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Managing DU Postpaid Business Plans: Balance Checks & More

Managing DU Postpaid Business Plans

In the fast-paced business world of the MENA region, staying connected and managing your expenses efficiently is crucial. For UAE businesses, DU’s postpaid plans are a popular choice, offering flexibility, convenience, and reliability. But are you making the most out of your DU postpaid business plan? In this comprehensive tutorial, we will walk you through the essentials of managing your DU postpaid plan, from balance checks to optimizing your usage. Whether you’re a startup or an established enterprise, this guide is your key to cost-effective communication and seamless operations.

Understanding DU Postpaid Business Plans

Mena startups raised $101 million in August 2023

Before diving into the nitty-gritty details, let’s start with a brief overview of DU’s postpaid business plans. These plans offer businesses a range of options, with varying data and talk-time allowances to suit your specific needs. They also come with exciting add-ons, such as international calling and data roaming packages. The flexibility of postpaid plans means you can adjust your services as your business grows.

Checking Your DU Postpaid Business Plan Balance The first step to managing your DU postpaid plan effectively is keeping a close eye on your balance. No one likes the surprise of an unexpectedly high bill. Here’s how you can check your balance:

Online Account: DU provides a user-friendly online portal where you can log in and access your account details, including your balance. This is a convenient and immediate way to check your usage.

DU Mobile App: Download the DU mobile app for a quick and easy way to check your balance and usage. The app is available for both iOS and Android devices.

Text Message: You can also check your balance by sending a text message with a specific code. DU customer support can provide you with the exact code for this service.

Customer Service Hotline: Alternatively, you can simply call DU’s customer service hotline and inquire about your balance.

Managing Your Usage

Now that you know how to check your balance, it’s time to learn how to manage your usage efficiently to avoid any unwelcome surprises on your bill. Here are some key tips:

Set Usage Alerts: DU allows you to set usage alerts. You can choose to receive notifications when you reach a certain data or talk-time limit. This helps you stay in control of your consumption.

Analyze Usage Trends: Regularly review your usage trends. Look for patterns to understand when and where your data and talk-time is being utilized the most. This can help you optimize your plan accordingly.

Opt for Data Packages: If your business relies heavily on data, consider opting for data packages. DU offers various data bundles, allowing you to get the most value out of your plan.

International Calling and Roaming

For businesses with international operations or clients, DU offers add-ons for international calling and data roaming. These add-ons are designed to make international communication more affordable and convenient. Here’s what you need to know:

International Calling: DU provides international calling packages tailored to different regions. These packages can significantly reduce your international calling costs, making it easier to stay connected with clients and partners worldwide.

Data Roaming: When your business takes you abroad, DU’s data roaming packages ensure that you can stay connected without breaking the bank. These packages offer data at reasonable rates, helping you avoid exorbitant roaming charges.

Bill Payment and Payment Methods

Managing your DU postpaid plan also involves handling your bills efficiently. DU offers various methods for bill payment:

Online Payments: You can easily pay your bill online through the DU website or app. This is a hassle-free way to settle your dues.

Auto-Pay: Set up auto-payments to ensure that your bills are paid on time every month. This is a convenient option for busy business owners.

Payment Centers: DU has numerous payment centers across the UAE where you can pay your bills in person.

Bank Payments: You can also pay your DU bill through most major banks in the UAE. Contact your bank to inquire about their bill payment services.

DU Customer Support

DU’s customer support is there to assist you with any questions or concerns you may have about your postpaid plan. You can reach out to them through various channels:

Hotline: DU’s customer service hotline is available 24/7, making it convenient for you to get assistance at any time.

Online Chat: If you prefer online communication, DU offers a live chat option on their website.

Email: You can also send your inquiries or concerns via email. DU’s customer support typically responds within a reasonable timeframe.

Managing your DU postpaid business plan doesn’t have to be a daunting task. With the right knowledge and tools, you can keep your communication costs in check, stay connected internationally, and ensure your bills are paid promptly. By regularly checking your balance, monitoring your usage, and taking advantage of DU’s additional services, you can make the most of your postpaid plan while saving your business valuable resources.

So, whether you’re a small startup or a large corporation, remember that DU’s postpaid business plans are designed to meet your specific needs. Take the time to explore the DU website, use the mobile app, and reach out to their customer support when you need assistance. With DU, your business communication will be smoother, more cost-effective, and more efficient.

Now, it’s over to you! Start managing your DU postpaid business plan effectively today, and watch your business thrive in the vibrant landscape of the MENA region.

If you have any questions or need further assistance, feel free to reach out to DU’s dedicated customer support team. They are ready to help you navigate your DU postpaid journey with ease.

By Vitalii Minka

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Business mobile plan 600, 85 gb national data, unlimited national minutes, unlimited international minutes, 300 national sms, 300 international sms, 10000 business calling circle minutes, free internet calling pack, aed 1000 500 /month + 5% vat, business mobile plan 500, 110 gb national data, unlimited national minutes, 60 incoming/outgoing roaming minutes, 2 gb roaming data, 100% discount business calling circle minutes, 1500 national minutes, 750 international minutes.

