: Perfect Promise: For Your Company – the addition of this detail at the end of your headline shows the employer you intend to relate your skills directly to their company’s needs.

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2. How to write a personalized greeting for your call center operator cover letter

The greeting of your cover letter is where you address who the letter should be sent to.

Using a personalized greeting that addresses a specific person or department’s name is crucial, as it shows employers you have excellent attention to detail and have thoroughly researched their company.

If you cannot pinpoint who exactly will review your cover letter, then you may opt for one of the following alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. How to craft a compelling call center operator cover letter introduction

The headline and greeting of your cover letter work together to initially grab an employer’s attention. To keep them interested, you need a compelling introduction that includes:

• A brief overview of your professional history and goals
• A statement on why you are enthusiastic about applying to this company
• A mutual acquaintance (when possible)

Here is an example of how to write a call center operator cover letter introduction

To the [Company Name] Hiring Manager,

I am an experienced Call Center Operator with more than 6 years working for a major cellphone provider. My former employer, Jane Doe, is a professional associate of your CEO and recommended I apply for this position as it offers me a greater opportunity to demonstrate my leadership abilities and to achieve professional growth.

4. How to highlight your professional value as a call center operator

Following your introduction are the body paragraphs of your cover letter. Ideally, you should include between 2 to 4 body paragraphs that offer in-depth answers to these key questions:

• What excites you about working at this company?
• What do you hope to learn from working at this company?
• What accomplishments or qualifications make you stand out as an applicant?
• What key skills do you possess that are relevant to the position?

Accomplishments are especially important to emphasize within your cover letter, as they give employers real-life examples of what you are capable of and what you can accomplish at their company.

Here is an example of how to describe an accomplishment in a call center operator cover letter

As the Call Center Operator for [Former Employer], I provided efficient service that resulted in a 3-year average 95% customer satisfaction rating in the annual customer survey. Additionally, I completed problem-solving calls at a 15% faster rate than my call center counterparts.

5. How to craft an impressive closing statement for your call center operator cover letter

To conclude your cover letter, you will need a powerful and memorable closing statement that includes:

• An enthusiastic sentence saying you are looking forward to hearing from them
• An additional sentence stating you will follow up, including how you will contact them or how they can contact you
• A formal sign-off

Here is an example of an effective closing statement from a call center operator cover letter

I am eager to speak with you directly about this position and how I can apply my skills to benefit your company. You may reach me to schedule a meeting during normal business hours Monday through Friday at (123) 456-7890. I greatly look forward to hearing from you and will reach back out within a week’s time if I have not yet heard back.

Many Thanks,

[Applicant Name]

 Follow this cover letter outline for maximum success.

Martin Poduška

Martin is a resume expert and career advice writer at Kickresume. In his five years at Kickresume, he has written hundreds of in-depth, painstakingly researched resume advice articles and, as chief editor, he has also edited and revised every single article on this website. Tens of thousands of job seekers read Martin’s resume advice every month. He holds a degree in English from the University of St Andrews and a degree in Comparative Literature from the University of Amsterdam .

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Call Centre Cover Letter Template

• Cover Letters
• Customer Service

If you’re looking to apply for  call centre jobs , we can help get your cover letter ready with our call centre cover letter template. Simply follow the examples provided, adding in details of your own experiences and why you are the perfect candidate for this job.

If you also need to go over the basics of cover letter writing, be sure to check out our guide on  how to write the perfect cover letter .

Your name Your address

Hiring manager’s name Company name Company address

Dear (use hiring manager’s full name if you know it, if not use sir/madam),

I’m writing to apply for the role in the call centre currently advertised on Fish4.co.uk. Please find enclosed a copy of my CV.

As you’ll see, I have valuable experience working as a call centre agent. In my previous role I was responsible for answering calls, assessing customer needs, redirecting calls to the relevant department, answering customers via emails and ensuring they had a good customer experience.

I am an enthusiastic and hard-working person with excellent communication skills, both written and verbal. I have plenty of experience when it comes to taking calls and informing the customer of products and services best suited to their needs. I have a clear and communicative phone manner, and am well-equipped at handling any issues that might arise. Finally, I know how to deal with a high volume of calls and to work under an immense amount of pressure. 

With my experience and expertise, I strongly believe that I would be an asset your team at  (company name) .  

Thank you very much for considering my application. I look forward to hearing from you,

Yours sincerely  (if you know their name) /  Yours faithfully  (if you do not know their name),

Your name Contact phone number

Related links

• Customer Service Cover Letter Template
• Customer Service Advisor CV Template
• How to Write a Customer Service Personal Statement

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Call handler/emergency medical dispatcher

You'll deal with emergency calls from the public and make sure that the right help reaches people as soon as possible.

