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Telstra mobile plans review
How does australia's biggest telco fare against the competition.
Tom's Guide Verdict
As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.
Most reliable network
Widest coverage
Plenty of options
Comparatively expensive
Weak value on cheaper plans
Why you can trust Tom's Guide Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Find out more about how we test, analyze, and rate.
As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.
Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.
And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.
That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level.
For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.
It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.
Telstra mobile plans and pricing
- Telstra SIM Only plans significantly more expensive than competitors
- No lock-in contracts for Telstra Upfront plans
When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.
Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.
Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m.
Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.
Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.
For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$59 p/m Medium Optus Choice Plus Plan is already AU$3 cheaper than Telstra's entry-level Basic offering, only with twice the monthly data (100GB) and with uncapped 5G download speeds.
Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry.
We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.
Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.
Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.
Telstra mobile plans: price and data comparison
Telstra mobile coverage.
- Telstra has the widest reach of the three major telcos
- Optus still holds award for fastest 5G download speeds
As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 .
That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.
But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.
Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.
When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.
Telstra mobile plans: Extras, perks and offers
- Telstra Plus members earn points to spend in Telstra Rewards store
- Telstra Personal customers get bonus streaming offers
All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.
Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.
Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.
Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.
Telstra mobile plans: customer service and community reviews
- Support team now almost entirely based within Australia
- Mostly negative online reviews from customers
As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team.
When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.
Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).
Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter.
Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.
Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.
Telstra mobile plans: Bottom line
Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.
On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.
But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.
If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .
- Best Australian phone plans with international roaming
Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.
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Telstra Launches Mobile Plans for Small Business
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Sweating in spring office air isn't helping, five minimum features needed in your choice of a business laptop, venom blackbook zero 15 phantom, telstra targets small businesses with go business mobile plans. telstra's latest mobile plans for small business include unlimited sms, free calls to other mobiles on the same account, shareable data, and a free entertainment bonus..
Telstra Go Business mobile plans start at $65 per month. That gets you 1.5GB of mobile data, $800 worth of standard calls (albeit in telco 'funny money' where a two-minute call costs $2), free calls to "eligible mobiles" on the same account and to 1800 numbers, unlimited SMS and MMS, and unlimited voicemail retrieval and diversion.
An extra $20 a month boosts the inclusions to 3GB of data and $1,200 worth of calls.
If that's still not enough, the remaining plans include unlimited standard calls and either 6GB ($100), 10GB ($135) or 16GB ($195) of data.
Mobile data can be shared between devices on the same account. This potentially reduces the need to pay for excess data, which is automatically charged at $10 per GB once the limit for the month is reached.
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Customers on Go Business plans also get an extra data-only SIM for use in a tablet or mobile broadband device such as a dongle or a Wi-Fi router.
As a further sweetener, Go Business plans include the choice of a bonus six-month subscription to the Presto movie and TV streaming service, a 12-month NRL digital pass, or a 12-month AFL Live pass. Data charges apply to Presto use, and may apply to NRL and AFL content if the phone or tablet is not connected directly to the Telstra mobile network.
Go Mobile plans are also available for consumer use, starting at $55 per month for 1GB of data, $550 worth of standard calls, and unlimited SMS and MMS. As with the business plans, data can be shared between phones on the same account.
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Telstra Business Phone Plans
Posted by Dean Heckscher 30/06/2021
Regardless of the business, communication is the area that can make or break you. Communicating with clients, suppliers, customers and even your own staff allows the business to be productive, efficient and most importantly, stay in business. That’s why business plans from telcos exist – and in particular, Telstra Business plans.
With the way technology has evolved and integrated itself within both our personal and working lives, communicating has also become easier to do, with the majority of the population having access to a phone. As a result, having a suitable phone and phone plan has become essential for a successful business.
Despite the positive impact phones have on business, choosing the best phone plan for your business is a decision that you shouldn’t take lightly, with plenty of telcos offering deals and plans to suit all needs. As one of the biggest telcos in Australia, it’s no surprise that Telstra has many options for your business, regardless of how big or small it is. With plenty of options for both established premises as well as those who are constantly on the move, Telstra is a worthwhile option to consider.
Telstra Business Plans
Telstra Business plans come in all shapes and sizes, regardless if you have to be on call 24/7 or simply work a few days a week. For those who also like a bit of play with their work, all Telstra small business plans include unlimited data within Australia (speed-capped at 1.5Mbps when you surpass your monthly data allowance) and data sharing between devices on the same account (although you can’t share unlimited data – not that you’d need to, because everyone would have it). Every plan except for the $55 small plan includes 5G access. Customers can add on the international calls pack for $10 per month, and get unlimited talk and text to 23 selected countries.