• These numbers are Metallic Numbers that are charged at a minimum commitment of AED 1000 per month.
• The numbers will have a discount of 50% on the commitment amount.
• The offer is available for both Corporate and Employee paid lines, starting from 23rd March 2023 until 22nd April 2023.
• The Metallic Numbers have a 24-month contract period.
• You need to subscribe to a Postpaid plan with the Metallic Number.
• Can I keep the Metallic Number if I change my plan to Prepaid, port-out or change ownership? The Metallic Number has a commitment of 24 months. If you cancel, change the plan to a Prepaid/Personal line, port-out or change the ownership, we are entitled to reassign the corresponding Metallic Number to another user after the completion of the quarantine period of 12 months.
• At the end of the contract, we will notify you through SMS and email to renew your contract. Each SMS will be sent at the 30-day mark, 15-day mark and one day before the rate plan contract is due to expire.
• We recommend renewing your currently subscribed plans to avoid missing the Metallic commitment (AED 500).
• If you are a Monthly Payment Rate customer, you can visit any du Store.
• If you are a Corporate customer, you can either contact your company’s authorised signatory to visit any du Store on your behalf or contact your du Account Manager to renew your plans.
• Yes, you can easily change your rate plan within our Postpaid eligible business plans, and it will not have any impact on the Metallic Number’s term or type (category) that you are on.
• If there is a foreclosure fee associated with your rate plan change, that will not impact the Metallic Number that you have subscribed to as long as you continue using your number with a Postpaid plan until your number’s commitment is over.
• What is the cancellation charge for the Metallic Number? Please note that when you cancel the plan during the 24-month contract for any reason including port-out, the Metallic Number will be returned to us. You will lose all your rights to it and will no longer be able to use it.
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• If you cancel your line within the Minimum Term of 24 months, early terminations fees equal to 1 Monthly recurring fee will apply. In addition, please note you will need to pay any outstanding amounts on your account.

DU Business Plan: Empowering Your Business for Success

Updated on: August 14, 2023

DU Business, an esteemed telecommunications firm headquartered in the United Arab Emirates, presents an array of services and solutions meticulously designed to cater to the specific requirements of enterprises.

Remarkably, DU has embarked on a significant digital transformation initiative within the region, in collaboration with Accenture, to effectively address its core business objectives. Bolstering its commitment further, DU Business operates an extensive network of 27 retail outlets across the UAE.

This underscores its dedication to equipping customers with pioneering technologies and solutions, empowering their unhindered growth in the face of the complexities posed by the digital era.

DU Business Telecom Solutions

As a leading telecom service provider in the UAE, DU has established itself as a trusted partner for businesses seeking seamless communication solutions.

With a strong commitment to innovation and customer satisfaction, DU offers a diverse portfolio of services designed to cater to the specific requirements of enterprises across various industries.

DU Business Plans & Services

DU Business offers a range of services and plans tailored to meet the diverse needs of UAE enterprises. These services are strategically designed to enable businesses to choose the solutions that align with their objectives and operational requirements.

DU’s services encompass a wide array of solutions, including connectivity, data plans , cloud services, and more.

These services are geared towards providing a seamless communication experience that supports businesses in their growth journey.

Highlighting the DU Corporate Plan for Enterprises

The DU Corporate Plan stands out as a comprehensive package designed for businesses that demand uninterrupted communication and connectivity. It offers customizable options that cater to both small enterprises and large corporations.

Tailored Solutions for Different Business Needs

Recognizing that n o two businesses are alike, DU corporate plan provides the flexibility to tailor telecom solutions to specific industry requirements.

This approach ensures that enterprises receive services that directly address their unique challenges and opportunities.

Exploring DU Government Plan for Public Sector Entities

For governmental organizations, the DU Government Plan offers specialized services that cater to the distinct demands of the public sector. This plan ensures secure communication channels and efficient connectivity for government offices and agencies.

The Du Business Starter Plan

The Du Business Starter Plan is a tailored offering aimed at office premises, strategically crafted to assist small enterprises in realizing growth throughout the UAE. This plan caters to small retail customers and businesses operating from office spaces.

Here are some specific details about DU business starter plan:

• The DU business starter plan is designed for small retail customers and any business that operates from an office
• Encompasses a variety of advantages, such as high-speed internet, landline, and TV services.
• Offered at a fixed price, facilitating precise budgeting and expense management for small enterprises.
• Additionally, the plan covers installation costs and provides a complimentary router.
• Small businesses have the option to enroll in the plan online or by personally visiting a du store.

DU Business Starter Plan Features

DU Business Starter plan, purpose-built for office premises and small retail customers, aims to foster growth for small businesses across the UAE. The plan encompasses the following key features:

• Unlimited fixed broadband connectivity: Enterprise customers will enjoy limitless, full-speed internet usage.
• Unlimited landline to landline calls: The plan incorporates unrestricted landline to landline calling.
• 5G-enabled internet router: A 5G-enabled internet router is included with the plan.
• Affordable price: The plan is priced at AED 399 per month.

DU Devices and Technology Offerings

DU Business recognizes the significance of advanced technology in modern business operations. As such, it offers a range of devices and technology solutions to complement its telecom services.

A. Wide Range of DU Devices for Business Use

When it comes to business communication, having the right tools at your fingertips is crucial. DU Business offers a diverse selection of devices tailored to various needs and preferences.

From smartphones to tablets and laptops, enterprises can choose devices that align with their operational requirements.

These devices are equipped with the latest technologies and functionalities to ensure seamless communication and collaboration.

Whether your team requires smartphones for on-the-go connectivity or tablets for presentations, DU’s range of devices caters to different roles and tasks within the business. This diversity enables businesses to equip their workforce with the tools they need to perform at their best, regardless of their specific responsibilities.

B. Integration of Smartphones, including DU iPhone

Smartphones have become an indispensable tool for business communication. DU Business recognizes this trend and offers a seamless integration of smartphones, including popular options like the DU iPhone . These smartphones are not only cutting-edge in terms of technology but also come with optimized features that enhance business operations.

The integration of smartphones with DU’s telecom services ensures that businesses can access their communication channels, emails, and other essential functions from the palm of their hands.

This level of accessibility contributes to increased productivity and real-time responsiveness, which are critical in today’s fast-paced business environment.

C. DU Laptop Options for Enhanced Business Productivity

Laptops have evolved to be more than just devices for browsing and emailing. They have become powerhouses that enable professionals to work from anywhere with the same level of efficiency as in the office. DU Business offers a range of laptop options designed to enhance business productivity.