Working life

Call handlers and emergency medical dispatchers work in ambulance control rooms as part of a team. In most ambulance trusts, call handler and dispatcher are separate roles, but some trusts combine them. 

Working quickly and calmly, call handlers take essential details about the patient's condition and location, logging the information onto a computer system. 

In extreme cases, they may have to talk a member of the public through an emergency procedure, such as clearing an obstruction from someone's airway. Or they might need to persuade someone they should visit their GP or emergency department rather than sending an emergency vehicle to them.

The information is then passed to an emergency medical dispatcher who uses a triage system to decide which staff and vehicles to dispatch, based on the severity of the situation and the resources available.

While the clinicians are on their way, the emergency medical dispatcher can pass them further essential details so they can go into action when they reach the scene. The pace can be furious and they could need to dispatch 15 vehicles an hour as well as dealing with queries from crews.

Call handlers and emergency medical dispatchers often work under great pressure. They might deal with life-or-death emergencies such as a major incident, a heart attack or drug overdose, or be faced with a situation such as a child with a suspected broken leg.

You could also work as a call handler in the  NHS 111 service , taking calls from members of the public about non-emergency health problems. You will typically use specialist computer software to provide the caller with an appropriate response to their healthcare needs within a timeframe.

Regional clinical coordinator and paramedic

The best bits of the job are being able to reassure patients who are waiting for a response, triaging patients so they get the most appropriate care, and managing and supporting the team.

Entry requirements 

There are no set entry requirements to become an emergency call handler or medical dispatcher, but employers expect good standards of literacy, numeracy and IT skills. Some may ask for qualifications such as GCSEs, NVQs or equivalent. Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in a call centre or other customer service or healthcare role.

You'll also need need to know how the values of the NHS Constitution apply in your everyday work. 

Must-have skills 

You'll need to stay calm under pressure, be able to deal with people who may be angry or upset and work well in a team. You'll also need excellent communication and keyboard skills.

Training and development 

Training for emergency call handlers and dispatchers will include using the call centre equipment/software, first aid and how to give telephone advice. You may also have the opportunity to do an apprenticeship.

Career development 

Working as an emergency call handler is often a starting point to a career in the ambulance service. You could progress to become a team leader at band 6. You would be in charge of a team of call handlers or dispatchers, responsible for allocating work. With further experience you could become a manager or duty manager at band 7, responsible for line management of staff or of the call centre during a shift.

You could take further training to become an emergency care assistant or train as a paramedic. You would have to pass entrance exams and meet other requirements before being accepted onto a paramedic course. Some ambulance trusts offer apprenticeships.

Pay and benefits

Your standard working week will be around 37.5 hours with shift work including evenings, nights, early starts, weekends and bank holidays. You’ll be paid on the Agenda for Change ( AFC ) pay system, typically starting at band 3 or 4.

You’ll also have access to our generous pension scheme and health service discounts, as well as 25 days of annual leave plus bank holidays.

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Emergency call handler roles – FAQs

As members of the Integrated Urgent & Emergency Care team, Emergency Call Handlers answer and take charge of all our incoming emergency 999 calls.

They are the first point of contact for our callers, some of whom will be distressed, anxious or panicking.

Emergency Call Handlers use effective communication skills to obtain the required essential patient information.

They use the Medical Priority Dispatch System to obtain an initial assessment of both the patient and the scene in an efficient manner and are also responsible for accurately recording essential patient information in a precise and timely manner on both the Computer Aided Dispatch system and by completion of handwritten paperwork for both emergency and non-emergency ambulance requirements.

Trainee Emergency Call Handlers undergo five weeks of classroom training followed by a minimum of 10 supervised shifts in our Emergency Operations Centre.

During your training period, you will receive a basic salary of £27,228 per annum pro rata (inclusive of Inner London High Cost Area Supplement).

After your training period, you will receive a salary of £32,450 per annum pro rata (inclusive of Inner London High Cost Area Supplement)*.

Upon completing one year in the role, you will be promoted to the position of ‘Emergency Call Coordinator’. You will receive a pro rata salary of £35,240 per annum, which includes the Inner London High Cost Area Supplement*.

Please note: *Post-training salary will vary dependent on the number of unsocial hours worked.

We are an emergency service and you will be required to work a rotating shift pattern, covering 24 hours per day, 7 days per week.