Telstra SIM Only Business Plans
Starting from $55 per month, Telstra offers four SIM Only plans, ideal for those who already have a mobile. Available without any contracts, Telstra Business plans offer 40GB on the smallest plan and 180GB on the largest plan. The plans are very similar to Telstra’s upfront plans . These plans are not available to enterprise customers. Here are all of the plans:
- Small : 40GB for $55 per month (Does not include 5G access)
- Medium : 80GB for $65 per month
- Large : 120GB for $85 per month
- Extra Large : 180GB for $115 per month
Telstra Business plans (except for the Small plan) also include three months of MYOB Essentials, perfect for any small or medium-sized business looking for accounting software. A subscription service applies after three months.
Should I get a Telstra Upfront plan or a Telstra Business plan?
You’ll find that Telstra’s Business plans are actually very similar to Telstra’s Upfront plans. One of the biggest differences is that you’ll need an ABN to sign up on a Telstra Business plan, although this isn’t necessary for a Telstra Upfront plan.
Beyond that, there’s no difference, apart from some perks like data-free music streaming on Telstra Upfront plans and three months of MYOB essentials on Telstra Business plans (excluding the small plan).
The following table shows selected published Telstra Upfront plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.
Mobiles on a Plan
Telstra offers a variety of 12 month and 24 month phone plans, allowing customers to find the best for their business. In addition to all of the services provided with the plan, you’ll be able to choose from the latest phones on offer, including the iPhone 12 , the Samsung Galaxy S21 and the OPPO Find X3 Pro .
Telstra Enterprise Phone Plans
For larger businesses, Telstra offers a wide range of plans and bundles to allow for an office expansion or simply an upgrade. The majority of Telstra Enterprise plans focus heavily on big teams and workplace productivity (including options to sign up for business-oriented software), aimed more towards the mobile workforce, so it’s best to contact your local Telstra provider for the best deals and prices for your business. You’ll need to do this anyway, as Telstra Enterprise services rely on a callback service to sign up.
How do Telstra Business plans compare to Optus and Vodafone?
It should come as no surprise that Optus and Vodafone both offer business ready phone plans. Compared to Optus and Vodafone, Telstra offers the most expensive plans, with plans starting at $55 per month for 40GB of data, while Optus business plans start at $45 for 20GB (offering very identical plans to its consumer plans). Vodafone on the other hand does things a bit differently, incentivising that you get a Vodafone Infinite plan (as in, one of its personal plans, which start at $40 for 10GB) and then add on a SIM Only Team Plan for every team member you have (which is $25 per month for unlimited data with 2Mbps speeds).
Each provider offers unlimited data, with Vodafone offering different unlimited speeds depending on your selected plan. Across all three providers, 5G access is included (except for Telstra’s Small plan). Inclusions are also different from provider to provider – Telstra is the only one of the three to offer the MYOB Essentials three month trial, Optus is the only one that offers Optus Sport, and Vodafone offers faster unlimited speeds (ranging from 2Mbps to 25Mbps, depending on the plan). Extras are added and removed by these providers from time to time, so it’s worth comparing them when you sign up for a plan.
If you’re interested in picking up a personal plan from Optus or Vodafone, you can find them in the table below.
Are Telstra Business plans worth it?
With phone use as individual as a business, it can be tough to decide which plan is the best fit for your circumstances. Some businesses rely heavily on data packages, while others rely solely on phone calls and messaging, while some rarely relying on their phones at all. As a result, it’s always recommended that you do your own research into what’s on offer and to think ahead about how you’ll be using your business phone in the future.
If you’re the sole operator, there isn’t much difference between a small business plan and a personal plan from Telstra, with the business plans priced very similarly. If you’re running a small or medium-sized business, it might be worth getting several Telstra Business plans on the same account and giving the SIM’s to your employees. If you’re running a large business, it might be worth getting in touch with Telstra directly through their Enterprise service.
Telstra has always been regarded as a leader of telecommunications in Australia, providing a wide range of services and products to suit the needs of both businesses and individuals. But despite the expertise, it’s still best to compare a range of different offers to find the best deal for your business.
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**Max. Data/Billing Period
The amount of data the provider has advertised for the billing period of their plan.
Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.
Actual product inclusions can be found on the provider’s website.
^^Advertised Cost/Billing Period
The advertised cost the provider has advertised for the billing period of the plan.
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- Advertised data (per billing, and monthly cost as shown in the table may not be the same as the amounts per billing period). Contact Provider for the billing period costs and inclusions.
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