These laptops are equipped with features that cater to the demands of modern businesses, including ample processing power, sufficient memory, and ergonomic designs that promote comfort during extended work sessions.

Whether for presentations, data analysis, or collaborative projects, DU’s laptop options provide the tools needed to excel in a variety of tasks.

D. Tech Solutions for Seamless Operations: DU Office and DU Media City

In addition to traditional telecom services, DU Business offers advanced tech solutions that foster seamless operations within businesses. DU Office and DU Media City are prime examples of such offerings.

• DU Office: This solution provides businesses with a collaborative workspace that transcends physical boundaries. It includes a suite of digital tools that facilitate remote teamwork, file sharing, and real-time communication. With DU Office, enterprises can bridge the gap between in-office and remote employees, promoting efficient collaboration regardless of location.
• DU Media City: In a digital age where multimedia content plays a significant role in business communication, DU Media City steps in to provide advanced solutions for media production and distribution. This platform empowers businesses to create, manage, and distribute multimedia content seamlessly, enhancing their marketing and communication strategies.

By integrating these tech solutions into their offerings, DU Business goes beyond traditional telecom services, recognizing that modern enterprises require tools that adapt to the dynamic nature of business operations.

DU Business goes beyond traditional telecom services by offering tech solutions like DU Office and DU Media City. These platforms support collaborative workspaces and digital communication tools that foster seamless operations.

DU Business Support and Resources

While robust telecom solutions are crucial for business success, comprehensive support and accessible resources are equally important.

DU Business understands this aspect and provides a range of support services and resources to ensure that enterprises can make the most of their telecom solutions and navigate any challenges effectively.

A. DU Business Login and Account Management

Managing telecom services and accounts efficiently is essential for businesses to maintain control over their communication needs. DU Business offers an intuitive and user-friendly DU Business Login portal , enabling enterprises to access their accounts, review billing information , and customize services according to their evolving requirements.

Through the DU Business Login portal, businesses can effortlessly monitor their usage, make changes to their plans, and gain insights into their communication patterns.

This access empowers businesses to maintain transparency in their operations and ensure that their telecom services align with their changing demands.

B. Utilizing DU Business Center

Navigating the intricacies of telecom services can be complex, and that’s where the DU Business Center steps in. It serves as a dedicated hub for enterprises seeking assistance, guidance, and solutions to any telecom-related challenges they may encounter.

Whether it’s technical issues, account-related inquiries, or seeking advice on optimizing telecom solutions, the DU Business Center provides expert support and guidance. It offers a direct line of communication to DU’s knowledgeable professionals who understand the intricacies of business communication needs and can provide timely solutions.

C. DU Careers: Employment Opportunities within DU

DU Business not only offers telecom solutions but also serves as a platform for those seeking employment opportunities within the company. DU Careers opens doors to a variety of roles within DU’s dynamic and innovative work environment.

For individuals looking to be part of a team that drives innovation in the telecom industry, DU Careers presents a gateway to explore exciting employment opportunities. From technology and marketing to customer support and more, DU values diverse talents that contribute to its continued growth and success.

D. DU Business Loan Code

DU Business understands that financial assistance is a vital aspect of business operations, especially during periods of growth or transformation. To support businesses in their endeavors, DU offers a business loan code that provides eligible enterprises with the financial assistance they need.

This initiative reflects DU’s commitment to being a true partner to businesses, offering not only telecom solutions but also a helping hand in overcoming financial challenges.

The DU Business Loan Code ensures that businesses can continue to invest in their operations and growth without being hindered by financial constraints.

Convenient Solutions for Enterprises

A. du mall and du festival city.

For businesses that require on-the-go connectivity while navigating bustling commercial centers, DU Business offers seamless connectivity solutions within DU Mall and DU Festival City. These locations serve as hubs of activity, and staying connected is crucial for enterprises to conduct their operations smoothly.

DU Business ensures that connectivity within these commercial centers is seamless and reliable. Whether for customer interactions, transactions, or employee communications, businesses can count on uninterrupted connectivity, enhancing their ability to serve clients efficiently and effectively even in high-traffic areas.

B. DU Online Shop

The digital age demands quick and efficient solutions, and the DU Online Shop is designed to provide just that. Enterprises can explore a user-friendly platform that offers a diverse range of devices, accessories, and solutions tailored to their business needs.

Whether businesses require smartphones, laptops, or other tech gadgets, the DU Online Shop offers a convenient and centralized platform for procurement.

This not only saves time but also ensures that businesses can acquire the latest devices necessary for their operations without the hassle of visiting physical stores.

C. DU Amazon Prime

For businesses that value efficiency and convenience, DU Business provides an added benefit – DU Amazon Prime. Business subscribers can enjoy the benefits of this collaboration, which includes access to a range of services offered by Amazon Prime.

From expedited shipping to streaming services and exclusive deals, DU Amazon Prime benefits are designed to enhance the overall convenience and experience for business subscribers.

This collaboration goes beyond telecom services, offering enterprises additional perks that align with their fast-paced and dynamic operations.

D. Hosting Business Events at DU Arena

Business events and gatherings play a significant role in networking, knowledge-sharing, and brand visibility. DU Business takes convenience a step further by offering the DU Arena as a venue for hosting such events.

The DU Arena is equipped with advanced technology and facilities that cater to the requirements of business presentations, conferences, and exhibitions.

Enterprises can host events in a tech-enabled environment that ensures seamless connectivity and provides an impressive backdrop for showcasing their offerings.

DU Business Telecom Solutions stand as a beacon of reliable communication for UAE enterprises. With its diverse services, tailored plans, advanced devices, and comprehensive support options, DU empowers businesses to excel in the dynamic landscape of modern commerce.

The value of seamless communication cannot be underestimated, and DU’s commitment to providing cutting-edge telecom solutions ensures that enterprises can focus on their growth, innovation, and success.