We operate out of two sites:

• Waterloo – 220 Waterloo Road, London, SE1 8SD
• Newham – 1000 Dockside Rd, London E16 2QU

Training takes place at our training centre in Barking.

When completing your application, all sections of the form need to be complete, including detailing your full employment and education history. Please also ensure your contact details are correct.

Ensure that any relevant convictions, cautions or previous dismissals are declared.

When completing your supporting information, please highlight your experience, knowledge, achievements, skills & abilities that meet the criteria of the person specification. We will only review applications with a minimum word count of 150.

If you have a disability or require any reasonable adjustments to attend assessment or interview, please confirm this in your application.

If you are shortlisted, you will be invited to attend a 45-minute assessment to evaluate your comprehension, recall, and typing skills.

If successful at assessment, you will be invited to a competency-based interview where we will be looking for examples of your experience and understanding in the following areas:

• Ability to deal with stressful situations
• Team-working
• Confidentiality
• Equality, Diversity and Inclusion(EDI)

Minimum of 3 GCSE’s or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent

• Experience within a customer orientated environment
• Ability to work 24 hour rotating shifts
• Good verbal and written communication skills
• Age 18 years or older (in line with legislation)

Emergency services call handler

A day as an emergency services call handler

You work in the emergency medical dispatch centre for your local ambulance service, and today you begin at 2pm on the late afternoon shift. Your role is to take details from 999 call handlers, and decide the best emergency response to send to the scene.

Your first call is from someone who has just witnessed a car accident. The passenger in one of the cars appears to be quite badly hurt but the driver is unhurt and is in a very agitated state. After finding out about the location and traffic in the area you radio a nearby ambulance sending incident details direct from your computer and ask paramedics to attend. Because the situation will require investigation and could possibly become volatile you decide to call for the police to attend too.

You send out different emergency vehicles throughout the day, and even a paramedic helicopter. You enjoy the important nature of your work, and like playing a key role saving lives every day.

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Emergency Medical Advisor (999 Call Handler)

This job is now closed

Job summary

Your NHS needs YOU!

Why apply for this role?

Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

You are the first person our patients speak to when they call 999 in an emergency.

What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?

• Our 999 Emergency Call Handlers are all caring and empathetic
• They all have great communication skills
• They're all happy and able to work flexibly

Main duties of the job

As a SECAmb 999 Emergency Call Handler, you are the first point of contact and are responsible for ensuring the correct information is obtained from the caller, whilst offering advice or re-assurance sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition which categorises the seriousness of their illness or injury to ensure the patient receives the most appropriate care from us, this may be an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway or self care advice.

We will provide full training in a warm, friendly environment in our Emergency Call Centres.

Our comprehensive training programme:

• 9 weeks full time training
• Is full time, even for part time applicants
• Has a 'must' attend policy due to you obtaining your Pathways licence
• Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go "live".
• Is designed to fully support full transition to call handling independently

As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. If you have a requirement to work nights ONLY, this can also be catered for.

For a detailed insight in the Call Handler role, please see the information slides attached to this advert.

What we can offer you:

• Competitive salary of £22,816 - £24,336 with the earning potential of up to £28,000 per annum.
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday - Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £15.75 per hour. For Sundays and Public Holidays, you will earn approximately £19.75 per hour.
• 35 days' annual leave inclusive of Bank Holidays (pro rata)
• Flexible working hours on a rota pattern
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Salary Sacrifice schemes for cars or push bikes
• Access to occupational health
• Enhanced DBS check
• Bonus schemes

Date posted

01 September 2023

Agenda for change

£22,816 to £24,336 a year per annum NHS Agenda for Change Section 2 + NHS Unsocial Hours

Working pattern

Full-time, Part-time

Reference number

278-999CHG-0109-JG

Job locations

Gillingham Emergency Operations Centre

Bredgar Road

Job description

Job responsibilities.

The role of an Emergency 999 Call Handler (Emergency Medical Advisor)

When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services.

This role can be demanding, challenging, and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.

• Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service
• We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment
• You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience
• This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature

Further Information

All successful applicants will be required to undertake an Enhanced DBS check for adults and children.

Upcoming training dates

We have availability on courses starting in October and November

Person Specification

Qualifications.

• Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills OR Evidence within previous employment that they have used Maths and English to GCSE level or higher
• Level 2 in Customer Service or Health and Social Care
• Previous experience working and communicating with the public
• Ability to communicate with a variety of different people and build rapport
• Experience of working in a computer based role - strong IT skills
• Previous experience working in a team or with stakeholders across a range of settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name, employer's website.

https://www.secamb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Advisor

Joline Gunn

[email protected]

Supporting documents

Privacy notice.