• How does DU Business support its customers? DU Business offers the DU Business Center, a hub for expert support and guidance, as well as online account management tools and resources for customers’ convenience.
• What makes DU Business Telecom Solutions unique in the UAE? DU Business stands out with its diverse services, advanced technology offerings, tailored plans, and convenient solutions, all designed to enhance the communication and operations of UAE enterprises.
• Can you elaborate on the benefits of DU’s partnership with Apple for businesses? The partnership between DU and Apple offers businesses access to advanced technology that seamlessly integrates with DU’s telecom solutions. DU iPhone, for instance, provides enhanced efficiency, connectivity, and access to DU’s services, contributing to streamlined operations.
• How does the DU Business Center contribute to business growth? The DU Business Center offers a wealth of resources, from expert guidance to workshops and networking events. By tapping into these resources, businesses can acquire new skills, optimize their operations, and forge valuable industry connections that foster growth.
• What sets DU’s technology solutions apart for government institutions? The DU Government Plan provides government institutions with tailored technology solutions that prioritize security, data analytics, and efficient communication. These solutions are designed to meet the unique needs of governance, enabling streamlined operations and effective communication.
• How can businesses access DU’s online shop and make the most of it? Businesses can access the DU Online Shop through the official website. By browsing through the range of products and services, reading detailed descriptions, and making informed decisions, businesses can procure the necessary tools and solutions conveniently, saving time and effort.

I currently residing in Dubai, UAE and work for a multinational company in the technology industry. In my free time, I enjoys exploring the UAE's and becomes a writer in uaexpat.com

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Upgrade or change to a different Microsoft 365 for business plan

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When your business needs change, or you want more features, you can change to a different Microsoft 365 for business plan. Most of the time, you can change plans automatically. An automatic change walks you through the entire process from beginning to end. After you buy a new plan, all users are automatically assigned licenses in the new plan, and your old plan is canceled for you. In some cases, you can't automatically change to a new plan, and instead must change plans manually .

Before you begin

• Find out what type of billing account you have.
• If you have a Microsoft Customer Agreement (MCA) billing account type, you must be a billing account owner or contributor, or a billing profile owner or contributor to do the tasks in this article. For information about billing account and billing profile roles, see Understand your Microsoft business billing account and Manage your Microsoft business billing profiles .
• If you have a Microsoft Online Services Agreement (MOSA) billing account type, you must be a Global or Billing admin to do the tasks in this article. For more information, see About admin roles in the Microsoft 365 admin center .

If you’re the person who signed up for the subscription, you’re automatically a billing account owner or global admin.

When should I change plans?

Changing plans is the right choice when you want to move all users assigned to a single plan. When you change plans, all users in the current plan are assigned licenses for the new plan at the same time. If you only want to move some users to a new plan, buy a new plan with the number of licenses you need, and assign those licenses to the users that you want to move. For more information, see Move users to a different subscription .

Automatically change your subscription to a new plan

If you have an mca billing account type.

If you're using Microsoft 365 operated by 21Vianet in China, use the following link to access the admin center: https://portal.partner.microsoftonline.cn/

• If you’re using the Simplified view , select Subscriptions .
• If you’re using the Dashboard view , go to the Billing > Your products page.
• Select the subscription that you want to manage.
• On the subscription details page, in the Other subscription options section, select Change to a different subscription option .
• On the Compare products and select another option page, select a different plan to compare with your current plan. When you find the one that you want to buy, select Next .
• Choose when to schedule the change, enter the number of licenses that you want, select a subscription length and a billing frequency, then select Next .
• Review your selections, then select Save changes .

If you have an MOSA billing account type

If the View upgrades recommended for your org link is grayed out, see Why can't I change plans?

• On the Available upgrades page, find a new product, then select Upgrade .
• On the Checkout page, select or add a payment method, then select Place order .

After you place the order, it might take a few minutes to finalize the change. You can start using your new subscription right away.

Why can't I change plans?

The information in this section only applies if you have an MOSA billing account type.

If you can't select the View upgrades recommended for your org link, it means that you can't automatically change your plan right now. In some cases, you can resolve the issue so that you can view available plans. In other cases, you can change plans manually , instead. The following table lists issues you might encounter when you try to change your plan, and tells how to resolve them.

What does automatically changing plans do to my service and billing?

When you change plans automatically, your services and billing are affected in the following ways.

Access to services

• Admins: Admins can't make changes to the subscription details page while the change is in process, but you can use the rest of the admin center. The change between plans can take up to an hour.
• Users: Users experience no interruption of service during the plan change. They continue to have the existing service until the change is finished.

Users and licenses

• Users: Users on the old subscription are automatically moved to the new subscription.
• Services: If your old subscription includes multiple services, and if you changed which of these services your users are assigned to, make note of these changes before you change plans. Your notes can help you can recreate these changes afterwards. All users are given access to all services in the new subscription. For example, if you previously bought Microsoft 365 Business Premium for all 10 of your users, but you unassigned the SharePoint Online service from five of them, this change isn't kept after you change plans.
• License assignments: If you have more than one subscription before you change plans, and users have licenses to more than one subscription, this assignment pattern is kept as much as possible in the new subscription.
• Data: All user data is retained during the change, including Exchange mailboxes and SharePoint Online documents, lists, and other information.

The day your plan change is complete, the billing on your old subscription is turned off and the billing on your new subscription is turned on. Depending on the new plan you selected, you might receive a prorated credit. You receive a new invoice that includes the credit for your old subscription within 30 days of changing to the new subscription.

The length of time it takes to receive your prorated credit depends on the payment method used for the old subscription.

Change plans manually

Most of the time, you can change plans automatically. However, sometimes this isn't possible. You can change plans manually if:

• You can't select the View upgrades recommended for your org link.
• When you select the View upgrades recommended for your org link, the plan you want isn't listed.
• You don't want to move all your users to the same plan. Some businesses need different users licensed for different plans.

If you're changing to a plan with fewer data-related services than your current plan, you must manually back up any data that you want to keep. For more information, see Back up data before changing Microsoft 365 for business plans .

Step 1: Buy a new subscription

Already bought a new subscription? If you already have the subscription that you want to move users to, skip this step and go to Step 2: Check your new subscription and licenses .

Need to buy a new subscription and licenses? Follow the steps in Buy a different subscription .

Make sure that you buy a subscription for the same organization that the users are in now. For example, check the email addresses for the users that you want to move. If their email addresses include @contoso.com , you must buy a new subscription for contoso.com. Buy a license for each user that you want to move.

Step 2: Check your new subscription and licenses

In the Microsoft 365 admin center , go to the Billing > Your products page, then do the following:

• Verify that both the old and new subscriptions are listed and active. The subscription that you're moving users from and the subscription that you're moving users to must be listed together. If the new subscription isn't there when you first check, try again later. Verify that both subscriptions are listed as Active .
• Check that you have enough licenses for each user. Each user needs a license that matches their subscription. If you want to move 10 users to Microsoft 365 Business Premium, make sure 10 unassigned licenses are available in that subscription.
• Need more licenses for the new subscription? Go to the Your products page, select the subscription, and buy more licenses .

The new subscription isn't listed, or isn't active

If you bought two subscriptions and they aren't both listed on the Your products page, you might have bought them for different organizations (for different domains). Subscriptions can't cross organization boundaries.

If you know you have another subscription, and it isn't listed here, or isn't active, contact support .

What about old licenses?

The licenses for the current subscription are removed in Step 4: Cancel subscriptions or remove licenses that you no longer need (Optional) . After that, you only pay for the new licenses.

Step 3: Move users to the new subscription

After you confirm the number of licenses in your new subscription, you can move users from the old subscription to the new one .

Step 4: Cancel subscriptions or remove licenses that you no longer need (Optional)

If you moved all users from one subscription to another, and you don't need the original subscription anymore, just cancel the subscription .

If you have an MCA billing account type, you can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you cancel during this limited time window, the prorated amount is either credited towards your next invoice or returned to you in the next billing cycle. For details, see Determine your cancellation option .

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Three ways to create the right data culture in your business

Modern businesses run on data . From helping organizations to run more efficiently to creating new customer experiences and exploiting emerging technologies like artificial intelligence (AI), your enterprise needs to put data at the heart of its operational processes.

In a digital age, where companies succeed or fail due to their ability to draw insight from information, your organization must have a culture that allows people to feel confident with data . Three business leaders explain how you can create that culture.

Also:  Do AI tools make it easier to start a new business? 5 factors to consider

1. Make a plan for transformation

Sophie Gallay, global data and client IT director at French retailer Etam, said creating the right data culture involves three elements.

The first element is ensuring people in the business know how to use data in their day-to-day activities. "The most important part of my job isn't dealing with data foundations and use cases, it's supporting the business teams in understanding how they use this data in their processes," she said. 

Gallay told ZDNET that building comprehension of the importance of data requires a dedicated plan. "Culture is often the last point in the roadmap. Too often, it's the cherry on the cake. People say, 'If we have time and money, maybe we'll do some training.' But most of the time, you should start with culture," she said.

"When you say you want your organization to be data-driven, it's important not to focus too much on the 'data' part and focus more on the 'driven' part."

Gallay said the second element is having data champions within line-of-business teams. "You can't enforce cultural change from the IT team. Your organization needs representatives within the business teams and then your data culture needs to infuse almost organically," she said. "Therefore, it's important to choose the right champions. You then need to back these champions and ensure they have the right support in their business teams."

Gallay said the third element is senior-level sponsorship. Business and digital leaders can't force change -- they need encouragement from their bosses.

Also:  When's the right time to invest in AI? 4 ways to help you decide

"The executive committee must support this data-led transformation and all the initiatives that go with it. If you have managers and directors who are not aligned, the transversal transformation won't happen," she said. "This senior-level backing is not purely about politics. It's super-important to have the executive committee with you and to make sure they enforce your transformation in a top-down way through their dedicated business strategy."

2. Develop minimum viable products

Richard Wazacz, CEO of foreign exchange specialist Travelex, said there's a lot of talk in the IT industry about how companies can make the most of data lakes. He takes a different approach and prefers to build puddles.

"Start small, prove what you can do, build up confidence and maturity in your organization, and take on bigger and bigger problems," he said. Wazacz told ZDNET that each data puddle should be associated with a specific business challenge. Once this solution is proven, you can move on to larger concerns.

"Get the confidence that your puddles are helping you," he said. "There's always a correlation and a way that one dataset can help you understand another. Then, in time, some of your ponds can be joined up to make small lakes and then you can create a bigger lake."

Also:  4 ways to help your organization overcome AI inertia

Wazacz said his approach is about developing minimum viable products (MVPs).

"Test, fail, learn," he said. "Your puddles are your MVPs -- create lots of puddles. Some puddles will dry up quickly because you were wrong. So, don't build a lake straightaway -- you will get it wrong and waste lots of money doing it." This incremental approach helps people across the business see the value of information.

Rather than putting a data champion in every business function, Wazacz advised other business leaders to foster a realistic approach where you "prove the value of data through action."

He said these proof points are important because the hardest part of building a data culture involves people, not technology.

"Identify a couple of colleagues in the business who have the competency and capability to play with puddles and make them valuable. Then you'll find more people and there is a bit of osmosis," he said. "People will say, 'That puddle made that guy successful. Maybe I'll try and build a small puddle.' It's an approach that takes time. If you try and waterboard everyone in data, and hope they'll all love data, it never works."

3. Use technology as an enabler

Nic Granger, director of corporate and CFO at North Sea Transition Authority (NSTA), said more people now understand the potential power of data.