SECamb's privacy notice (opens in a new tab)

Material Handler Cover Letter Example

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Start your Material Handler cover letter with a strong opening that grabs the hiring manager's attention. Begin by addressing the letter to a specific person, if possible. Use a professional greeting followed by an engaging first sentence that introduces you and highlights your enthusiasm for the role. For example: "Dear [Hiring Manager's Name], As a dedicated Material Handler with over 3 years of experience in fast-paced warehouse environments, I was excited to discover the opportunity at [Company Name]. My proven track record in inventory management and commitment to safety aligns perfectly with the responsibilities outlined in your job posting." This approach is effective because it personalizes the letter, demonstrates your interest in the company, and immediately showcases relevant experience.

The best way for Material Handlers to end a cover letter is with a concise and confident closing that reiterates their interest in the position and their readiness to contribute to the team. They should express appreciation for the hiring manager's time and consideration, and include a call to action that invites further discussion. For example: "Thank you for considering my application. I am eager to bring my strong work ethic and proven track record in material handling to [Company Name]. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team. Please feel free to contact me at your earliest convenience to schedule an interview." This closing statement is polite, professional, and shows initiative, which are key qualities for a successful Material Handler. It also opens the door for further engagement, which can be crucial in securing an interview.

Material Handlers should include the following elements in their cover letter: 1. **Introduction**: Start with a clear introduction that includes the position you're applying for and where you found the job listing. If you have a referral or connection to the company, mention it here. 2. **Relevant Experience**: Highlight your experience as a Material Handler or in similar roles. Be specific about the types of materials you've handled, machinery you've operated (e.g., forklifts, pallet jacks), and environments you've worked in (e.g., warehouses, distribution centers). 3. **Key Skills**: Emphasize skills that are crucial for Material Handlers, such as inventory management, attention to detail, physical stamina, safety consciousness, and the ability to work in a team. If you have certifications, such as a forklift operator's license, make sure to mention them. 4. **Accomplishments**: Mention any achievements that demonstrate your capability as a Material Handler. This could include metrics like the volume of materials you've managed, improvements to inventory turnover, or safety records you've contributed to. 5. **Understanding of the Company**: Show that you've done your research and understand what the company does. Explain why you're interested in working for them specifically, and how your skills and experience will benefit their operations. 6. **Adaptability and Learning**: Material handling can be dynamic, with new technologies and processes constantly emerging. Express your willingness to learn and adapt to new methods, and give examples of how you've done this in the past. 7. **Professionalism and Reliability**: Employers need to trust Material Handlers to be on time, work efficiently, and handle materials responsibly. Provide examples of your reliability and professional attitude towards work. 8. **Closing**: End your cover letter by reiterating your interest in the position and the company. Include a call to action, such as expressing your eagerness to discuss your application in an interview. Remember, your cover

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[08:41] Jessica Harrison

HRGO are currently recruiting for a 999 Call Handler on behalf of Kent Police, based in Maidstone. This is a Permanent position.

Job Title: 999 Call Handler

Location: Maidstone

Salary: £23,500 Per annum with a 10% shift allowance on the 24/7 shift pattern.

Shift Patterns: There are 2 shift patterns available 33hr per week and a 37hr per week.

* The 33hr contract is a 24/7 shift pattern which includes working days nights weekend and bank holidays. This shift pattern offers a 10% shift allowance on top of your salary.

* The 37hr contract being a core hour contract with the latest finishing time of 10pm this will also include working weekends and bank holidays.

Please only apply if you can cover at least one of the above shift patterns.

You the first point of contact taking both emergency and non-emergency phone calls from members of the public. You will receive a variety of calls, often challenging in nature.

Experience Required

* Previous call centre environment (desired).

* Customer Service experience (essential).

* Excellent listening skills.

* Remain calm under pressure.

* Handle traumatic, emotional and distressing situations.

* The ability to manage and support others during times of crisis -most commonly during an emergency call.

* Great IT skills (including good typing skills) and a high-level of accuracy.

* Blue light discount card.

* Access to onsite gyms.

* Access to internal support network.

* Kent Police recreation associations - discounts on holiday cottages and opportunities to join sports teams.

* Issued uniform.

* National and local awards.

* Team breakfasts.

It is ideal if you drive for this role due to the shift times and poor public transport connections.

Do you want to be part of a team of 999 Call Handlers answering a variety of emergency and non-emergency calls, helping member of the public daily.

Please apply now if you're interested!

Jessica.Harrison @hrgo.co.uk

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