"People hear about AI and machine learning, it sounds interesting, and they want to talk about it," she said.

Also:  Agile development can unlock the power of generative AI - here's how

However, this new awareness doesn't mean a strong data culture is a given. Granger told ZDNET the finer details of data governance could be a turn-off for people excited about AI.

"If you talk about data management and records, it sounds like you're talking about paper in a filing cabinet," she said. "I think the important thing -- and we do this on our side -- is getting people across the organization to understand that you can't do the fancy things that you want to do with AI and machine learning until you've sorted your house out on the data side."

Granger told ZDNET her efforts to build a data culture are crucial to her digital strategy. Like other business leaders, she said systems and services are just one component of a data culture -- and the key to success is your people.

"We start with people skills and culture because the technology isn't going to be the solution to things -- it's an enabler to the solution," she said. "So, having the right digital skills, the culture, and the right people in the team is the first pillar."

Also: 5 ways to create an effective hybrid working strategy, according to business leaders

Granger said she's worked hard to build the right data foundations, including creating an internal Digital Academy, which allows professionals to pick up digital skills and signposts the right places to learn. "If you want to learn Power BI, the Academy will point you towards the right courses," she said.

While professionals hone their digital skills, Granger and her team identify areas where technology can be used to transform data access. "Some of the stuff we've been talking about includes creating a data warehouse in-house so that our colleagues in data analytics can access the right information to put together benchmarks and do some deep analytical work." 

3 ways to help your staff use generative AI confidently and productively

If you want a career in ai, start with these 5 steps, how your inefficient data center hampers sustainability - and ai adoption.

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One of Fond du Lac's proposed ARPA-funded projects won't move forward in time. Here's what will be funded instead.

City council approved an update to its arpa fund allocation during its final meeting before the swearing in of new council members..

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FOND DU LAC — In its final meetings before swearing in the next generation of council members , Fond du Lac City Council approved an update to ARPA fund allocation.

Fond du Lac received $13,792,153 from the American Rescue Plan Act since 2021 to maintain public services and support recovery from the COVID-19 pandemic.

Funds need to be committed by the end of 2024 and spent by the end of 2026.

Of the funds, $800,000 was set aside in 2022 for the "Catalytic Downtown Historic Project" to assist with the revitalization of historic downtown property, but as of this year, that project won't move forward in time to meet the deadlines.

City Director of Administration Tricia Davi said at the March 27 meeting the project is still viable and needs to move forward, but it won't be at a position where the city can enter into any contracts or make any commitments in time.

Fond du Lac 'third places': Does Fond du Lac have enough hangout places that aren't home, work or school? Share your thoughts with Streetwise

City staff put together a list of replacement projects, broken down into two sections. Non-discretionary projects, which are time sensitive projects that have been bid and need additional funds because bids came in over budget, will get $307,000, and the remaining $493,000 will go to non-time sensitive discretionary projects that would meet the ARPA deadlines.

All projects also align with ARPA requirements of ensuring government services can maintain vital public services and support strong, resilient and equitable recovery, as well as the city's goal to use the funds for one-time projects to avoid operational funding cliffs in the future.

Non-discretionary projects include infrastructure, parks and the fairgrounds pool

On March 27, council approved the three non-discretionary projects.

Pavement repairs at Division and Brooke streets will get $180,000, and the improvements will follow the conclusion of the Division Street Bridge Project, marking the last phase of infrastructure improvements needed for the Brooke Street Lofts development.

The Fond du Lac County Fairgrounds pool will get $57,000 to replace the waterslides and railings. Bids came in higher than budgeted, and ARPA funds will allow the city to fulfill the project all at once, instead of repairing equipment piece by piece.

The last $70,000 will go to the McDermott Park landscaping plan, after bids for all components of the plans came in higher than the city allocated in its original ARPA plan, which includes an ice rink project.

Discretionary projects include the riverfront, a playground and the Boys & Girls Club

After discussing their options March 27, the city council revisited the discretionary projects April 10 and approved allocations for the remaining $493,000.

Boys & Girls Club of Fond du Lac will get $128,000 to contribute to youth care opportunities. Council requested this instead of using the money on fiber network expansion, which can still appear in a future capital improvement plan.

McKinley Park will get $100,000 to upgrade its playground, which was built in 2002. While the city has invested in park improvements within the Qualified Census Tract (QCT) in the western part of Fond du Lac, McKinley Park sits in the northeastern part of the city, a few blocks north of its QCT. New playground equipment would upgrade the park, benefiting the surrounding neighborhood.

The riverfront development plan will receive two allocations: $175,000 to purchase a currently for-sale property on the riverfront near Forest Avenue — one of the areas eyed for future public space development — and $90,000 to demolish the blighted building on the property and prepare it for development as part of the plan.

Fairgrounds plan in partnership with the county also gets an update

Budget discussions in November 2023 included using some of the city's remaining ARPA funds to partner with the county in enhancing the Fond du Lac County Fairgrounds.

As of March 27, the $375,000 the city earmarked for the fairgrounds stage is now on the project plan.

According to Davi, the county has signed all agreements and contracts to move forward with the project, and work will be starting on the stage at any time.

'Remember when ...': Remember when Madame Kuony taught culinary arts out of her mansion? Here’s the story of the Postilion.

Here's where else the ARPA funds were allocated since 2022

ARPA funds have so far been allocated to the inclusive playground at Plamore Park and other improvements at Franklin, Hamilton and McDermott parks, as well as a stormwater flooding study and other projects focused on infrastructure.

Funds were also allocated to security, including equipment and software upgrades, employee incentives and more for the police, fire and rescue departments.

Projects for 2024 include improvements to the Information Technology Services Department, a Food Hall Business Incubator and support for Fond du Lac historical preservation, split between the Fond du Lac Public Library's update of the local history book and the Fond du Lac County Historical Society.

More about Fond du Lac ARPA funds and other city budget items is available on the Finance/Comptroller section of the city's website, fdl.wi.gov .

Daphne Lemke is the Streetwise reporter for the Fond du Lac Reporter. Contact her at  [email protected] .

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Press release, work underway to upgrade electric system in erie county, pennsylvania.

Upgrades will benefit more than 8,000 Penelec customers

ERIE, Pa. , April 18, 2024 /PRNewswire/ -- FirstEnergy Pennsylvania Electric Company (FE PA), a FirstEnergy Corp. (NYSE: FE) subsidiary doing business as Penelec, is installing automated reclosing devices and other equipment in substations serving more than 8,000 customers in Erie County. The work is designed to help prevent lengthy service interruptions, particularly during severe weather.

Scott Wyman, President of FirstEnergy's Pennsylvania Operations: "Substation upgrades play a major role in preventing power outages because they manage the flow of electricity to homes and businesses. This important work is part of our Long-Term Infrastructure Improvement Plan II, a $200 million initiative that will accelerate investments in our Penelec system over five years to help ensure continued reliable electric service for our customers."

Communities that will benefit from the upgrades to five local Erie County substations include East Springfield, Erie City (west side), Fairview Township, Millcreek Township, Platea and western Erie County.

Thousands of homes and businesses will benefit from the installation of new, smart automated reclosing devices that will help limit the frequency, duration and extent of service interruptions.

Automated recloser devices:

• Work like a circuit breaker in a home that shuts off power when trouble occurs, with the added benefit of automatically reenergizing a substation or power line within seconds for certain types of outages to keep power safely flowing to customers.
• Are safer and more efficient because they often allow utility personnel to automatically restore service to customers instead of sending a crew to investigate.
• Isolate the outage to that area and limit the total number of affected customers if the device senses a more serious issue, like a fallen tree on electrical equipment.
• Quickly pinpoint the location of the fault and help utility personnel better understand the cause of the outage to help speed restoration .

Watch a video  that explains how smart grid technology works, including reclosers.

In addition to automated reclosers, batteries that provide backup power for equipment during loss of electric supply, protective devices to safeguard sensitive components from lightning, and insulators are being installed in several substations. Some of the new equipment is already in service, and the remainder of the equipment is expected to be installed and operational later this year.

This work is part of Energize365 , a multi-year grid evolution program focused on transmission and distribution investments that will deliver the power FirstEnergy's customers depend on today while also meeting the challenges of tomorrow. With planned investments of $26 billion between 2024 and 2028, the program will create a smarter, more secure grid that will meet and exceed reliability targets and accommodate electric vehicles, the electrification of homes and businesses and clean energy sources. 

Penelec serves approximately 597,000 customers within 17,600 square miles of northern and central Pennsylvania and western New York. Follow Penelec on X, formerly known as Twitter, @Penelec and on Facebook at facebook.com/PenelecElectric .

FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its electric distribution companies form one of the nation's largest investor-owned electric systems, serving more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Visit FirstEnergy online at firstenergycorp.com  and follow FirstEnergy on X @FirstEnergyCorp .

Editor's Note:  Photos of substation automated reclosers and battery banks are available for download on Flickr .

SOURCE FirstEnergy Corp.

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Backgrounder: Federal and provincial governments partner on infrastructure projects for Saskatchewan

From: Infrastructure Canada

Backgrounder

Joint funding through the Green Infrastructure Stream (GIS), the Rural and Northern Communities Infrastructure Stream (RNCIS), the Public Transit Infrastructure Stream (PTIS), and the COVID-19 Resilience Infrastructure Stream (CVRIS) of the Investing in Canada Infrastructure Plan (ICIP) will support 44 public infrastructure projects. The federal government is investing more than $165.5 million towards these projects, while the Government of Saskatchewan is contributing over $144.2 million. Recipients are contributing more than $63.4 million to their respective projects and are responsible for any additional costs.

Joint funding through the Green Infrastructure Stream (GIS), the Rural and Northern Communities Infrastructure Stream (RNCIS), the Public Transit Infrastructure Stream (PTIS), and the COVID-19 Resilience Infrastructure Stream (CVRIS) of the Investing in Canada Infrastructure Plan (ICIP) will support 44 public infrastructure projects. The federal government is investing more than $165.5 million towards these projects, while the Government of Saskatchewan is contributing over $144.2 million. Recipients are contributing more than $63.4 million to their respective projects and are responsible for any additional costs.

Project Information:

*Federal funding is conditional on fulfilling all requirements related to consultation with Indigenous groups and environmental assessment obligations.

**Federal funding is conditional on all climate lens requirements being met.

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Productivity 3 microsoft 365 business basic licenses, monthly plan after 12 months aed 1,699, aed 1,799 /month +5% vat, ultimate plan 600.

600 Mbps Download

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Connectivity (Internet + Voice) Internet Speed: 600 Mbps Internet Router Advanced Get 1 line and 1 cordless phone, included with the plan. 100 National mobile minutes 100 International minutes

Security 5 antivirus licenses built-in firewall, productivity 4 microsoft 365 business basic licenses, monthly plan after 12 months aed 2,099, aed 2,399 /month +5% vat, ultimate plan 800.

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Connectivity (Internet + Voice) Internet Speed: 800 Mbps Internet Router Advanced Get 1 trunk line, 1 extension and 2 cordless phone, included with the plan. 100 National mobile minutes 100 International minutes

Security 10 antivirus licenses built-in firewall, productivity 5 microsoft 365 business basic licenses, add-ons number of included add-ons: 2 available options: access point or/and handset voucher, monthly plan after 12 months aed 2,699, aed 3,299 /month +5% vat, ultimate plan 1 gbps.

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Security 20 antivirus licenses built-in firewall, productivity 8 microsoft 365 business basic licenses, add-ons number of included add-ons: 3 available options: access point or/and handset voucher, monthly plan after 12 months aed 3,599, aed 949 /month +5% vat, monthly plan after 24 months aed 1,349, aed 1,299 /month +5% vat, monthly plan after 24 months aed 1,699, aed 1,699 /month +5% vat, monthly plan after 24 months aed 2,099, aed 2,299 /month +5% vat, monthly plan after 24 months aed 2,699, aed 3,149 /month +5% vat, monthly plan after 24 months aed 3,599, to view our old plans, please click here., ultimate plans key features, high-speed internet with superior upload speed, personalised add-on benefits with flexi play, advanced security, all-in-one beyond solutions (productivity, security, digital marketing).

Choose from the following table before contacting your dedicated Account Manager:

Our Business Accelerate plans are now Ultimate.

• What are the Ultimate Plans? Supercharge your business with Ultimate Plans, the ultimate digital solutions for SMEs. Ultimate Plans are a comprehensive digital solution for small and medium-sized enterprises (SMEs) that provides a range of services in a single package, including ultra-high-speed broadband, multi-voice lines, productivity, security, digital marketing, e-Commerce and flexibility of choosing a variety of add-ons. It is designed to meet the needs of SMEs across different industry verticals and sizes, providing you with a one-stop shop for all your connectivity and digital needs without having to worry about managing multiple vendors. Tools provided with Ultimate plans will improve your employee productivity and enhance customer and supplier interactions.

• What is included in the Ultimate plans promotion? The Ultimate plans promotion is a limited time offer that gives you an all-inclusive solution for businesses to get started. It includes a 1-year subscription to the e-Commerce Starter Kit, powered by the market leader in this segment, GoDaddy Inc. Please visit du.ae/ecommercekit for more details.
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• How can I redeem my handset voucher? Your company’s authorised individual, needs to visit the du Store and share your du business Account Number. You will receive an email from us once the service is activated. Our retail store executive will help you redeem the voucher against any mobile handset available. If the value of the handset is higher than the voucher value, you can pay the difference and collect the handset.
• Can I buy additional productivity licenses and how can I buy the additional licenses? Yes, you can buy additional M365 and endpoint security licenses. Just contact your Service/ Account manager, or click here .
• Can I migrate to the Ultimate plan if I am subscribed to the standalone broadband/Business Essential? Yes. You can migrate your existing standalone broadband to Ultimate plan with an equal or a higher monthly fee plan with no termination charge for the previous contract. Note: Migrating to the Ultimate plan is subject to AED 200 as a one-time activation fee. - You will be eligible for a Standard, Advanced or Pro router and a landline desk phone or cordless desk phone based on the new subscribed speed. - Downgrading to a lower monthly fee plan is not possible. You will need to deactivate the existing plan to activate the new one. - Any modification of the service will trigger a new commitment of 12 months. Please contact your du Account manager for more information about the upgrade/downgrade fees and rules.
• Can I migrate to the new plans if I am already subscribed to Ultimate plan? To migrate to the new Ultimate plans, you need to cancel your existing Ultimate plan subscription and then subscribe to the new Ultimate plan. Please note that if your current Ultimate plan service is under contract, an early termination charge and a 30-day notice will apply. The early termination charge will apply as described in Q29. Note: When migrating from the current Ultimate plan to the new plan, the existing landline’s (Business line) number and service can’t be migrated to the hosted voice. However, you can keep the landline and pay a separate MRC for it.
• Can I merge my existing Voice line or Microsoft 365 service with the Ultimate plan? Yes, you can merge your existing Business line/ Trunk line with the new Ultimate plan. The number of Trunk lines that can be merged depends on the number of Trunk lines offered with the subscribed speed.
• What will happen if I upgrade/ downgrade my plan within the commitment period? In case of an upgrade/ downgrade of the same plan within the commitment period, the contract will reset, and the remaining commitment months will continue counting from the original date of activation. Note: While upgrading or downgrading, your add-ons will change as per the current speed. You can keep the existing handset that you received.
• How do I check my business broadband speed that is being delivered to my router? Our technician will ensure that the correct speeds are activated at the time of installation and show you the results to ensure your satisfaction. However at any point in time, to check the internet speed, please connect the device to the router through an ethernet port and visit speed.duhosting.ae. Please note that the actual speed may vary depending on the device used for testing, distance from your router and congestion in your network etc.
• How do I configure the router that I received with the Ultimate plan? The router offered with the Ultimate plan is plug and play and does not need to be configured.
• How can I claim my router warranty? Your router has 12 months of warranty. To get the Wi-Fi router replaced within the warranty period, you can contact your Service/ Account manager or call on 800 188. You will be charged as per below in Q25.
• Basic – AED 450
• Advanced – AED 900
• Pro – AED 1800
• How will the new Ultimate plan appear on the bill? All the Ultimate plans components will be charged in the same single item on the bill showing the speed you have subscribed to. Charges will appear under the ‘Business bundle services summary’ and the ‘Business bundles details’ sections of your bill.
• Will my Ultimate plan contract auto-renew after completing the minimum term? No, once the minimum term is completed you can choose to renew the contract or, you can continue to use the service without a contract on a higher monthly recurring charge.
• Will I get notified before my Ultimate plan contract expires? Yes, you will be notified before 30 days, 15 days, and 1 day before the contract expiry via Email and SMS.
• Will I be notified after my contract expires? Yes, you will be notified after 1 day, 7 days, and 30 days after the contract expiry via Email and SMS.
• Do I have to give a 30-day notice before cancelling my Ultimate plan? Yes, as per our terms and conditions, you need to give us a 30-day notice if you would like to cancel your Ultimate plan. We will accept and process your cancellation request. However, the actual cancellation will be scheduled for 30 days. During this period, you can continue to use your service as normal until the 30th day. If you would like to cease your services immediately, this can be done, however, you will still be charged for 30 days.

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